GAME - Hanley Avis 28

TrustScore 4 sur 5

4,2

GAME, 214-215, The Potteries, ST1 1ps Hanley, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

Trying to sell used PS5 cameras in store as new but they are clearly used and have been resealed. This company should be investigated for a workforce of lying culture and awful customer service... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Awful experience at THE POTTERIES STORE. My 9yo son purchased a pre owned PS4 slim yesterday. It had the wrong power lead as well as a 3amp fuse instead of a 5amp fuse. Got a suitable power lead only... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The two young ladies in the Hanley branch bent over backwards to help with all my queries that your automated Internet system had absolutely no answers for. Thank god for the human touch.

Noté 5 sur 5 étoiles

Pre-ordered a playstation portal to pick up at the stoke game store in hanley just days before release and went into game store launch day and picked it up no issues what so ever....did the same with... Voir plus


À propos de l'entreprise

  1. Fournisseur de service de jeux
  2. Magasin d'informatique
  3. Magasin de jeux vidéo

À propos de GAME - Hanley

Écrit par l'entreprise

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Coordonnées de contact

  • GAME, 214-215, The Potteries, ST1 1ps, Hanley, Royaume-Uni

4,2

Bien

TrustScore 4 sur 5

28 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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N'a pas répondu aux avis négatifs

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Noté 1 sur 5 étoiles

Got what you deserved with store closures :)

Trying to sell used PS5 cameras in store as new but they are clearly used and have been resealed.

This company should be investigated for a workforce of lying culture and awful customer service.

The higher ups clearly dont care and neither does the staff. If it wasnt for the toys you'd be all at the job centre

Thank god all your stores closing down, you finally got what you deserve

25 janvier 2025
Avis spontané
Logo de GAME - Hanley

Réponse de GAME - Hanley

Good afternoon, 


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'. 

Support : GAME 

Thank you and we look forward to updating your opinion of GAME


Kind regards

Michelle
Customer Service Advisor

Noté 5 sur 5 étoiles

Fantastic Staff in Stoke on Trent

Game staff are always helpful, friendly and polite whenever I visit my local store they always spend time talking to me about my love of Star Wars and other collectibles and will keep me up to date of new releases.

11 mai 2024
Noté 5 sur 5 étoiles

Support GAME

i like to shop at GAME they need our business to keep going , why would i buy game related products from a supermarket or even online ,

10 avril 2024
Noté 5 sur 5 étoiles

Helpful lady

When I went into the Stoke-on-Trent store I was looking at the trade in games and I couldn't find the game I wanted. I asked the store lady and she was very helpful and polite she found the game I wanted. Fantastic service.

13 avril 2024
Noté 5 sur 5 étoiles

Great service

Gentleman that served me was very helpful pleasant and gave a very good service 😀

18 novembre 2023
Noté 5 sur 5 étoiles

Pre-ordered a Playstation Portal

Pre-ordered a playstation portal to pick up at the stoke game store in hanley just days before release and went into game store launch day and picked it up no issues what so ever....did the same with currys 2 weeks before hand and they didnt even bother to get in contact with me days before release and I had to get refund and contacted them twice in 2 weeks to get my refund back...week 3 , Monday morning and still no refund yet....none of this with game store....I'll be getting my pre orders with game store from now on. Thank you so much game🫡

15 novembre 2023
Noté 5 sur 5 étoiles

Smooth transaction

The whole transaction was very smooth,from the website to the delivery everything was first class,wouldn’t hesitate to use in the future

21 septembre 2023
Noté 1 sur 5 étoiles

Awful experience at THE POTTERIES…

Awful experience at THE POTTERIES STORE. My 9yo son purchased a pre owned PS4 slim yesterday. It had the wrong power lead as well as a 3amp fuse instead of a 5amp fuse. Got a suitable power lead only to discover the console still didn't work. We travelled 30 minutes today to return it to store they replaced the console and lead then basically our complaint was not their problem as it had not been tested instore and the fact we wasted half a day returning was not their problem either also the fact we had a very upset child yesterday was unfortunate. Terrible attitude and awful customer service they were really rude.

3 septembre 2023
Avis spontané
Logo de GAME - Hanley

Réponse de GAME - Hanley

Hi Claire,

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME.

Kind Regards
Customer Services

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