A suspected faulty item was returned within 28 days of purchase. One of the managers (there were two) at the Derby store (Fraser) did not understand the difference between Frasers returns policy and a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementC/O Sports Direct, Unit 5 The Derbion Centre, Traffic Street, DE1 2NL Derby, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Pre ordered space marine 2 a week after release they still don't have any in stock some excuse about changing warehouse what a rubbish service I'll never pre order from game again what a rip off asked... Voir plus
The lady behind the counter was very helpful and the young lad helping got the products from the back whilst I was in line so I didn't wait too long.
Excellent service at the Derby store. As we are grandparents we had no idea what we were looking for just a list. The staff at Derby couldn't have been more helpful for which we thank them.
À propos de l'entreprise
À propos de GAME - Derby
Écrit par l'entreprise
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Coordonnées de contact
C/O Sports Direct, Unit 5 The Derbion Centre, Traffic Street, DE1 2NL, Derby, Royaume-Uni
4,2
Bien
15 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good information esa of use app quick…
Good information esa of use app quick delivery good after sales comunication
3 février 2026
Avis spontané
Pre ordered space marine 2 a week after…
Pre ordered space marine 2 a week after release they still don't have any in stock some excuse about changing warehouse what a rubbish service I'll never pre order from game again what a rip off asked for refund
13 septembre 2024
Avis spontané
Got what I wanted and was treated great
29 janvier 2024
Online game
They have a big selection of games and consoles also accessories to choose from. If you go in to store and can not find what your looking for there are great staff to help you.
9 janvier 2024
Excellent service at the Derby store
Excellent service at the Derby store. As we are grandparents we had no idea what we were looking for just a list. The staff at Derby couldn't have been more helpful for which we thank them.
1 décembre 2023
The lady behind the counter was very…
The lady behind the counter was very helpful and the young lad helping got the products from the back whilst I was in line so I didn't wait too long.
16 décembre 2023
Really brilliant
3 septembre 2023
I've been going to GAME since I can…
I've been going to GAME since I can remember and I enjoy it its my go to game store staff are always helpful too
6 août 2023
Stupid rules
15 août 2023
Réponse de GAME - Derby
Good afternoon,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Angel
Customer service
good all round experience
quick efficient service and the staff were knowledgeable and courteous
11 mai 2023
What no Statutory Rights!
A suspected faulty item was returned within 28 days of purchase. One of the managers (there were two) at the Derby store (Fraser) did not understand the difference between Frasers returns policy and a consumers statutory rights. When challenged he got angry and rude so another manager stepped in and resolved the issue. A return was made and a further purchase made. Staff need to know the difference between the legal requirements under consumer protection legislation and their own company policies and not restrict the rights of consumers.
13 mai 2023
Réponse de GAME - Derby
Hi Douglas,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.