Fushi Wellbeing Avis 

Really great customer service experience. I love Ayurvedic products

Products containing forbidden dangerous chemicals
Body lotion contains a harmful chemical banned since 2022 (Butylphenyl Methylpropional) in the UK. The government bans brand from selling the products and advise consumers to dispose of products they purchased.
The Bringer of Peace Body Lotion contains Butylphenyl Methylpropional

The ingredients lists claim that this is a naturally occurring ingredient from essential oils, but that's a lie. It's a synthetic fragrance.

The Office for Product Safety and Standards (OPSS) has asked the public to dispose of any cosmetics containing the banned ingredient Lilial / Butylphenyl Methylpropional.

I would frankly be suspicious of this brand and not trust them for a second

After a brief hiccup in communication and discovering that the product seal had been opened—a simple manufacturing error—I received exceptional service and consistent, clear communication to resolve the issue.

This experience is a perfect example of how common challenges, when handled correctly, can actually enhance the customer experience. Effective communication and a commitment to service can turn a problem into an opportunity, creating loyal customers and genuine word-of-mouth recommendations.

Thank you—great products, and even better customer service!

Love being able to purchase products that you can trust to be pure. I buy all my oils from Fushi and love the exfoliating face wash.

Thank you for your good quality products, I have bought a gentle body wash and castor oil so far.
I needed help to sort out a change of email and to change my subscription and the customer service was excellent. Thank you, Louise

Stellar products and customer service. Great customer service reveals itself when an issue occurs. One of my products was damaged in shipment. This misfortune was not the fault of Fushi, but the folks in customer service promptly replaced my order and even included some samples, too! Thank you, Mamta and Greeshma!

I wish I could get through to someone or at least receive a response from the company. It is so frustrating to receive a damaged product and be unable to receive a replacement. My carrot oil arrived cracked/smashed and leaked everywhere !!! That carrot oil stains. I just want to receive the product I ordered in a new condition. Will be the first and last time I order from this company. I give two stars as I still received majority of order in good condition and oils are very nice.

Update: the customer support team reached out to me and were extremely helpful. They have sent me a replacement and I look forward to receiving it!

When I contact the fushi help email address, everyone is always really nice and helpful. I am really pleased with all the vegan products, also extremely environmentally conscientious, using glass bottles, cardboard boxes and paper tape. And paper alternatives to bubble wrap. So awesome, thank you for all that you do! xxxxxxxxxx

Good customer service and good organic products. Happy.

I placed an order for first time and one of the products was organic shampoo, which didn’t react good in my hair. So I contacted them and asked if I can return it even though return policy was in case if not opened. so they were very helpful and offered me a voucher of the same amount . Even they help me claim my voucher., they prepared my shopping basket and sent me a link to just pay the rest.  anyhow there was some issues with transaction and they tried to find solution patiently for several days. Eventually sorted. I am very impressed how they’re looking after their customers along with their high quality and organic products in non toxic packaging. Every detail been carefully handled. No rip of and goto hell behavior as others which made me their regular

I was suffering from perioral dermatitis which Fushi's Aloe Gel successfully healed. But it was not enough to moisturise my mature skin, however being as my skin was so sensitive I was reluctant to use anything else without advice. I emailed Fushi my problem and they responded very quickly with recommendations. Watch this space for results. Great customer service and products (I use their hair oil and muscle and joint oil)

Mostly great products and customer service. I did have an allergic reaction to one product but was given a voucher.

I recommend Fushi to everyone. Their supplements have helped me with hormones naturally and their quality is top! The best of the best supplements out there and excellent customer service ⭐

Thanks to Brexit sometimes getting supplements into Spain is a total.nightmare.This happened with our latest order. Other orders had not been a problem. On contacting Fushi to explain the problem they promptly issued a refund with no problems at all. That's what I call superb customer service. I thoroughly recommend them and will continue to use them even if just to deliver to the UK so I can collect when I go back to see family!!

Absolutely LOVE all my Fushi oils! As well as being amazing for my skin, the quality and good feelings they promote make me feel calm and mindful in what can be such a crazy world! I want them ALL!! Def a daily ritual for me now! ⭐️

Quick response when I emailed about my order. Happy with the service all round. Products are amazing 🤗

Love this company’s products, especially cocoa Shea butter, which has now sadly been discontinued. Five stars would have been my review but just wish if they were going to discontinue products that we had some warning , I would have stocked up monumentally if I had known as just went to buy some and seen they were no longer on the site, otherwise their products are genuinely incredible, have used them for about 8 years now and never deviate 🌟

Fushi are an amazing company in that they are down to earth, prompt and do what you ask them to do. That’s their service, their product quality is excellent.
Well done to you all at Fushi, keep it up 👍

I raised a query online and received a comprehensive reply same day. The reply was thoughtful and of immediate practical help, leaving me totally informed. I appreciated the personal response from Ria Pattni, the high level customer care and professional ability. I feel such confidence in the purity and quality of Fushi products and feel very confident in the integrity of this family run company.

Great team. They solved my problem the same day. Thank you very much. The only place I will shop when I need something.