GAME - Exeter Avis 10

I rarely get to go shopping and visit a game shop. I went hoping to spend my points which was only £11 but still I wanted to spend them in the Exeter shop before it was closed down. When I got to the till I was told I had nothing to spend - much to my disappointment. So that is why I gave one star

The staff were very knowledgeable and helpful in helping us find the product we required.

Shop was busy but assistants got orders ready and waiting for customers in the queue. Couldn't be more friendly and helpful.

Ideally I would give GAME shop Exeter a zero. I paid a deposit and pre-ordered two pokemon boxes (ETBs) in August and was reassured that I would receive a text when the items were released. I visited the store several times but was told the ETBs were not yet available. Finally I went in again today and was told my two ETBs had been sold to another customer (no explanation why they had not notified me when released. Worse still the shop assistant (Mark) refused to return my deposit - forcing me to have a gift card. Il now follow up with trading standards. I do not recommend ever pre-ordering from the Exter branch. Disgraceful customer service. I spend a lot of money in the GAME store but that will stop after todays dreadful experience.

Staff in Exeter were excellent, very helpful and knowledgeable

I like how all the the content is separate from one console to the other e.g. Xbox or Playstation.

Great service (as usual). The staff at Exeter Game is very knowledgeable, friendly and helpful.
Top customer service and as result of previous experience, very good timing and response from their twitter account (I did reserve a copy of a game for one of my mates' birthday present in the past).
12/10 would recommend this store.

Quick, friendly service, staff very helpful and the shop had what I wanted in stock as well as a few bits I didn’t expect but was happy to see (e.g dungeons and dragons merchandise as well)