*****Avis 

I ordered despite negative reviews due to good value.

Very pleased with quality of 1000x Bluebells in the Green. Received well packaged and healthy late February 2026, these were sold as lifted prior to flowering (which was unusual, I thought usually lifted after). However now in April they are flowering and doing well.

I think these were probably such good value @£219 inc delivery because they’re young bulbs. So although plants are small in this first year, they are doing well and will establish better and better.

Happy with ordering process, quick and well packaged delivery, health of bulbs and now quality of flowers.

Will order again.

This company took my order and failed to deliver it.

There communication was awful and they ignored my legitimate complaint

I ordered many types of bulbs ‘in the green’. Whilst they took a little longer to arrive than expected, when I enquired on their expected dispatch date I received a same day, helpful response which was accurate.

The bulbs arrived well packaged and in excellent condition. I would not hesitate to recommend.

They sold me 50 snowdrops for my birthday last year in March. I planted all 50 in my grass. Not one has grown. Nothing, Nada, Zilch.
I contacted the company and they basically said it was my fault.
They are now saying they will send me 50 more as a gesture of goodwill as long as I remove this review!!!!
They have now refunded me in full. Thank you.

They are now saying I have defamed them. I can supply the emails if required and the order number.

Bulbs arrived quickly, in good condition. Replied to my email within an hour of me sending in a query (I wanted to change my order). I'd use them again.

Ordered double snowdrops plus snowdrop Sam Arnott in the green. Arrived freshly lifted and of good flowering size. Ordered a further 10 Sam Arnott as reasonable price offered. Really good bulbs. I recommend this company and found them helpful with my queries.

I placed an order on 21.5.23 and paid via PayPal & have to date recieved nothing? However after contacting the company they responded quickly & confirmed the bulbs will be sent for autumn planting. Just suggested that just needed to be specified when ordered.

Updated 23:18 22/05/23 In response to your reply - the status on the website was that the Nemaslug would be back in stock on 13th May - not the end of May as you suggest. Hence I placed the order on 14th May. I have logged into my account and there is no information on there about this order at all - so please verify what you are referring to on my account about my order because there is nothing on there whatsoever. Ordered Nemaslug from this company 8 days ago. No product delivered and no phone number or email address on their website to contact them. Having read the reviews on TrustPilot I now feel that I have been conned. Would not recommend this 'company'.

I have had an excellent service from this company both this year and last year.
They respond to queries very quickly which is so rare these days.
Quality of products very good.
Will definitely use them next year

I ordered Paperwhite Narcissi at the end of November, expecting delivery before Christmas. I tried emailing with no response but have now been told that the order was for delivery Sept. 2023 I have had a full refund.

Thank you for your response, it still doesn't explain the lack of response to my 3 emails querying delivery. I do want the bulbs I just want to know when to expect them as it says nothing about delivery on my order note and I am not a gardener so I do not know when they should be ready to be delivered.

I ordered some wild garlic bulbs end of May 2021 and have still not received them. Not being a gardener I was unsure of when I should get them, so I emailed Garden Supply Direct 3 times to ask and received nothing from them! The money was taken as soon as the order was placed even though it claims they do not take money until despatch of items and I am still none the wiser. No communication on their part and no phone number to ring, just an email, which seems useless or an address to write to them. I highly suggest this company goes on a course to improve customer service skills as at the minute it is none existent.

MAY 2021
SELECTED THIS COMPANY THOUGH GOOGLE. THIS COMPANY WAS DISOLVED MARCH 2020 AND STILL ADVERTISES ON GOOGLE - I TRIED TO CONTACT THEM RE MY ORDER DATED 1 MAY 2021 ON A NUMBER OF OCCASSIONS WITH NO SUCCESS THEN CHECKED WITH COMPANIES HOUSE!
CREDIT CARD CO TRYING TO RECOVER PAYMENT BUT I DON'T EXPECT SUCCESS

Still waiting for my order paid for on the 12th March which Garden supply said would be with me the week of the 12th April after my first trust pilot review. Very misleading website, beginning to wonder if this company is a scam.

I have emailed you several times still waiting for my order of Wild Garlic.
Should have been delivered to me in January !!
Can’t understand why you can’t reply to inquiries !
I buy goods in good faith with £3.99 carriage !
And this is how you treat you customers , at this rate you won’t have many left.
Please deliver my good thank you.

IT has taken you all this time to give me an answer and i had to go to a review site to get an answer from you very very poor.!!
why was my order cancelled?because I did not cancel it, why did you not contact me?
I would have not purchased the other item if i had known I did not want to pay carriage of £3.99 for such a small item.
This really is unacceptable.

Good Morning, thank you for the offer of free carriage,
I would like to except and would like to order 10 bulbs of wild Garlic , unfortunately I have emailed you and got no reply again , there is obviously a problem with your internet ?
Could you please email me so we can get the order under way it is urgent .....thanking you Sue cousins

As with the previous reviewer. Have chased TWICE for a delivery date for my snowdrops in the green but no response and they have no contact telephone! They have rapidly taken the money however! If they do not arrive we shall proceed with a legal money claim on them. DO NOT USE UNDER ANY CIRCUMSTANCES

I have emailed several times to establish the status of my order for Snowdrops "in the green" and wild garlic

I have heard nothing and now the Snowdrops are dying off and will not be "in the green" so I would like to cancel my order and get a refund.
But how do I do this?
This is not a professional garden supply company so I would advise people not to use them.

My whole order is marked as dispatched and the payment has been taken however I have only received one item through the post Nemeslug slug killer. I am still waiting for all the plants, some in the green but not all. I have emailed twice and had no response. No telephone number and the contact arrangement provided does not work. I am very disappointed and so far, out of pocket. My next step will be to contact my credit card company.

I have already sent you two emails with those details. May I suggest you give me an email address to which you will respond. I have also given you (through Trustpilot) extra contact details for me but you haven't got in touch...so I am still waiting to find out why the money has been taken and why my order is marked as dispatched when the plants are still in the ground. Please respond.

Ordered snowdrop bulbs in May - never received and no response to any emails, until a PayPal dispute was raised and then it was a ‘why are you raising a dispute?’. Still no bulbs. My advice would be to buy elsewhere.

MAJORITY OF BULBS ARRIVED SPROUTED & SLIGHTLY SOFT.

& NOT HAPPY WITH AGAPATHUS ROOTS,ONLY 1 OUT OF 5 I THINK WILL ACTUALLY BLOOM NEXT YEAR.
REQUESTED REFUND VIA THERE SALES EMAIL.
AFTER CONTACTING THIS COMPANY & RETURNING THE GOODS TO THEM, THEY ARE NOW PROCESSING A REFUND FOR ME.

I ordered 500 snow drop bulbs as well as 500 bluebell bulbs in late October.Whilst I have received the bluebell bulbs I have not received any snow drop bulbs despite 4 e mails sent ( there are no phone contact details).No response received to anything and my last e mail said I would refer to trading standards. They were very quick to take my money when I ordered.Terrible service