These people steal your money if you…
These people steal your money if you cancel a product, I ordered a product worth 600, due to some reason I cancelled it and they deducted 180 Rupees in the name of delivery fee and additional 50 Rupees for the gift wrapping charge, I agree with the gift wrapping charge but 180 Rupees for Delhi NCR delivery fee is clearly a scam. Also they have not refunded my money after 15 days of cancellation; the courier company is showing that the product has been returned back to the company as well.
Réponse : Geekmonkey
@Atul Shukla
Your order number : GM29351 placed on 11th January on our website. You have refused to accept the parcel on 14th of January which according to you was late. Below is the mail which we have sent on 15th Jan. We have clearly mentioned the policy to you as you have cancelled it when it reached your door. These charges are clearly mentioned on return and refund policy page.
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Dear Atul,
This email addresses the recent delivery attempt of your order placed on January 11th. We understand that you have refused to receive the package on the 14th.
Delivery Options:
Refusal: If you no longer require the product, you can refuse the package upon the next delivery attempt. Please note that a return shipping fee of Rs. 180 will be deducted from your refund, and gift wrap charges are non-refundable.
Reschedule Delivery: If you would like to reschedule delivery, please let us know, and we will instruct DTDC to make another attempt.
Important Notes:
Due to the nature of our products, once an order is shipped, we are unable to cancel it.
Your order was delivered(attempted) promptly within 3 business days of your purchase, as per our standard delivery timeframe.
For expedited delivery options (such as critical or next-day delivery) you didn't contact us.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
The Geekmonkey Team
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We have received mail from your side on 16th Jan
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I advise you to cancel my order and refund the balance if you want to charge 180 rupees go ahead.
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You can track your order directly from DTDC website: 7X100615820
It is not delivered to us yet. Once it is delivered we will initiate the refund.
Regards,
Team Geekmonkey