Fraser and Fraser Avis 

307
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... Voir plus

Noté 5 sur 5 étoiles

Very professional and helpful. I asked for an unusual service, a Medallion Stamp, which is not their primary offering. After having multiple requests ignored by businesses in my own country i reached... Voir plus

Noté 5 sur 5 étoiles

Brain reached out to me about an estate that was left to me which I had no idea about. It was then transferred to Billie to distribute my share to myself, throughout the whole process Billie has kept... Voir plus

Noté 5 sur 5 étoiles

Thank you Fraser and Fraser, especially Ben Cornish our Case Manager who throughout the process was professional, informative, helpful and patient. Ben was always available to speak to and made you... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Généalogiste

Écrit par l'entreprise

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

307 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(307)

54 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have recently had dealings with…

I have recently had dealings with Fraser and Fraser in relation to a family member who sadly passed away intestate. They provided information about my family tree which was fascinating and never at any point did I have to pay for postage, all communication was clearly set out and postage was already paid. They kept everyone updated at regular intervals during the process and all beneficiaries were duels awarded their specific inheritance. I am incredibly grateful to Fraser and Fraser for working tirelessly to bring this to a resolution. They are a very professional company who provide a prompt and dignified service. Highly recommended

31 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional Service

I was informed by the company completely out of the blue about the sad passing of a cousin I had not been in contact with for many years. From the onset, I found they had a very transparent and professional approach, as did my other relatives involved. I was kept up to date throughout the process of settling the estate, including the details of my family tree, much of which I was completely unaware of. I would fully recommend Fraser and Fraser.

7 février 2025
Avis spontané
Noté 5 sur 5 étoiles

This was an amazingly simple process…

This was an amazingly simple process that Fraser and Fraser handle with complete professionalism. Their research revealed a significant number of benefactors that were able to share in the estate of my late great uncle's estate

20 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional Service

I believe they dealt with the case in a very professional way, I understand it was not easy due to a length family tree on one side. I had enough information passed to me to keep me updated.
Well done Fraser & Fraser, and in particular Ben Cornish.
Thank you

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

There was little for us to do other than complete the relevant paperwork. Fraser & Fraser did everything else. They were realistic with the timescale and it was a very simple process. I only called the office once or twice but staff were knowledgeable and polite.

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Webinar by Ian Bond

Excellent Webinar by Ian Bond, full of good information on what is (hopefully) going to be the 2025 Wills Act, electronic wills and some changes to the way LPAs are likely to be dealt with.

18 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly professional, responsive & corteous

Billie, Brian and their colleagues at Fraser & Fraser were faultlessly courteous, professional, responsive and swift to act. An excellent service all round, for which I was most grateful. Highly recommended.

5 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fraser and Fraser were professional and efficient

Fraser and Fraser were professional, competent, and efficient, and Ben Cornish, who made the initial contact with me, was friendly and helpful. I had never heard of Heir Hunters and initially thought it must be a scam, but I am pleased that I decided to work with them and the eventual legacy was very nice to receive, as was the family tree.

30 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Incompetence beyond belief

Incompetence beyond belief.
Strung along for 20 months believing we would recieve a significant amount of inheritance from a distant relative, only to find Fraser & Fraser, in a rush to get their grubby hands on the commission, failed to spot a blood relative that was first in line. Even got past applying for Probate!
Avoid. Disgusting way to treat people.

25 septembre 2024
Avis spontané
Logo de Fraser and Fraser

Réponse de Fraser and Fraser

Dear Mr Mansfield,

We are very sorry that you have found your experience with us to be unsatisfactory. We take great care in all that we do, and are dedicated to providing a transparent and worthwhile service, priding ourselves in being approachable and responsive. We apologise if we have been unable to provide this service to you.

The process involves us corresponding and requesting information from several third parties. This, and other factors, can cause delay and the entire process can take up to a year or more. After speaking with your Case Manager it seems regular updates were provided, with information and evidence of nearer kin.

Unfortunately during the process of research, closer kin are sometimes untraceable, as it was in this case. It does on occasion mean that later down the line, nearer kin may be located.

Again we apologise for the upset this may have caused you.

Fraser and Fraser

Noté 1 sur 5 étoiles

A reluctant negative review

I was told in February my relatives estate was nearly finalised by one of the Senior Partners AL on 14 February and I would be updated
It has value
It is now August and not a word from AL
Two recent emails from me to AL have been ignored

6 septembre 2024
Avis spontané
Logo de Fraser and Fraser

Réponse de Fraser and Fraser

Dear Monet,

We apologise for the delay in providing an update on your relatives estate. We understand your frustration and want to assure you that we are committed to resolving this matter as efficiently as possible.

We would like to investigate this matter further, please email in to info@fraserandfraser.co.uk, with reference to TrustPilot in the subject line and we will get back to you.

Sincerely,

Fraser and Fraser

Noté 5 sur 5 étoiles

Many thanks to Mr Pow and his…

Many thanks to Mr Pow and his colleagues for their research on this case. Mr Pow kept me informed as to progress, and answered all my queries when they arose.
Having attempted some family history myself, I know how difficult it can be. It was therefore good to have the experts do all the work. And I learned some facts that surprised me, which I might not otherwise have discovered.

23 août 2024
Avis spontané
Noté 4 sur 5 étoiles

Notification of Death of a Cousin

When the first letter arrived from Fraser's notifying me I may be a beneficiary, I was unaware in the first instance that my cousin had died.
I was familiar with Frazer and Frazer's through "Heir Hunter's" TV program and information request's from my time as a Deputy Registrar of Births, Deaths & Marriages.
The process has been straight forward to date and I have been kept up to date periodically. Still awaiting the final outcome.

1 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Phoned them on numerous occasions told…

Phoned them on numerous occasions told me not in office will call you back .
No callback what so ever
Emma pryde
Hope you read this your not professional
At all
Do not use this company if any one is reading this

30 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Already knew of the existence of this…

Already knew of the existence of this side of the family but was amazed that I may be entitled to an inheritance from my cousin. Many thanks to Michael Pow, of Fraser & Fraser for taking up this matter on my behalf. I have gained a lot of information thanks to his efforts. Worth the fee.

21 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Would i use Frazer & Frazer Again No

Would i use Frazer & Frazer Again No I would not. this compay knocked on my door over six years ago informing me of an Inheritance due to the death not of one person but two relatives i never knew i had. From that point when looking for updates i was just brushed off little or no information. After many years of waiting there was one hold up after another as they where searching for other relatives due to their researchers could not find family members of people who had passed away after being informed of the Inheretence. They did not take the oppertunity to contact other family members involved as when they did the missing relatives where found in a matter of hours. Now the case has come to a close i find that after informing Frazer & Frazer two years ago of my change of address and telling me they would pass the information onto the Solicitor dealing with the case I find they did not do this resulting the any moneys passed to me being sent to the wrong address resulting in myself having to contact the solicitor sort out the problem. I do beleive that if i was approched again with a long lost relative i would carry out the search myself using the online tools available. As i am now having to wait longer to receive my Inheritance due imformation not being passed on. i feel very dissatisfide and let down And to cap it all the Solicitors have not signed some of the Cheques So not a great Experience

23 juillet 2024
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus