Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't thin... Voir plus
Établissement
Changer d'établissementGAME, Unit 7 Waverley Mall, EH1 1BQ Edinburgh, GB
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Lisez les avis des autres
A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund... Voir plus
L'entreprise a répondu
Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful w... Voir plus
The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in
L'entreprise a répondu
À propos de l'entreprise
À propos de GAME - Edinburgh
Écrit par l'entreprise
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Coordonnées de contact
GAME, Unit 7 Waverley Mall, EH1 1BQ, Edinburgh, Royaume-Uni
3,3
Moyen
17 avis
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Staff caught lying about Pokémon card…
Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't think so" then asked in back room and said no not yet but there's only 4 boxes coming.
Went back at 1pm and spoke to another staff member and when asked if the stock was in yet he got really nervous and said they were already all gone and sold out, when asked how much stock they had he replied only 2 boxes. It's hard enough trying to find Pokémon card stock on the shelves as it is with scalpers flipping them on eBay for double the cost but even harder when the stock doesn't even make it to the shelf as the staff are hoarding it in the stock room.
23 juin 2025
Avis spontané
My Game Experience With Great Service
My Experience Was Great Because The Staff Of Game Edinburgh In Waverley Mall Was Very Friendly And Helpful With Things And Game Is A Great Company To Buy Gifts For Friends And Family Members.
11 avril 2024
Well stocked shop - friendly staff
Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful when that person was trying to convince them to accept return of an abused controller without any proof of purchase. Working in face to face business deserves respect!
28 janvier 2024
Good Customer Service
Very helpful Assistant.Loyalty Card's metallic strip didn't work. Assistant helped us with App and I was able to redeem my points
2 janvier 2024
Wrongly priced item
A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund, though as it was the only copy left I wonder how many other shoppers paid more than they expected without realising
6 janvier 2024
Réponse de GAME - Edinburgh
Hi Antony,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Sam was great!
Sam was extremely helpful and friendly, I had the best time making my purchase!
17 novembre 2023
Click and Collect Waverley
Quick and easy click and collect procedure. Staff were very helpful and kind.
20 novembre 2023
Price
I wasn’t very happy when I payed £489.99 on a PlayStation 5 and 2 days later it was down to £429.99,nobody in the store told me of this deal
27 septembre 2023
Réponse de GAME - Edinburgh
Hi David.
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services
Good store
Game is a good store to buy the latest game i do occasionally buy used games but when i can i buy new
3 septembre 2023
Avis spontané
Great staff.
20 août 2023
Great customer service
14 août 2023
Sales assistant was very efficient and…
Sales assistant was very efficient and knowledgeable
22 juillet 2023
Very helpful staff friendly as always…
Very helpful staff friendly as always they know what there doing and they do it well.
6 juillet 2023
The man who served me was annoyingly…
The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in
11 mai 2023
Réponse de GAME - Edinburgh
Hi Andrew,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
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