A timed safe is not a common product to find. There are cheap plastic things or very expensive and difficult safes. Genie Hand Timed Safe was affordable, sturdy and works flawlessly. When I lost my... Voir plus
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Lisez les avis des autres
The company is truly striving to provide a great experience, through its both products and customer service. I previously got a small size of the Time Lock Countdown Safe, the older version,... Voir plus
The Genie Hand Safes are very well built and offer several models to choose from at various price points to fit your needs. The safe arrived on time. The number one thing you notice first is that the... Voir plus
Great tool in helping me "lock things out" that are influencing my life. Strong sturdy construction. I wasn't sure about one aspect of the operation and Dan in customer support was very quick and resp... Voir plus
À propos de l'entreprise
- Magasin de coffres-forts
- Fournisseur d'accessoires de meubles
- Fournisseur d'équipements de sécurité
- Magasin d'équipement de sécurité
- Fournisseur de systèmes de sécurité
À propos de Genie Hand
Écrit par l'entreprise
Safes for Every Need!
Take back control with our professional Time Lock Safes
Since 2012, we have specialized in the production of high-quality time-lock security solutions. Our safes are designed to help with habit control, addiction management, and enhanced business security.
Our Specialized Collection
Warranty & Support
2-year warranty
All safes are covered by statutory consumer warranty in accordance with applicable regulations.
In case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Free repair or replacementIn case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Clear warranty coverage
✔ Dedicated after-sales support
✔ Transparent consumer protection
Coordonnées de contact
Largo Giacinto Menotti Serrati 3, 58100, Grosseto, Italie
- info@geniehand.com
- www.geniehand.com
4,8
Excellent
163 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and product!
16 juillet 2020
Avis spontané
Shipping because of Covid 19 crisis slowed down
Our product was stuck in Belgium for 10 days through no fault of the company! We received it yesterday and are very happy with the product, company communication through email is awesome! Linda
8 juillet 2020
Avis spontané
Great Pre-Sales Customer Service!
I had many, many questions prior to my purchase. They answered all of my emails promptly and thoroughly plus with respect and courtesy. I have not yet had a chance to unbox and use my safe but if the quality of their product is anything like the quality of their pre-sales customer service, I will certainly be a very, very happy customer.
At this point, I would highly recommend them.
22 juin 2020
Avis spontané
Fast delivery
15 juin 2020
Avis spontané
Went beyond the call of duty
22 mai 2020
Avis spontané
This safe has been a life-changer
This safe has been a life-changer. Dispatched promptly and received promptly. Couldn't be happier with it.
2 mai 2020
Avis spontané
So happy about my safe
So happy about my safe, well built and easy to use.
Support very friendly and always available to help!
19 avril 2020
Avis spontané
Really great product and service!!
Really great product, really great service!
Definetly recommend!
31 mars 2020
Avis spontané
Worked exactly as I imagined.
Helps me to control my mobile phone addiction and allows me to stay at the library for long hours.
24 mars 2020
Avis spontané
No reply from company after receiving…
No reply from company after receiving the product and not being satisfied requesting for a return. Bad product! Do not buy.
17 mars 2020
Avis spontané
Réponse de Genie Hand
Dear David,
We apologize for the inconvenience.
Please contact us at info@geniehand.com and we will help with your refund.
Follow up: We checked our email records, and we answered one day after your request.
We also asked you to contact us at our email so that we can help you with the refund, but we didn't receive any message from you.
We are available at any time you would like to contact us if you are not satisfied with our product.
Best
Genie Hand
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