Excellent communication from the time the order was placed. Several more emails keeping us informed. Article arrived at their warehouse on the planned date. Delivery was early and superb with two ver... Voir plus
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Absolutely a waste of time, we ordered 3 tables for a well known company in central London with a post room that accepts goods on another street at the back of the building. We bought it with a compan... Voir plus
L'entreprise a répondu
all was very good quality of items brilliant,was delivered in 3 days from placing order,had a little hiccup sent 2 pieces the same but that was delt with very quickly with no problem, so yes very goo... Voir plus
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Had not dealt with them before. Excellent experience. Fast responses kept us up to date with order progress. Advised on delivery arrangements- their delivery company was equally good and we are very p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de salon
- Rénovateur de salle de bains
- Magasin de meubles de chambre à coucher
- Magasin de meubles
- Magasin de luminaires
Écrit par l'entreprise
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Coordonnées de contact
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Royaume-Uni
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Super product
The product is great value for money. Easy to put together and looks great. Well packaged. Easy to use instructions.too. Delivery time was spot on and didnt take long. Would highly recommend
8 avril 2026
Réponse : Furniture in Fashion
Thank you for your kind feedback. We’re delighted to hear that you are happy with the product and found it to be great value for money.
It’s also great to know that you found the assembly process straightforward, the instructions easy to follow, and that the packaging and delivery met your expectations.
We truly appreciate your recommendation and hope to serve you again in the future.
Order arrived in tacked on time that…
Order arrived in tacked on time that was arranged Good quality
10 avril 2026
Réponse : Furniture in Fashion
Thank you for your feedback.
We are pleased to hear that your order arrived on time and that the delivery was arranged smoothly. It’s great to know you are satisfied with the quality of the item as well.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We appreciate your support and hope to serve you again in the future.
Great service
Great service,
Slight issue but Anthony at customer support was exceptional in resolving this
21 avril 2026
Avis spontané
Réponse : Furniture in Fashion
Thank you for your wonderful feedback!
We’re really pleased to hear that you were happy with the service overall, and that Anthony was able to assist you effectively in resolving the issue. We’ll be sure to pass your kind words on to him.
If there’s anything further we can help you with, please don’t hesitate to get in touch.
Réponse : Furniture in Fashion
Thank you for your kind feedback! We’re delighted to hear that you had an excellent experience with our service.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your review. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
all was very good quality of items…
all was very good quality of items brilliant,was delivered in 3 days from placing order,had a little hiccup sent 2 pieces the same but that was delt with very quickly with no problem,
so yes very good service.
20 mars 2026
Réponse : Furniture in Fashion
Thank you for your lovely feedback! We're delighted to hear that you were happy with the quality of the items and the quick delivery. We’re also glad the issue with the duplicate items was resolved promptly and to your satisfaction. We truly appreciate your support and kind words about our service!
Réponse : Furniture in Fashion
Thank you so much for your kind words! We’re really glad to hear you’re happy with the chairs and found them both beautiful and comfortable. It’s also great to know our communication met your expectations.
We truly appreciate your feedback and support—enjoy your chairs!
Superb company to deal with.
Excellent communication from the time the order was placed. Several more emails keeping us informed. Article arrived at their warehouse on the planned date.
Delivery was early and superb with two very professional staff. Price and product was perfect.
9 avril 2026
Réponse : Furniture in Fashion
Thank you for your fantastic feedback! We’re delighted to hear you had such a positive experience from start to finish. Keeping our customers informed every step of the way is really important to us, so it’s great to know our communication made a difference.
We’re also pleased the delivery exceeded your expectations and that everything arrived as planned. Your kind words about our team, pricing, and product mean a lot to us.
We truly appreciate your support and hope you enjoy your purchase!
Réponse : Furniture in Fashion
Thank you for your feedback! We’re glad to hear everything went well. If you ever need anything else, we’re always here to help.
Enjoy your purchase!
Very poor quality furniture
Very poor quality furniture. Had to return it. Equally bad customer service. Would never use again.
19 mars 2026
Réponse : Furniture in Fashion
We’re sorry to hear you were unhappy with your experience. After carefully reviewing your order, we can confirm that a total of six chairs were purchased, and only one chair had been assembled. The issue reported related to the chair feet, which can sometimes cause wobbling if they are uneven.
To resolve this, our support team offered either a full chair replacement or replacement feet. However, these solutions were declined. We also note that the remaining five chairs were still in their original packaging and had not been opened, so we’re unable to confirm any issues with those items.
In our experience, similar concerns are often resolved quickly by replacing the feet, and we have successfully provided this solution to many customers in the past.
We would also like to clarify that we arranged a collection and issued a full refund for the entire order. The process was handled smoothly, and the full refund was successfully processed by our support team. Therefore, we have provided a timely and appropriate resolution to the issue.
We remain committed to helping and would still be happy to assist further if you’d like to revisit one of the solutions offered.
Réponse : Furniture in Fashion
Thank you for your kind words! We're glad to hear you found our product to be of good quality and reasonably priced. Your satisfaction means a lot to us, and we look forward to serving you again.
Well packaged...excellent…
Well packaged...excellent communication...and delivery man carried it in the room of my choice...
8 avril 2026
Réponse : Furniture in Fashion
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the packaging, communication, and delivery service. It's great to know our delivery team went the extra mile to place it exactly where you wanted. We truly appreciate your support and hope to serve you again soon!
Réponse : Furniture in Fashion
Thank you for your great feedback! We're so pleased to hear that you love the tables and found them to be good value. It's also wonderful to know everything was delivered on time. We appreciate your support and hope you enjoy your purchase!
Réponse : Furniture in Fashion
Thank you so much for your kind words! We're really glad to hear everything met your expectations and that you found great value as well. Your feedback means a lot to us, and we truly appreciate your support. Looking forward to serving you again!
I had a problem with table legs they…
I had a problem with table legs they were faulty. I gave them a call and the customer service was excellent. New legs were ordered and dispatched immediately Received 2 days later! All credit to Amanda. Thank you
7 avril 2026
Réponse : Furniture in Fashion
Thank you for sharing your experience! We're really sorry to hear about the issue with the table legs, but we're so pleased our team could resolve it quickly for you. It's great to know you received the replacement so promptly, and we'll be sure to pass your kind words on to Amanda. Your feedback means a lot to us—thank you again for your support!
Great looking bar stools
Great looking bar stools, arrived in a couple of days, great price, well pleased, thanks F &F..
7 avril 2026
Réponse : Furniture in Fashion
Thank you for your lovely feedback! We're so glad to hear you're pleased with your bar stools and that they arrived quickly. It's great to know you found them to be good value as well. We really appreciate your support—thanks again for choosing F & F!
Bought 2 office desks
Bought 2 office desks. Very happy with them, quality is great, and delivery was prompt- highly recommend!
10 avril 2026
Avis spontané
Réponse : Furniture in Fashion
Thank you for your great feedback!
We’re so pleased to hear that you’re happy with your office desks and that you’re satisfied with the quality. It’s also wonderful to know that the delivery was prompt and met your expectations.
We truly appreciate your recommendation and hope to serve you again in the future!
New Furniture
I ordered my furniture online everything was straight forward. It was delivered on time the guys placed it in the room where I needed it. Everything was perfect. Thank you
16 mars 2026
Réponse : Furniture in Fashion
Thank you for your kind feedback!
We’re delighted to hear that your ordering experience was straightforward and that your furniture was delivered on time. It’s great to know our delivery team placed everything exactly where you needed it and that everything met your expectations.
We truly appreciate your support and hope to serve you again in the future. Enjoy your new furniture!
Very easy company to deal with.
Very easy company to deal with.
Loved my console table. Labelled as white but they advised me to open the packages and they were all black which is what I ordered.
Delivery great, kept up to date with times.
I would definitely order from this company again.
16 avril 2026
Avis spontané
Réponse : Furniture in Fashion
Thank you for your wonderful feedback!
We’re delighted to hear that you found us easy to deal with and that you love your console table. We’re glad our team was able to clarify the labeling for you and that everything arrived exactly as expected.
We also note that this order was placed via the B&Q platform. There was a minor issue with the labelling, and once we received your message through B&Q, our team promptly advised you to open the boxes and check the full item. We appreciate you confirming that the item received was correct.
It’s great to know that you were happy with the delivery updates as well. We truly appreciate your support and look forward to serving you again in the future.
Absolutely terrible I would never buy…
Absolutely terrible I would never buy from them again. Ordered a sideboard which came with a damaged top and a door missing. After useless back and forward with their Customer services team they finally realized that sideboard is out of stock and being discontinued. Twice they offered me 80 pounds back in a 400 pound sideboard which has a door missing and is damaged. The return was also not an easy process. We had to take the sideboard down again my husband had already spend hours building and they demanded all sorts of different pictures and how to pack it just awful. They then took ages to collect it too and my refund well who knows when that will arrive. Purchase now a ready build sideboard from another company. Would not use them again Also please don’t believe their response to me they offered a 80 pound refund not as a good will but for me to keep the goods with a missing door and a damaged top. What am I going to do with a missing door. They put their response as if they offered me 80 pounds on top of my 400 pounds refund this is not the case. I guess they need to defend themselves and make up stories
16 mars 2026
Réponse : Furniture in Fashion
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to receive a damaged item with missing parts, especially after the time and effort spent assembling it.
After carefully evaluating your order, we can confirm that our support team initially agreed to provide replacement parts and forwarded the request to our warehouse. However, it was later identified that the item was out of stock and has since been discontinued, making it impossible for us to supply the required parts.
As a result, we arranged a collection of the item for a full refund. We also offered a discount as a goodwill gesture, which was declined.
While we regret that we were unable to meet your expectations in this instance, we would like to assure you that we made every effort to resolve the issue. We take pride in supporting our customers and have been doing so since 2007, with the majority of our customers being satisfied with our products, delivery service, and after-sales support.
We would like to clarify that the consignment was scheduled for collection on 10-04-2026, and the courier collected the item on 16-04-2026. Therefore, the item was indeed collected within a reasonable timeframe and did not take an excessive amount of time.
We appreciate your feedback and are sorry again for the inconvenience caused.
An Absolute waste of time
Absolutely a waste of time, we ordered 3 tables for a well known company in central London with a post room that accepts goods on another street at the back of the building. We bought it with a company credit cards and the address on the card doesn't obviously matches the delivery address like most companies with massive buildings. They wanted a proof of address which has been sent and they didn't even bother to get in touch again to say they didn't accept a bank statement which they have requested. Extremely disappointed
16 avril 2026
Avis spontané
Réponse : Furniture in Fashion
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback.
As a business, we are legally and ethically required to follow strict fraud prevention and verification procedures, particularly when orders are placed using company credit cards with delivery addresses that differ from the registered billing address. These checks are in place to protect both our customers and our business from potential fraudulent activity.
In your case, we did request proof of address to proceed with the order. However, the document provided was sent from an unregistered email address, which prevents us from processing it due to data protection requirements. Additionally, the bank statement shared clearly stated that it is “not to be accepted as personal identification,” meaning we could not use it as valid verification.
We understand this may feel inconvenient, but these measures are not discretionary—they are part of our obligation to comply with fraud prevention regulations and to ensure secure transactions for all parties involved. To assist further, we also offered the option to complete the purchase via bank transfer, which avoids such verification issues.
We always aim to communicate clearly and support our customers through these processes, and we regret if this was not your experience on this occasion. However, fraud prevention remains a top priority, and we must adhere to these protocols without exception.
If you would still like to proceed, we would be more than happy to assist you with an alternative payment method or guide you through the verification process correctly.
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