First week in apartment and hot water tank not working. Overheard a neighbour saying that she was expecting an engineer to visit next day. I rang Gledhill at 16.40. A very pleasant young woman took th... Voir plus
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Lisez les avis des autres
I have a Stainlesslite unvented cylinder, which works excellently. I had a problem, which Gledhill Response (Liam) sorted out immediately and I do mean immediately! If all companies had this kind o... Voir plus
The Engineer (cannot remember the name) who arrived early to sort my parents problem out, rang me to say he had arrived. He waited until I got there and very efficiently set to work to repair the the... Voir plus
L'entreprise a répondu
Extremely prompt and helpful service after a leak developed on our Boilermate system. Could not have been faster or more helpful
À propos de l'entreprise
- Fabricant
- Marché de matériaux de construction
- Fournisseur de matériaux de construction
- Ingénieur
- Fournisseur d'équipements de chauffage
- Plombier
Écrit par l'entreprise
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Coordonnées de contact
Squires Gate Lane, FY4 3RL, Blackpool, Royaume-Uni
- 0800 0427 427
- enquiries@gledhill.net
- www.gledhill.net
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
When is a warranty not a warranty?
Our water cylinder was 3 years old when it failed. It had a 5 year warranty. After several months they finally collected the cylinder (I had to pay to have it disconnected) for it to be assessed by their technical department. I then spent several more months chasing them for the report which finally arrived claiming that there was not a manufacturing fault with the cylinder and that they did not know what had caused it to leak but that they were not prepared to replace it under the warranty. Nearly 1 year later we are still without hot water and I will be taking them to small claims court. Do not purchase anything that is manufactured by Gledhill. You have been warned.
10 novembre 2025
Avis spontané
Réponse de Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
Absolutely appalling company
Absolutely appalling company. Our boiler broke down three times in the middle of winter, leaving us without heating and hot water. Because of their failures, we were forced to pay a £900 bill last year, which is completely unacceptable. When you try to get in touch with this company, the experience is awful. You wait an extremely long time just to speak to someone, and even when you do, nothing gets resolved. They do not do what they are supposed to do. Our landlord has been incredibly helpful, paying £400 per month for a maintenance contract specifically so that any issues can be fixed immediately. Despite this, both us tenants and landlord are left struggling, while this company does nothing to help. Their process is endlessly long: you call, they send an engineer a week later if you’re lucky, who only comes to “check.” Then they order a part, and only after that do they send another engineer. A month goes by with no heating and no hot water. This has happened repeatedly. At this point, it genuinely feels easier to get through winter without heaters than deal with this company again. The service is inefficient, frustrating, and completely unreliable.
Do not use this company. We strongly advise anyone considering them to look elsewhere.
10 décembre 2025
Avis spontané
Réponse de Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
Excellent company
Excellent company, product and service. I had a Pulsacoil for the past 25 years and replaced it recently with a new model. I have always had the service contract with Gledhill and since a couple of years I also have the complete care package. Always been supported very well. trust and peace of mind. To me it’s very good value for money.
29 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good experience throughout
Good experience throughout, from phone call through to completion of repair.
30 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Spoke with Will in the office on Friday…
Spoke with Will in the office on Friday on the phone. Very helpful and lovely young man. left me feeling assured and confident my issue would be resolved. What I like most about Gledhill is how quickly my issues are resolved and how calm they are when I talk to them,
6 février 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good service.
23 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
not recommended
I'm really dissapointed with the service.
The technician are always friendly BUT it always takes days to get an appointment and they are very unreliable at keeping appointments!
now a month without proper hot water despite several parts exchanged. last visit left me without hot water at all!
update: received a call from customer service on Sunday, apologizesed repeatedly and promised to be the first client on Monday.
As of now, one and a half hours have elapsed, and no one has shown up!
5 février 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
An update on my earlier review
An update on my earlier review. I have now received a phone call to try to arrange an appointment. I explained the situation and the lady apologised profusely and said that it would have been possible to expedite an earlier appointment. As we are now going on holiday this won't be possible but, at least she contacted me and was apologetic.
5 février 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent work
Very easy to arrange the engineer arrived promptly on the date designated. He respected my property and carried out the work as requested. Excellent service all around
21 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Boiler
I had a boiler fitted by Gledhill almost 10 years ago. They have serviced it annually and on the one occasion I’ve had to call them was recently to replace a thermostat. I called them and they made an appointment for an engineer to attend the following day,
A very pleasant chap arrived and had the job done in half an hour. I would highly recommend this company.
28 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
As always staff from the call centre…
As always staff from the call centre who took my call to the engineer who arrived to fix the boiler were professional and polite. Would recommend Gledhill 100%
29 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Efficient company
Appointment made to service water boiler. Employee arrived on time, was polite and efficient, explaining what he was doing
30 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent service
Excellent service, professional done, very courteous, booking very easy and on time. Someone at the end of the phone 👍
21 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Quality and Prompt Order Updatse
Service Agent Paul Was a Star - one of our clients had delviery queries and Paul went above and beyond to update us at every step, i even recieved the latest tracking information from him well out of conventional business hours, definitely felt above and beyond what i'd have expected chasing a delivery. Great Stuff!
5 février 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Heating repair
Arrived on time and quickly sourced the problem and fixed it immediately. Excellent highly recommend
30 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Engineer that attended our property was…
Engineer that attended our property was very polite professional and very knowledgeable. Well done gledhill.
26 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Huge thanks to the engineer for the professional service
Huge thanks to the engineer for quickly diagnosing and fixing the heat cylinder. Very knowledgeable, efficient, and professional throughout. Excellent service.
19 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
The plumber came on time
The plumber came on time. Sorted out the problem straight away. Very pleasant and helpful. And answered all my questions. The customer service was very helpful. Will recommend GLEDHILL Heating to all my friends.. Thank you...
21 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
What a joke
What a joke, I was let down with delivery, the First Lady couldn’t use post code & wanted 9 digit number to find order.
The second call lady said nine digit number not helping & wanted 6 digit number!
Final straw was on the 3 call the lady wanted post code!
What a total joke.
28 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
Annual Health Check by Gledhill Response
Gledhill offices had notified me when the annual boiler health check would be carried out.
The engineer, MS(initials) arrived well within the time indicated.
At the end of the check the engineer carefully explained the results of the check, all was well. I was pleased with his approach and how he explained th findings.
6 janvier 2026
Avis spontané
Réponse de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
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