Fraser & Co Avis 178

Robert Bizgan from the Colindale branch has been professional throughout the viewing and letting process. He was approachable, responsive, and helpful.

Working with Omid from Fraser & Co was an incredible experience. Without his support, I genuinely don’t think I’d be a homeowner today. He helped me find the perfect flat within my budget and was there for me every step of the way. I highly recommend him!

I can’t express my gratitude enough to Robert Bizgan, the manager of the branch for his services. I recently moved out of a property which he manages and the whole process so smooth. He also helped a lot with the house reference which was much appreciated. Great agent

Re sale of my property by Remzi Halil of Frasers-he was outstanding in terms of his professionalism,attention to detail and using his outstanding endeavours to get the deal done.He fully deserves his 5 Star Rating.Regards-Dilip Navapurkar.

We found our home with the help of Fraser & Co, and we couldn't be happier with the service. Robert from the Colindale branch was incredibly professional, yet warm and approachable. He guided us through the entire process—from dealing with the landlord to completing all the necessary checks—with great efficiency and care. Everything was smooth and fast. We highly recommend Robert and the team at Fraser & Co Colindale!

Iarina has been a very accommodating and pleasant person to speak to and has helped me find a good property and has been very responsive to all queries . Highly recommend her

Iarina, is very professional, helpful and supportive.
We have had to move at very short notice and have found this very stressful.
Iarina has made the move for us less stressful and smooth.
I highly recommend Fraser & Co Estate Angent.
Iarina, thank you for your help and support.
We appreciate you and all that you have done for us.
Thanks again.
Claire and family.

Iarina was friendly and professional when showing us around a flat, and was easy to communicate with.

Iarina and Robert have been great and guided me from day 1. Extremely professional and stayed in touch throughout with their quick responses. Highly recommend!

From property management- Karen has been excellent and always understands the needs for the tenant which is why she works and tries her best to manage with landlords and provide high standard services. Great team overall.

My property manager Alice was a wonderful support - she was communicative and reliable throughout my 4+ year tenancy, and always really helpful.

George Ratcliffe of Frasers extremely helpful when he was in sales and now in Lettings.
Highly recommended.
Proactive in attention to everything.

My partner and I dealt predominantly by Nazim at this branch and he was so helpful and reassuring throughout the whole process of viewing, renting and ending our tenancy. Nothing was too much for him, especially when we encountered some hiccups with move out dates. I always felt like he would have an answer or solution to any problem- and I know I can be a tricky customer. Along with Amreet our nearly 3 year tenancy was managed wonderfully and I couldn’t recommend them more.

I had a great experience with Robert today. He is very professional, well spoken and knowledgeable. I recommend his services and Fraser and Co

Robert was a real professional and helped us secure an amazing apartment at Ledger Court. Many thanks for your efforts. Very good agent

Over the past year, I had the pleasure of working with Sam El Jani from Fraser & Co. as my estate agent, and I couldn’t be more impressed with her service. From the beginning to present, she has demonstrated exceptional professionalism and competence. Her fast-paced approach ensured entire processes ran smoothly and efficiently, without delays.

What truly stands out is how Sam consistently goes the extra mile to resolve any issues quickly and effectively. She is always responsive, approachable, and not only a problem solver but also highly proactive—anticipating potential challenges and addressing them before they arise.

Thank you, Sam, for your invaluable advice and unwavering support. I highly recommend her to anyone in need of a reliable and dedicated estate agent!

George was great help! Guided me along the way, would 100% recommend.

I’ve rented my current property using Fraser and they did an amazing job to accommodate me and help me find the perfect flat for me! Special shoutout to George who really came through and did amazing work making sure all parties were happy :)

Great experience, George and the team are honest and reliable. True experts in the area.

As other reviews have stated, Fraser & Co make unreasonable end of tenancy charges. In our case this included trying to charge almost £500 in rent arrears despite us having paid in full. This was either staggering incompetence or an attempt to swindle us. There was no apology after we pointed out this error.

Other charges were explicitly for wear and tear. After we pointed out that they cannot charge for wear and tear, they didn't reduce the deduction but instead said it was for cleaning instead. Other charges were made for cleaning despite us a) having had the property professionally cleaned and b) Fraser & Co not providing any evidence that cleaning is required.

Another Trustpilot review states "Rabia refuses to review our comments and hides behind TDS", which sums up our experience perfectly.

Update: In response to the reply from Fraser & Co, it is hard to believe that long-term tenants are truly valued when Fraser & Co attempt to make such unreasonable end-of-tenancy deductions.

Firstly, it is telling that it takes a public review to receive an apology of any sort for attempting to deduct almost £500 worth of rent.

Do not believe that we and Fraser & Co are "in discussion" regarding deductions from the deposit. Time and again I have asked for justification for some of the deduction amounts, and have not been provided with evidence the deductions are necessary. The statement that "we have provided you with photos for reference" is simply not true for many of the attempted deductions that I have flagged numerous times.

Further, every response we get ends up stating that the "reductions remain" and that if we take issue with it we should go through TDS.

Regarding "mutual agreement between you and the landlord", we asked for a proposal for deductions to be given to the landlord, yet I received no response to this point (just like many other points I have tried to have addressed).

I wish it were true that Fraser & Co "would be happy to discuss" our concerns "to reach a fair resolution", but every correspondence from Fraser & Co essentially states that "the deductions remain" and we should take it up with TDS.

I scheduled a viewing appointment, but no representative from the agency was present to assist me. I waited for 20 minutes and attempted to make calls, but no one answered or returned my call.