GigGear Avis 

Very friendly, efficient and professional staff.
No problems with the ordering online although I did speak to them first, and my need for specifics as to deliveries and times were easily accommodated.
Comms throughout were excellent and the guitar - Shergold Telstar - was delivered on time with great tracking via UPS. It was well packed, in tune, and set up just right
Great service, good competitive prices, excellent gear.
A confirmed cure for GAS.

What a great service! Wanted to get my daughter her first guitar but know nothing about them! Rob gave very good advice and boom I’ve made my purchase leaving the store feeling extremely well looked after! Warren

I couldn't be happier with my purchase; the musical instrument was precisely what I expected based on the website's descriptions and images, reflecting the store's commitment to delivering products as advertised.

If you're in search of a piano that combines beauty, quality, and performance, look no further than this store. The pianos they offer are a testament to fine craftsmanship and exceptional attention to detail. I'm thrilled with the piano I purchased here, and it has truly elevated my musical journey.

Great experience with my first time of buying a guitar from GigGear. Russell was very helpful with the purchase, and kept me well informed during the whole process. My guitar arrived on time, very well packaged and the set-up is tremendous. I absolutely love it! I would not hesitate to use GigGear again in the future - highly recommended!

I had to write a review about this place.
I rang them initially about a Sigma guitar that I was interested in. Right from the outset they were great. Courteous and professional. I instantly felt I could trust them. The price was also the best on the internet for the Sigma DTC-28HE I ordered.
They promised to check out the set up etc before sending out.
Well it came and wow. Its exceeded my expectations. It plays, smells and sound like a Martin.
Thanks Rob who was my point of contact and GigGear for providing an excellent service. Will definitely use you guys again.
Ian - Wigan

Giggear has taken care of my every need for 21 years now. Well stocked, great prices and the guys always go the extra mile and then some.
I also wouldn’t dream of going on tour without having my guitars set up by Barrie first! It’s a must!

Giggear has been my go to shop for anything guitars for years now. The people in there have always been so approachable and down to earth, but most importantly have always given me excellent advice, not to mention to range of stuff they have there. This is the place to go if you play an instrument and live in the area

Bought a 2nd hand Strat from GigGear. Couple of minor issues with the setup (to be expected). Not only did they have it set up by their guitar tech and ready to collect within 24 hours, they also managed to swap out a set of pups in my semi-hollow in that time which saved me a trip. Amazing.

On top of this, I found the same guitar 2nd hand in another store and the (very helpful and friendly) manager Rob agreed to retrospectively price match. Above and beyond expectations, top customer service. Will definitely be visiting again. Thanks to the staff with special thanks to Rob!

Incorrectly lists products as 'in stock' when they are not. Ordered on two separate occasions with Gig Gear now and both times shortly after placing an order I get an email stating the guitar is not actually in stock and will be coming from Fender's warehouse instead in a couple of weeks.

Not hard to implement/use an automatic stock system - please implement this as advertiisng a product as 'in stock' when it isn't doesn't look great.

Charlie took the time (and patience) to answer at least 21 questions from a novice about guitars and helped me pick out an electric guitar and the appropriate gear to go with it; all without pushing the beginner budget. Simon also contacted me as soon as my order came in and was polite and friendly on collection.

I look forward to returning for future products & support.

A big thank you to Charlie from Gig Gear. Charlie came upstairs with me showed me the Yamaha guitar I requested in the shop in Harlow. He stayed with me while I had a play on the guitar. He answered a lot of questions about a variety of things I asked. He then helped me to find the right case for the guitar and a strap. I chose Gig Gear because of their massive selection on guitars and because I wanted a second Yamaha guitar. It was nice coming into a friendly shop with the guys seeming friendly and upbeat. We will be back again. I am so pleased with my purchases and the helpfulness of Charlie. Mrs M Price

Ordered two items on Monday evening. One was in stock, the other wasn't, so they phoned me, explained the situation and offered some solutions, which was to the satisfaction of both parties. The items arrived today (Friday) as described and in good time. Some larger corporations could learn a thing or two regarding customer service from this online retailer. Deffo 5 stars

Terrible attitude in store.

Yeah they were full of Christmas spirit when I asked to purchase an empty box so I could post a guitar for my nephews Christmas present. Apparently they need them all now its Christmas 😂 yeah because loads of people want to walk out of the shop with a massive shipping box when they buy a guitar in store🤔 They make you laugh, they want us to support their store (even though they are more expensive than most online sellers) as I always do with strings etc, 4 new guitars this year alone (None with their shipping boxes I might add) and they couldn't even help me out. 😔 Well that's one customer they have lost. Christmas Grinches 🎄

Nothing vicious about it and I wasn't singling out any particular employee just the fact that all your guitars come in boxes so if they need shipping you would use those. A box from a guitar sold in store is all I asked for and was willing to purchase but there was absolutely no help and I think that is very poor considering how much support that not just I have given you during these "difficult" times that we have ALL endured but also your local community gives you. It would be nice of you to give something back. I find your reply as flippant and as nonchalant as it was in store. Nothing vicious, just a heads up to everyone which is what this site is for.

My guitar was competively priced and delivered promptly.Would use again.

Absolutely brilliant service and fabulous service. So pleased with my guitar and next day delivery. Thank you

We bought a violin and have been back several times for tuning/advice. On every occassion we have found staff have been helpful, polite and informative. Can't fault them at all

Mike

“Bought a Violin for my 7 year old daughters birthday, with the advice of the sales guy on size and make we bought a 3/4, unfortunately it proved to be too big for my daughter as advised by her teacher, the teacher said she needs a 1/2 size and that the advise from the sales guy was incorrect. The owner offered 1/3 of the price we paid in it’s original condition, we did did not accept. I took the violin to Derosa Music Bishops Stortford who was more than happy to trade with the correct size and no money changing hands, the same make and in better condition than the one we purchased from the rip-off merchant at GigGear. I would definitely advise shopping around as this guy is a rip-off. This is the mentality of a business man who is willing to rip-off an 7 year old’s birthday gift! Beware..

Great products, great service, and fast delivery. I'm very impressed!

I visited Giggear on 15th May 2021 to look for a new left-handed electric guitar and was recommended a second-hand Ibanez. Rob West and his colleague Alex are very polite and friendly and are very happy to answer questions and talk you through the setup of the guitar. I received high-quality service and an excellent and reasonably priced guitar. Very pleasant experience and would definitely be returning.