Gioia Wall Art Avis 

They do not issue refunds only store credit with paid return parcel by the customer. I dont think this is fair for an online artwork company.

Had to contact customer support prior to my art work arriving and they were fantastic!!!!! Quick to reply and extremely efficient - even let me change the frame

Artwork arrived - not as 3D as in the advertisement but beautiful all the same

I will be buying another piece and can thoroughly recommend

Ive purchased 4 pictures from Gioia and they've all been outstanding. Quality and workmanship are excellent and the prices are good. Every picture I have received has been shipped carefully and on time.

Absolutely thrilled with my canvas print! The quality was exceptional, delivery was quick, and the customer service was truly outstanding. When I needed assistance with a repair, Rhea responded promptly and went above and beyond to help. It’s rare to find such amazing customer care these days! I’ll definitely be recommending them to family and friends and purchasing all my future art pieces from them.

Ordered a custom painting by requesting an existing painting that was in square shape to become a portrait orientation. Sent like 5 emails confirming that. Painting arrived in landscape with the gold box frame blackened from many anreas and peeling! and that too AFTER SOOO LONG! not the first time I ordered and also their 2 weeks delivery time is not true. Minimum 3 weeks. Also they refused to refund and offered store credit and when I refused they stopped responding!
Update: they reached out after few weeks and offered the full refund. So I went with the refund so I have added back some stars. This is not my first review as the one before was a 5- star review.

My wall art arrived today, it is absolutely lovely. Been wanting this for a while and it has not disappointed. Service was great; fast and arrived safely. Shall order again. Thanks Gioia

Great customer service. Quick responses. Awesome print and frame quality. Highly recommend.

The artwork was beautiful and exactly as shown on the website. There was an issue with some damage at the back of the frame. I got in touch and advised Gioia. Rhea was fabulous and organised a replacement at no cost to me. It arrived and I couldn’t be happier. Beautiful artwork and great customer service.

Print was not as good as photo on site. "Canvas" is some kind of synthetic fabric. Paint strokes are not well defined and blurry in parts. Not value for money and disappointing

I am pretty unhappy with this company and won't be using them again. I order a print - a decent purchase of around $600. I paid for shipping. I paid an additional $90 to get the product here on time - and yes they lived up to this part. However part of running a company is paying for and selecting reputable companies to deliver - especially when you are charging for shipping and also charging for express services. Not only did I leave clear instructions on where my suite was, I took a day off to ensure that I would be there when it arrived. Not only did they not actually come ( although they claimed to have come and couldn't make delivery ), other deliveries arrived to me that day ; but they did not leave any form of a calling card . I had to track the package myself , be advised they had attempted delivery and to call customer care. They of course did not leave a number so had to hunt this down also. When I tried to contact Gioia there was no number at all to call. I have requested there number several times via email and this request has been ignored. They did follow up with the courier but basically the message was Sorry... but nor our problem , blame the courier blah blah... Still have not received my print. Still have not received a number to call. Launch event tomorrow... Still not print.... Customer service is end to end ..... stop using economy couriers and pay for decent and reliable couriers please Gioia. Also stop charging people for express delivery when you choose courier as unreliable as the local paper boy

Dealing with Gioia has been a nightmare. I still haven’t received the order 4 week after it was placed and now I can’t get any inoation about when it will be delivered because they use an overseas call centre in the Phillipines who are hopeless and just read standard lines from a manual rather than address individual issues with orders! You can’t get in contact with anyone in australia and they tell up the courier company they use can’t provide any information about delivery either! If this is just the delivery process imagine what the quality of this companies prints must be because it’s been like dealing with a back yard operator so far! Who takes 4 weeks to even send an order let alone can’t assist with information! Never shopping with this business again!

Hi Connie,

Thank you for taking the time to respond. I appreciate your acknowledgement that aspects of my experience fell below the standard you aim to provide, and I’m pleased to hear you’ve used my feedback to improve your team’s processes.

That said, I think your response, in many ways, reinforces my original concern. It focuses largely on explaining what happened from the company’s perspective and how my experience has benefited your internal processes, but it doesn’t really address the impact on me as the customer.

As a result of the uncertainty throughout the process, I lost confidence that the artwork would be available in time and had to purchase an entirely different gift for my mother’s 70th birthday. While you’ve acknowledged that your team handled the situation incorrectly, I was surprised that your response stopped there. There has been no attempt to acknowledge the inconvenience in a tangible way or restore my confidence as a customer.

I was also surprised that there was no attempt to contact me directly to discuss the matter. Given that you had my contact details and accepted that your team had made mistakes, a personal conversation would have demonstrated a genuine commitment to understanding my experience and working towards a resolution. Responding only publicly further reinforces my impression that the focus has been on explaining the situation rather than on the customer affected by it.

For me, good customer service isn’t just about acknowledging mistakes—it’s about taking meaningful steps to make things right when those mistakes have had real consequences.

I appreciate your apology and I’m genuinely pleased that you’ve improved your processes. However, I remain disappointed that, despite accepting that my experience fell below your expected standard, your response has offered no meaningful resolution for the customer who experienced it.

I hope you’ll reconsider your response, as I think this is an opportunity to demonstrate that customer experience extends beyond an apology and internal process improvements. I remain incredibly disappointed with the experience and the lack of resolution to date.

Regards,
Nicholas Ryan

I rarely leave negative reviews, but I feel it's important to share my experience as I did my research before purchasing.

The Quality Issues:
Unfortunately, I have now received items with visible finish defects across two different artworks from this company. While replacements have been offered, the visible quality and finish are not what a reasonable consumer would expect at this price point.

The Customer Service:
I have been extremely disappointed with how my concerns were handled. During a phone call, I was repeatedly referred to the company's terms and conditions and told that the artwork was not considered faulty because the artwork can still be hung and the defects did not affect its use. My concern was never whether the artwork could physically hang on a wall, but rather its aesthetic quality. Furthermore, when I asked to speak with a manager, I was not given the opportunity.

Final Thoughts:
I appreciate that the company has offered replacements, and I genuinely hope the new pieces resolve the issues. However, the communication throughout this process has left me feeling dismissed and has significantly reduced my confidence in this business. I hope sharing this helps other customers make an informed decision.

My artwork unfortunately arrived damaged in transit. One email directly to Gioia and an offer of a replacement was immediately offered, which was unexpected but greatly appreciated. My replacement has arrived and I absolutely love it. It has enhanced and completed my living space so perfectly. How refreshing it has been to deal with a genuinely helpful company.

I am absolutely in love with my beautiful artwork from Gioia Wall Art!!! The piece is even more stunning in person & has completely transformed my space. The quality is exceptional, the colours are beautiful & it brings me so much joy every time I look at it.

The customer service has also been wonderful, so warm, helpful & accommodating. I honestly couldn’t be happier with my purchase. My only regret is not ordering the larger size because I love it that much!!!

Thank you so much to the Gioia Wall Art team for creating such beautiful pieces & for such a lovely customer experience. I will absolutely be purchasing from you again & highly recommend you to anyone looking for something special for their home. 😊👍🏼💕

Very disappointing quality. The customer service experience made things even worse. I requested a refund as I had no communication 7 days after ordering, was told I could get a refund and then within two hours the artwork was conveniently sent anyway. I was then told not to accept the delivery for the item to be returned to warehouse, on the same day it was due to be delivered. And then I was told I could only receive store credit because I had “accepted” the delivery — despite the fact that I wasn’t even home when it was delivered or had any time to make arrangements for someone to decline the package…

The communication throughout the refund process felt incredibly difficult, dismissive and manipulative. Rather than genuinely addressing my concerns, I felt as though every possible reason was being used to avoid providing a refund.

Based on my experience, I would not purchase from Gioia Wall Art again. If you are expecting artwork with the textured, painted appearance shown online, I would strongly recommend checking exactly what you are receiving before ordering.

Beautiful art work, excellent quality, lots to choose from
Once ordered was kept informed of progress with an expected date of delivery the the timing was excellent
Good value for money as well as looking exactly like the product shown
At delivery found my art work to be very well protected for delivery and in brilliant condition

Thank you Rhea for your follow up and communication regarding my query about the delay in receiving our ordered prints. Having now received our prints, we are very pleased with the quality of the prints which met our expectations.
Your help and excellent customer service was appreciated.

I absolutely love this artwork! The colour scheme is gorgeous and ties in perfectly with my decor. It has completely transformed the entry of my home and makes such a beautiful first impression. It’s definitely a wow factor the moment you walk in. Every time I come home, it feels more welcoming and put together. Couldn’t be happier with it!

Best company for prints. Excellent quality and incredible service.