Gmmotoringworld Avis 

In my 47 years of driving, I have never had such a traumatic experience buying a car. I found a car that I wanted on Autotrader with this dealer. I turned up to view it and the sales people couldn't have been more enthusiastic. Chatting, joking, friendly. I decided to take the car but had to return the following weekend as the windscreen was cracked and needed replacing. Next weekend I went to collect the car, which was supposed to have been serviced and valeted. While I was paying there were other people there who had just driven away in a car they had bought and brought it straight back as there were problems. They were ushered out, quickly. After I had paid in full I was given one key that was held together with sellotape, the car was still filthy inside, they had just hoovered the footwell, the service book which hadn't been updated since 2021 and no V5C. I started the drive home and after about 15 minutes the coolant low warning light came on. I stopped at a garage and checked the coolant level which was full, l so I thought it might just be the sensor. I got home and parked up. I didn't drive it the following day but the day after I went to go to the shops and after about 5 minutes driving steam started pouring out of the front. I managed to stop and top up the coolant and returned home. I called the dealer and was told, by Adam, to get a mechanic to diagnose the problem and he would 'get it sorted'. I did. It was a leak under the coolant header tank that caused the steam but while he (the mechanic) was there he did a 'sniff test' and found that the head gasket had gone. I informed Adam and, in a nutshell, despite many calls and texts, was ignored for 3 days. I was then told they were going to find a garage local to me to repair the car then I could decide whether to keep it or return it. Another 2 days and nothing. I asked for my money back. I was told 'you need to return the car' I told them, it's not driveable. This to-and-fro exchange continued for another 2-3 days with them seemingly unable to grasp the concept of 'the car is not safe to drive'. Finally, after 16 days and even more phone calls, someone came to collect the car. He said, I'm just going to drive it away from here then we'll get it recovered! Why it couldn't be recovered from my home 2 weeks ago I'll never know. I then got my money back. If you consider buying a car from this dealer take a mechanic with you and don't be bullied. Also make sure what you've been promised is what you get.

I WOULD NOT USE THIS COMPANY!!
RECENTLY PURCHASED A CAR FROM THIS GARAGE. GOT MY GARAGE TO CHECK CAR AS FOUND ISSUES WHEN DRIVING. THEY FOUND MULTIPLE FAULTS WHICH SHOULD HAVE BEEN FOUND WHEN CAR WAS MOT'D AND SERVICED, WHICH WAS SUPPOSED TO HAVE HAPPENED BEFORE I HAD THE CAR.
HAD TO RETURN THIS CAR AS NOT IN A FIT STATE TO BE SOLD. GARAGE OFFERED TO REPAIR THE MULTIPLE FAULTS FOUND, I DECLINED AS MY TRUST HAD GONE, AND DID NOT FEEL HAPPY TO DRIVE CAR AGAIN. HAVE BEEN ADVISED THIS CAR HAS SINCE BEEN PUT BACK FOR SALE ON DEALER WEBSITE. I DO WONDER IF THEY REPAIRED THE FAULTS BEFORE RESELLING?? I HOPE SO, AS I WOULD NOT WANT SOMEONE ELSE TO HAVE ISSUES WITH A CAR WHICH HAS BEEN SOLD
WITHOUT BEING REPAIRED FIRST.

Very poor customer service, I had to constantly chase for answers. Zero empathy from two people of the sales team. In the end they didn’t honor the one month warranty. Buy somewhere else!

Car was purchased on finance stating it had a recent service and full history. No history came with the car, not even a car manual, just a log book. Service had not been completed as air filter was black and oil filter had collapsed and was black so definitely not done recently. 8 days later the engine management light came on, code was read and was dpf filter efficency below threshold. Returned car and they forced a regen and kept suggesting having it mapped out even though it failed its previous mot on emmisions but I did not feel comfortable having it mapped as im sure thisnis illegal. 24 hours later light back on again. Car was returned on the Thursday lunch time and finance company agreed to return it. Was told it would be inspected on the tuesday for the fault but within 12 hours it was listed for sale again claiming it had full history and was £300 pound dearer. Now the finanace company have been sending the invoice for payment to be returned and the garage is stating they havent recieved them. Car is still for sale with them. Upon further research I believe the garage has changed names a few times and is well known to locals and some reviews on Autotrader state the same kind of issues. I'd advise going elsewhere