Georges Cameras Avis 

Do not buy from this vendor… I have just spoken to customer service about my order, which I paid ‘express shipping’ for. There is nothing express about it. It’s meant to be 1-4 days, so given I placed the order one week ago, it should have arrived. However, I’ve spoken to customer service and they have informed me that although the product is in stock, it hasn’t been transferred to the warehouse, which means it won’t get shipped until Monday. I’ve informed them that I leave the country on Wednesday but no consideration has been made and now I face the possibility of my lens arriving when I’m outside the country, with no means or returning it.

Absolute joke of a service.

I initially contacted them inquiry about a particular BenQ monitor, most companies out of stock.
Georges said low stock and to contact them.
Last Saturday I phoned and was told due in couple weeks from supplier. So I thought I'd stupidly pay but was told couldn't take payment.luckily misplaced my bank card.
Yesterday I phoned after work. Yayyyy they had one. Couldn't take payment over the phone but would send invoice and link. This made me nervous.
They emailed the invoice straight away but I noticed incorrect BenQ model, so I tried phoning but wouldn't pick up.
Emailed them back but guess what ? No response!
Managed to order elsewhere.

AVOID AT ALL COSTS! I placed an order a month ago with 'Express Shipping'. 17 days later they sent me one third of my order. ZERO customer support. No reply to emails. (I've sent 3 emails to support over 3 weeks) No phone support. (I tried over 10 times, no answer) No reply on Live Chat. (I've been waiting over 1 hour, queue position hasn't changed).

ITEMS THAT ARE LISTED AS 'IN STOCK' ARE NOT!

The items I'm yet to receive are still listed on their website as 'in stock' with both 'Express' and 'Same Day' shipping available.

DO NOT ORDER. They will take your money and then ignore you.

I WISH I'D CHECKED TRUSTPILOT BEFORE ORDERING.

Sounds like many others have fallen for the same scam.

Do yourself and favour and AVOID AT ALL COSTS!

DO NOT BUY.
They displayed an item as in stock. When it was never sent I was told it was '...heavily backordered...it will be at least 3-5 months away'. Now they are refusing to refund the $3,000 to my bank account. Considering the item was heavily backordered I believe this was a malicious business practice to trap new customers. Very unethical, huge headache and waste of time.

Ordered a lens ($1800) on 13th December. Made an initial inquiry about delivery and told "before Christmas". Nothing arrived. Checked again on 31st December and told "been a delay" Lens (allegedly) in store but has to be sent to the wharehouse for dispatch. Told to expect it "some time next week". Informed the sales rep that I had missed the opportunity of using lens over Christmas and I was going away Thursday this week. Response "Oh that's too bad." I mentioned that there was no advice provided at time of ordere there was a delay in dispatch - response - "Oh I don't know why you werent informed."

Have cancelled the order and will be watching for how long it takes to get a refund....most likely longer than the purchase!

I note this is not the first review where customers have not received their goods in a timely manner.

I would not recommend this store to anyone doing online purchase.

Ordered a camera around 3-4 weeks ago (was so excited at the time), turns out it wasn't actually in stock and when I used the live chat option today (30 min wait) I was informed that the wait time could extend up to another 4-6 weeks due to the stockists being closed, but this was only an approximate. The one positive was that when I requested a refund in the chat this was handled very quickly by the representative (Conor).
* NEGATIVES: 1. The live chat (which I used twice since my order was placed) can be up to 30 mins wait for someone to jump on. 2. The phone number for Georges' doesn't even connect when you call it (I tried about 10x on different days with no success). 3. Lack of transparency on the website about approx. wait times for shipping of the order or when it will next be in stock.
* POSITIVES: Refund process was easy.

I purchased items from Georges late November, I didn't receive any follow up emails about delivery process (despite paying extra for 'fast delivery'). Attempted to contact them 3 times via email and call their store. No responses from their team. It's been 6 weeks and still do not have my products. Don't put yourself through the hassle of purchasing from this company. 1 star is polite

千万不要在这家店网购相机或者任何东西，我11月18号下单，当时相机显示in stock状态，19号还把截图分享给朋友。结果等了十天，没有任何信息，没有邮件，没有通知，没有确认，没有收据，钱就这么被划走了，十天以后联系客服，客服说12月才有货，而且会第一个给我发货！我一直傻等到12月21号，再联系客服，客服又说1月15号可能才有货。另一个朋友11月27号先联系了客服，跟客服确认有货以后才下单，。结果下单付款以后，也是进入排队等待至今。。。骗子店铺啊！无耻啊！就是骗你借给他们无息贷款的。想退货他们要收10%的退货费。我已经截图了网站当时显示有货的误导欺诈页面，现在就想知道哪里投诉他们，能够达到类似在TIO 投诉宽带供应商欺诈客户的效果？ 还有没有人管管啦？这个所谓1981年的相机店究竟是个什么鬼东西？！！就这么合理合法的进行诈骗么？

Placed an order over a week ago.. like everyone else on here I have tried contact via every avenue to find out what’s happening with my order. Received random email yesterday saying stock not available until May… I wrote back immediately asking for a refund and now no response… I’ve tried all day calling and messaging to no avail. Would not recommend this company to anyone.

Do not order from these guys online
Do not order from these guys online. Zero customer service, no response on emails, unable to get through on phone ('busy), no live chat, no updates.three weeks later and order still not arrived, cannot get through - nothing.

Date of experience: 19 December 2024

Do not order from these guys online. Zero customer service, no response on emails, unable to get through on phone ('busy), no live chat, no updates. Paid express shipping, over three weeks later and order still not arrived, cannot get through - nothing.

saw a website price and went into the shop as it said it was in stock. It wasn't in stock and the price was $500 more than the online google search under their name. ?
Waited in the shop for about 15 minutes to be served and experienced all this. Pretty shabby and reading the other reports it's obvious they promote out of stock stuff.

Firstly, the website is misleading. The items I ordered were listed as in stock, but this is clearly not the case. Despite my repeated attempts to contact them about my order, I have received no response. Emails have gone unanswered, and the phone number provided on your website does not connect when called.

This lack of communication and failure to provide accurate information about stock availability is unacceptable.

Drop shippers posing as a retail store, took my order, paid a small fortune for express post, then they wanted me to wait 21 days for the product to arrive at there so called Warehouse before they posted it express! Then charged me 10% of the total value for the order to be Cancelled! "Beware" Sharks Lie in this tank! "What a Scam"

I made a purchase through the online store. the item was marked as in stock. and the comfirmation says ships in 3-7days.
but they kept silence forr 3 weeks now, with no update or message, justing holding my money.
I tried to call them every day to find out what is going on, but the phone number is disconnected, unable to get through.

embarrassing wait time for Online sales when their competitors can offer same day to 3 days service...

Order from China... its quicker!!

No communication.... i can't even organize cancellation

They falsely advertised items as "In stock" on their website, when in reality, they didn’t have them. When I reached out to their support team, I was misled with promises that my order would be ready for pickup "tomorrow." This turned into a frustrating two-week ordeal, during which I had to chase them multiple times.
They ignored my emails entirely, and when I contacted them via online chat, every operator gave me conflicting reasons for the delay. Finally, one operator admitted they didn’t have one of the items in stock. Despite this, the item remained falsely listed as "In stock" on their website, and no corrections were made after I pointed to that.
The lack of transparency and accountability strongly suggests deliberate false advertising. It’s unacceptable to mislead customers and then fail to provide honest communication or timely resolutions.
I do content creation professionally, spend significant amounts on gear every year, and I expected better service from a store with their reputation. I won't be shopping here again and would never recommend them to anyone.

Constant disappointment. I should know by now. They will take your money, and then inform you week/s later that they don't have the item/s. Even after you check stock and message them. They will then proceed to update you with delays for a plethora of reasons, and you will spend your precious time following up your own order. I am currently trying to get them to simply ship a battery that was in stock on November 5. It is December 5 now. They have now told me that they will try and get it shipping in the next week. I spoke to them on November 14 and they said they would ship the next day. I waited 2 months for my previous order with constant 'promises' and delays.

Thank you Alec for helping me trouble shoot a camera exposure compensation problem via a dodgy phone connection today. You were very helpful and I am very grateful that you worked through the problem in a very patient and professional way. In appreciation, Janelle, Kiama region NSW.

Purchased a Drone. Took over a month to send it. Terrible communication. By the time i received the drone it was $80 cheaper on their website. Not Happy. Would not recommend dealing with these people. They constantly pass blame to supplier or to their warehouse