I play a lot ps5 games every time i go in the Nuneaton shop they never have the new games like the new James Bond game I think service terrible what’s the point of it even being open.... Voir plus
Établissement
Changer d'établissementGAME, Unit 11 Ropewalk, Chapel Street, CV11 5TZ Nuneaton, GB
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Absolutely awful experience from start to finish. Couldn't get any of the offers to work , Kept me waiting for 30mins. what happened to the days when you used to walk in a shop hand over your money a... Voir plus
L'entreprise a répondu
Ordered the ps5 Friday morning. Had no update since Friday. And now they have email me 3 days after. asking for a review. To ask if I liked the product i don’t have yet. and how they did ? 🧐😄. Game... Voir plus
L'entreprise a répondu
Great, helpful, friendly staff in Nuneaton. Guided us on which console to buy.
À propos de l'entreprise
À propos de GAME - Nuneaton
Écrit par l'entreprise
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Coordonnées de contact
GAME, Unit 11 Ropewalk, Chapel Street, CV11 5TZ, Nuneaton, Royaume-Uni
2,5
Bas
12 avis
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I play a lot ps5 games every time i go…
I play a lot ps5 games every time i go in the Nuneaton shop they never have the new games like the new James Bond game I think service terrible what’s the point of it even being open. Mr Tompkins Nuneaton
27 mai 2026
Avis spontané
Ordered the ps5 Friday morning
Ordered the ps5 Friday morning. Had no update since Friday. And now they have email me 3 days after. asking for a review. To ask if I liked the product i don’t have yet. and how they did ? 🧐😄. Game should have a better tracking system
16 février 2024
Réponse de GAME - Nuneaton
Hi TJ,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
PS5 order issues, poor customer service, rude and unhelpful employees.
I ordered a PlayStation 5 console online during Black Friday sales for £389.99 after two days payment was taken from my account, a further couple of days I was notified, that the products is out of stock and unable to be delivered.
I requested a full refund and order cancellation so that I may order a console in store, online advisor informed me they will raise this with finance team and request refund. ReservesdPS5 console in store for same price, went in to store a day later and was informed I could not purchased for the price advised online and they were not willing to honor the purchase price and wanted me to pay £478.99 whilst also being exeedingly rude.
Begrudgingly purchased the slim console as I was not willing to purchase the older console for the same price as a new one especially as my time had already been wasted twice first by the online order second by the reservation price not being honoured. Several days later I received an email stating the online order has been dispatched despite my request for a refund and order cancellation.
Attempted to return slim console to store and was informed I was unable to do so due to the packaging being opened, again employees rude and dismissive despite my time being wasted having been given two consoles one of which I should not have had to pay full price for the second I requested the order to be cancelled and refunded, very dissatisfied and frustrated as I am now down almost £400 in my account and have to go through the arduous process to try and get the online order returned or attempt to sell it in to recuperate the cash on the product I payed more for.
12 décembre 2023
Avis spontané
Réponse de GAME - Nuneaton
Hi Travis,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
they are lovely people
they are lovely people , shame you get rid of your shops though
10 novembre 2023
Absolutely awful experience from start…
Absolutely awful experience from start to finish.
Couldn't get any of the offers to work , Kept me waiting for 30mins. what happened to the days when you used to walk in a shop hand over your money and leave with the product you asked for. I can definitely see why people are shopping online.
15 septembre 2023
Réponse de GAME - Nuneaton
Hi Gary,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Almost like store stuff did not want to be there
The two gentlemen at the Nuneaton store was not very helpful and seemed like it was the inconvenience that I was talking to them and asking questions, so the one star is for poor customer service
22 septembre 2023
Réponse de GAME - Nuneaton
Hi Robert,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Latest Game was readily available,Staff…
Latest Game was readily available,Staff were very professional,knowledgeable and polite...
15 juin 2023
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