Played a couple of weeks, won some fair amounts, however played tonight and it all went downhill. The usual pay-outs failed to materialize, So I decided to quit. You keep playing hoping for the same... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Really very helpful customer support. Special mention to Teresa who helped me when I got confused over wagering requirements. She saved me from losing over £200! Eternally grateful to her. Oh, grea... Voir plus
L'entreprise a répondu
I’ve been a customer for a few years but stopped playing due to the length of time for withdrawal, I played today withdrew £100 super speedy , money received in minutes and no problem registering a ne... Voir plus
L'entreprise a répondu
I am still awaiting response regarding id verification from Friday and was told 1-3 working days but have now been told to keep waiting. Honestly this company is doing everything possible to not pay o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Glossy Bingo
Écrit par l'entreprise
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Coordonnées de contact
Royaume-Uni
- support@glossybingo.com
- www.glossybingo.com
3,9
Bien
775 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really polite and helpful customer…
Really polite and helpful customer service.. great choice of games and bonuses.. I would highly recommend Glossy bingo..
18 janvier 2024
Avis spontané
Réponse de Glossy Bingo
Hi Sammi,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Patrick was very helpful and answer my…
Patrick was very helpful and answer my questions
12 janvier 2024
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Joanne!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Amanda was prompt and super helpful.
6 janvier 2024
Avis spontané
Réponse de Glossy Bingo
Hi Trigno,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Amanda.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Withholding my winnings
While having a cheeky play on here I have won a big amount of £2800 they asked for documents I had sent my passport and other bits to them but due to me living with parents they are withholding my money that I have won as I can’t provide them with a gas or electricity bill but when you have explained that everything if in your parents name it’s not acceptable
Each email is different so it’s not that you talk with 1 person they all ask for a different document
I will keep everyone updated intill I have my winning that I won on the 20th December remember they ban you aswell intill you sent in your payslips when I sent in one for a document but it was not acceptable
20 décembre 2023
Avis spontané
Réponse de Glossy Bingo
HI Kelly,
Thank you for bringing your concerns to our attention, and first and foremost, congratulations on your substantial win. We sincerely apologize for the inconvenience and frustration you've experienced during the verification process.
Your feedback is crucial to us, and we want to assure you that we are taking immediate steps to investigate and address the issues you've raised. It's disheartening to hear about the challenges you faced in providing the required documentation, especially when residing with your parents.
We understand the importance of clear and consistent communication during this process, and we apologize for any confusion caused by differing responses in our emails. Rest assured, we are actively working to improve our procedures to avoid such inconsistencies in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your patience. We will be reaching out to you directly to ensure that your concerns are fully addressed and to expedite the resolution of your withdrawal.
Thank you for your understanding, and we are committed to ensuring a positive outcome.
Best regards,
Glossy Bingo team
Réponse de Glossy Bingo
Hi George,
Thank you for taking the time to share your feedback with us, and we are happy to see that your experience with Glossy Bingo was positive.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Glossy Bingo.
Best regards,
Glossy Bingo team
Great service
I had a win but hasn't reached account but spoke to Patrick today and he has reassured me it will be in my account for 6pm. Its a really good site easy to use would recommend it
18 décembre 2023
Avis spontané
Réponse de Glossy Bingo
Hi Tracy,
Thank you for sharing your positive experience with us! We're delighted to hear that you find our site easy to use and appreciate your recommendation.
We're glad that Patrick was able to assist you and provide reassurance regarding your recent win. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to enjoy your time with us.
Thank you for choosing Glossy Bingo. We appreciate your support!
Best regards,
Glossy Bingo team
Ok…good Iam happy
16 décembre 2023
Avis spontané
Réponse de Glossy Bingo
Hi Bhaskar,
Thank you for taking the time to share your feedback with us, and we are happy to see that your experience with Glossy Bingo was positive.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Glossy Bingo.
Best regards,
Glossy Bingo team
Great site
Great site, one of the fastest to contact, quick and easy withdrawal process, Patrick is always so helpful
1 décembre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, J !!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Thresea was very I formative
26 novembre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Neil!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa was so sweet and kind when…
Teresa was so sweet and kind when dealing with me
8 novembre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Say Henry!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Prompt professional service by Teressa…
Prompt professional service by Teressa a good site👍
7 novembre 2023
Avis spontané
Réponse de Glossy Bingo
Hi Gary,
Thank you for your positive review of our site.
We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Love the games on here and thanks Tresa…
Love the games on here and thanks Tresa for helping me
5 novembre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Wayne!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Was confused over the new bonus offer…
Was confused over the new bonus offer and how it worked. Not used these sites before. James was great he explained everything really clearly and efficiently.
1 novembre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Stuart!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
1st class agents 'tonight it was Patrick" no waiting time and the agent was most helpfull.
1st class agents 'tonight
30 octobre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Malky!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Nice app like it
28 octobre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Khan!
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Had a chat with Patrick sorted out a…
Had a chat with Patrick sorted out a small prob excellent job thanks Patrick.
27 octobre 2023
Avis spontané
Réponse de Glossy Bingo
Hi Topnotchpiperdad,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Patrick was great a real help and…
Patrick was great a real help and deserves a very big pay rise 👏
20 octobre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, Janine!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
New email…
Had my email account hacked and did not know how to change it. Went on to live chat and spoke to Savannah who was very helpful and changed my email for me so now just have to register new account and away I go.
20 octobre 2023
Avis spontané
Réponse de Glossy Bingo
Hi Yvonne,
Thank you for your positive review of our site.
We are glad to hear that you found Savannah very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
James via Live chat responded well and…
James via Live chat responded well and answered my inquiries swiftly. Satisfactory service.
20 octobre 2023
Avis spontané
Réponse de Glossy Bingo
Thanks for the great review, LuckyKam!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Réponse de Glossy Bingo
Thanks for the review, Azeb!!
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