goodacresresidential.co.uk Avis 

I dealt with Goodacres over a period of seven months as the selling agent in a property purchase that ultimately fell through. Throughout this time, I found communication to be consistently poor, rather than a one-off issue.

The most serious problem concerned my vendor's mortgage position. I was given one understanding of the situation for a significant part of the transaction, only for a different picture to emerge once delays further down the chain became apparent. Goodacres were insistent that the transaction needed to complete by a set date or my vendor would withdraw — a position I understood and worked to accommodate. However, within 24 hours of that deadline passing, I was being encouraged to continue with the purchase, with my vendor's circumstances apparently having changed. This inconsistency left me questioning how reliable the information I'd been given throughout actually was.

My dealings with Goodacres also sadly involved an unsavoury call May 2026, when a member of staff became heated and unprofessional. In my experience, this was symptomatic of a wider pattern of poor communication throughout the process, rather than an isolated incident.

I'd recommend anyone dealing with Goodacres as a selling agent go in with clear expectations, and get key information — particularly around chain status and deadlines — confirmed in writing wherever possible.

Five-star service from Goodacres Kempston! Jack, Lauren, and the team are brilliant at what they do and made our sale feel effortless. If you want a team that is both professional and genuinely kind, look no further. Highly recommended! 🏠✨

One star – Extremely unprofessional and misleading

Goodacres completely mishandled my tenancy application. I paid a £340 holding deposit and provided all requested documentation — including income from three adults and evidence of savings. Despite confirming my move-in date and guiding me through referencing, they waited until the day before move-in to tell me it had failed.

I had already vacated my previous property and shut off utilities, only to be left without a place to live and no solution offered. Communication was poor, key documents were ignored, and I am now at risk of losing my deposit.

This is not how professional letting agents should operate. I’ve filed a complaint with the Property Redress Scheme and would advise others to avoid this company.

Excellent customer service from Jack Birch and the team they looked after me through the whole process with my property, always responding to my emails and calls. They’re all very helpful and excellent team to work with. I. Will definitely recommend goodacres for any property of you’re property needs.

As a landlord I found Goodacres Lettings to have the interests of both myself and any prospective tenants at the forefront of any decisions. Pamela especially kept me in the loop & updated at every stage, her experience assured a very satisfactory outcome. I would certainly recommend their Team for the professional & approachable service.

We had been struggling to sell our home with another local estate agent and we're getting very few viewings.

I asked goodacres to do a valuation and they explained what the issues were with our listing and why we were getting so few viewings. Micheal came and explained what the problems

After switching to goodacres viewings increased 3 fold and after a few weeks we had a proceedable offer.

Charis took over our account and was excellent in handling the process from offer of sale to completion.

If you're looking to sleep a house in Cranfield goodacres are the people to choose. Their rates are incredibly low and they know and understand the market and how to advertise your property.

I wish to thank Ms. Lauren Campion of Goodacres Residential - Kempston for her sincere and professional service. She was highly responsive to our enquiries and kept updating us on the latest developments. I am really appreciative of every step she has taken to follow up on my case and get the process moving efficiently and effectively. I will definitely recommend her to my friends who need top-notch property services.