Have used this company to watch 2 homes over the last 10+ years. Nothing flashy, just equipment that works with high reliability, and immediate access when even a small issue arises (usually pilot er... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
COMPLETE FAMILIARITY OF REP! Often with a customer service line, the Rep s are not as familiar with the system as they should be--but at Frontpoint this has never been the case.
L'entreprise a répondu
I've been with Frontpoint for 14 years. My cancelation experience has bombed any positives I once had to say about the company. It took almost 3 months to finally get a human to request cancelation... Voir plus
L'entreprise a répondu
There’s layers of troubleshooting with frontpoint. In as much as I didn’t like reading those instructions and AI driven cold instructions I did it anyway and it helped shortened the person to person... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Frontpoint
Écrit par l'entreprise
Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Frontpoint
Écrit par l'entreprise
The runaround? Not around here, friend.
We have upfront plans and pricing, no hidden fees, and most importantly we offer you a 30-day, 100% Risk-Free Trial.
This is security that fits you. Ready to secure your home? Give us a call at (866) 960-6301!
Coordonnées de contact
22650 Executive Drive, Suites 119-122, 20166, Sterling, Virginia, Etats-Unis
- (866) 960-6301
- WeCare@frontpointsecurity.com
- www.frontpointsecurity.com
3,7
Moyen
13 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They trick you into a 3-year agreement…
They trick you into a 3-year agreement (read the small print). Then when you do cancel you have to pay for 30 days more plus an early termination fee.
4 novembre 2024
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
My problem was quickly resolved and the…
My problem was quickly resolved and the CSR knew exactly what to do.
15 octobre 2024
Réponse : Frontpoint
Thank you for taking the time to leave a review, Barry! We are so glad that you have enjoyed our services.
Tech support stayed on telephone with…
Tech support stayed on telephone with me until all was completed and working.
24 octobre 2024
Réponse : Frontpoint
Thank you for your kind review, Trudy! We are so glad that we could assist you!
The company is efficient
The company is efficient. When I need help, someone is always there to help.
24 octobre 2024
Réponse : Frontpoint
Thank you, Jerusha! We are so glad that we can always assist you.
really easy to add a sensor
22 octobre 2024
Réponse : Frontpoint
Thank you for the review, Fred! We are so glad we could get you the extra equipment you needed.
Knowledgeable and professional
Knowledgeable and professional customer service representative. Assisted me in cleaning up unused old sensors (customer for nearly 15 years).
8 octobre 2024
Avis spontané
Réponse : Frontpoint
Thank you so much for your kind review, Frank. We are so glad that we can help you perfect your system and keep you secure after all these years!
Great support, great security system.
Representative knew exactly what I needed and promptly furnished what I was asking for. I've been a long time customer of Frontpoint, over 10 years and have never looked elsewhere. Great monitored system with very good support. What's it mean to you to have a trusted monitored system? To me it means alot. Thanks Frontpoint!
4 octobre 2024
Avis spontané
Réponse : Frontpoint
Thank you so much for your continued loyalty to Frontpoint, John! We are so glad that we have been able to give you top-notch support!
The Best Security Provider
Your technological support is fantastic. Very helpful and patient. Your equipment is excellent.
8 octobre 2024
Réponse : Frontpoint
Thank you so much, Sydney! We are so glad that we have been able to assist you.
Excellence in customer service
Excellence in customer service. I feel secure with my system.
7 octobre 2024
Avis spontané
Réponse : Frontpoint
Thank you so much Rex! We are so glad that we could give you the peace of mind that you deserve.
I cancelled service several months ago…as
I cancelled service several months ago and keep getting messages from frontpoint trying to charge me as if the account was still active. These people are scammers. Stay away from them
28 juin 2024
Avis spontané
Frontpoint has been amazing
Frontpoint has been amazing! We have used them as our security system for going on five years now and we have had a wonderful experience. Anytime that we have had to call them for Technical Support, their support team has been very knowledgeable and assisted with the implementation of the system.
15 septembre 2024
Avis spontané
Réponse : Frontpoint
Thank you for the kind review, David! We are so glad that you have enjoyed your many years with Frontpoint and appreciate your loayalty!
Great Company
A few months ago, we purchased and installed our doorbell camera. We had no problems installing it or getting it to work. Customer Service has always been very helpful and patient. I had one agent talk me through changing the battery on one of our motion sensors which took quite awhile because it was very difficult to get the cover off. Very satisfied with our products and service!
20 avril 2024
Avis spontané
Réponse : Frontpoint
Thank you for the kind words you have for our team, Beth! We are so glad that you had a wonderful experience with them and that you have been enjoying your new equipment!
Réponse : Frontpoint
Thank you so much for this review, Cedric!
Réponse : Frontpoint
Thank you for this kind review, David!
The rep we worked with had patience and…
The rep we worked with had patience and knowledge. I’m not 200% sure if the date we installed the new camera. I guessed at it being 9/2 but I am not sure.
2 septembre 2024
Réponse : Frontpoint
Thank you for this review, Michael! We are so glad that our team could help you.
We recently installed a set of…
We recently installed a set of Frontpoint Security cameras. The set up was very easy. One door sensor was an issue, and customer service handled the situation perfectly!!
27 août 2024
Avis spontané
Réponse : Frontpoint
Thank you for these kind words, John! We are so glad that you are enjoying your equipment and that our team could help resolve your issue!
Réponse : Frontpoint
Thank you for this review, Rodger!
Functionally very rich system with…
Functionally very rich system with ability to optimize system coverage based on the physical layout and operational preferences for situational needs (i.e. A temporary code for a neighbor to occasionally checking in; or add new hardware). Customer support is very solid with excellent assistance and follow up -- chat is very helpful and timely for support or use questions.
11 septembre 2024
Réponse : Frontpoint
Thank you so much for this wonderful review, Alan! We are so glad that you are enjoying your equipment and our support network!
Réponse : Frontpoint
Thank you for sharing this, John! We are glad we could resolve your issue.
System works correctly
Contacted, and was easy to cancel alarm by speaking with rep.
13 septembre 2024
Réponse : Frontpoint
Thank you for this great review, Brenda! We are glad that you are enjoying your system.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
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En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.