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Lisez les avis des autres

Noté 1 sur 5 étoiles

I would rate it as 0 if I could. I ordered a hat on April 1, 2025. I still have not received it. They promised it would come - it never did. When I attempted to get a refund through PayPal they re... Voir plus

Noté 5 sur 5 étoiles

I ordered a free sunhat, just pay delivery. But first I emailed Goodyougo as I didn't want to pay any extra shipping fees. They emailed back immediately assuring me of no extra charges. I placed my... Voir plus

Noté 5 sur 5 étoiles

My daughter and I really like the sun protection hat. The pink and grey color is the perfect shade and so pretty. Can’t wait to use them while hiking and on vacation this summer. My original package g... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really impressed, it was one of those companies offering an offer I thought was too good to be true (free hats, just pay postage) so ordered one for me and 2 kids. All 3 free, not just one! They ar... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

220 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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Noté 1 sur 5 étoiles

Potential Scam

Beware - this company has no registration number or address on their website. Also, the charity they claim to donate to is not genuine. They do not respond to emails.

29 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Hi Gina, we reply to emails within 24 to 36 hours. We do frequently donate to charity every 2 to 4 weeks. We also take suggestions from our customers as to which charity our next donation goes to 😀

Noté 4 sur 5 étoiles

Communication

When I had a question they responded very quickly! I received my hat in about two weeks! I love the color, the style and it's not thick!! I hate wearing hats usually but this one is so comfortable!!!

22 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Were glad to hear our customer service team replied quickly and you like wearing our hat! 😀 Thank you Ame ❤️

Noté 5 sur 5 étoiles

I love the hat

I love the hat. Great features and fit. And you can’t beat the price. Delivery was a little slow, but I was in no hurry, so it was fine.

23 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Thank you for your feedback Linda! We're delighted to hear that you love the hat and its features, and that it fits well. Have a great summer! ☀️

Noté 1 sur 5 étoiles

Shocking!

Shocking!!
Just received a "free" hat (£9.99 p+p!!) 5 weeks waiting for it! Mystery package for £7 and it was a pair of sleeves!! Yes!! That's right!!! A pair of white SLEEVES with the word "fashion" printed on them!! Totally raging!! Always come here to check on companies that you don't know!!

31 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

No scam- I received two lovely hats

I now have two hats and love them! My transaction was not a scam. Perhaps it took a little longer to ship than I expected but I was patient.

9 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Thank you for your patience and for sharing your positive experience! We're thrilled to hear that you love both of your hats. Enjoy wearing them, and we appreciate your trust and understanding regarding the shipping time. 😊💕

Noté 5 sur 5 étoiles

I recently bought a wonderful blue hat…

I recently bought a wonderful blue hat and it felt like it was taking forever for the hat to ship out. I emailed Goodyouco and they responded a few days later, shipping my hat within 2-3 days after that. Once the hat arrived, I tried the hat on and it fit perfectly. I love that it's adjustable and it doesn't block your vision. One of my favorite parts about the hat is that it has a small adjustable hole in the back for a ponytail if you have long hair. I love the color too. I am so impressed with the company and the hat, I might buy a few more in the future.

22 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Thank you for sharing your detailed experience! We're glad to hear that your blue hat arrived and that it fits perfectly. Sorry for the shipping delay but happy that our team could assist you promptly. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Enjoy your hat! 🙌😀

Noté 1 sur 5 étoiles

SCAM ALERT- BEWARE OF SELLING TACTICS - LYING THEIVES

I just sent numerous emails to this SCAM company. I need to cancel my order. The tactic of offering a free hat that will take more than a month to deliver is insane. And according to previous reviews, hats were NEVER received. I disputed the charges because I cancelled the ordered in less than 24 hours. As per the cancellation policy. The response was that IT shipped - with no tracking or shipping info. DO NOT ORDER - SCAM ALERT!!!!!!!!!!!!!!!!!!!!!!!!

20 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Sun Hat

Great Sun Hat, wanted a different hat for shielding my eyes etc when out with the camera that wasn’t a baseball cap! Also wanted it to be able to wear my hair in a ponytail etc. arrived today had to wait a little while but was kept informed all the way through! Hat is brilliant better than expected and is very versatile

29 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Awesome to hear you like your sun hat! We appreciate your patience with the delivery process and are glad you were kept informed. Hope you had a great shoot and thank you for the support! 💖😊📸

Noté 1 sur 5 étoiles

My sun hat Arrived today after ordering…

My sun hat Arrived today after ordering 3 weeks ago. I was not concerned about the time it took to arrive but now here,
I am disappointed with the hat. It isn’t great quality and certainly Looks a lot cheaper than the photos in ads. It is very very small and too tight for my head (and no, I do not have a massive head!). When I ordered the hat I also purchased a mystery gift … I wish I had not bothered because I have now received a very cheap plastic thing which I have no idea what it is and it had no instructions and I also Got some cooling arm Sleeves which look like they cost 50p to buy … very cheap looking things. I certainly would NOT recommend purchasing from this company!

29 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

I'm really sorry to hear about your disappointing experience with your order. We have replied to make this right for you, whether it's through a return, exchange, or other resolution we have replied to your emails. Hope this helps! :)

Noté 5 sur 5 étoiles

Love my new hat!

I’m one of those people that is a little skeptic. I saw free hat and said why not click the link. So happy I did! I love my hat! It fits perfectly and looks great! My husband is a little disappointed I didn’t order one for him, so I’m getting one for him too! They are perfect for sun and the rain!!

22 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Thank you for sharing your experience Mrs.Rena! It's wonderful to know that your husband wants one too. Enjoy your hats, and stay protected in both sun and rain! 🌞🌧️😀

Noté 5 sur 5 étoiles

Sin problema alguno

Pedí el sombrero pq lo vi anunciado en Instagram. Lo pagué con PayPal y en unos 15 días lo tenía en mi casa, en España. Es precioso y protege mucho de los rayos perjudiciales del sol. Si os gusta no tengáis reparo en pedirlo que os llegará. Recomendable.

28 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

¡Gracias por compartir tu experiencia! Nos alegra saber que el sombrero llegó a tiempo y que estás contenta con tu compra. Es genial que te sientas protegida del sol con él. Gracias por recomendarlo. ¡Disfruta de tu nuevo sombrero! 😊💖🌞

Noté 5 sur 5 étoiles

So good I bought it twice

I bought one of the hats from an advent on Facebook. It took a while to arrive, but when it did I was really pleased with it. It has a wide brim and shadows my face in a way previous sunhats did not. I liked it so much that I ordered a second one in a neutral colour so that I could wear it with may outfits. When I discovered the hats were also waterproof it was the icing on the cake. I can now wear my hat come rain or shine.

4 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

We're thrilled to hear that you loved your first hat enough to buy a second one. Enjoy wearing your hats in all kinds of weather, and thank you for your support! ☔🌞

Noté 1 sur 5 étoiles

The product they sold was cheap and…

The product they sold was cheap and poorly made.

The customer service is basically, tough luck, you're on your own

18 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Hi Grace, sorry to hear you did not like the product. We replied to your email with the return information :)

Noté 1 sur 5 étoiles

Hat not arrived

I brought my hat at the beginning of April, was asked to confirm my address which I did, I then had an email stating they would contact when shipped, I haven’t heard anything following my recent emails to see what’s happening with my order. Not impressed at all.

25 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Sorry to hear about the delay with your order. It got flagged as it was missing the post code which we were waiting for the reply. Happy it has arrived however

Noté 1 sur 5 étoiles

Poor customer service

I placed my order on May 7th and still have not received it. It doesn’t take that long from NY to Florida. I can drive there quicker. Plus
I sent an email to support a few days ago and still have not heard back from them. Will not be ordering from them again.

20 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Hi Lynn, the support should reply 24 - 36 hours to most emails. Can you make sure you are sending it to support@goodyouco.com.

If not you can also DM us on socials or use the contact form on website.

Hope this helps!😀

Noté 4 sur 5 étoiles

Very Responsive

I ordered a hat for myself and a child’s hat for my great niece. I admit I was skeptical at first, having never dealt with this company. It took a while to get the order but I am very pleased with them both. They seem to be made of good quality and I’m even considering buying another color. The price was good and the company was very responsive when I emailed to inquire about the order.

27 avril 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Hi B. Thank you for sharing your experience! I'm glad to hear that you and your great niece are pleased with the hats and that they met your expectations. It's wonderful to know that the quality is good and that you received responsive customer service. Enjoy your hats! 👒😃

Noté 5 sur 5 étoiles

I highly recommend the sun hat

I highly recommend the sun hat! The material is really comfortable and for the first time the hat fits my head. I'm so pleased with it, that for the first time I want to write a review. Go buy yours now!

24 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Thank you so much for your enthusiastic recommendation! We're delighted to hear that you find the sun hat comfortable and well-fitting. We appreciate your support and hope you continue to enjoy your hat. Happy sun hat days ahead!☀️😃

Noté 3 sur 5 étoiles

Made a purchase on May 14

I have finally received my order, although there was still no email confirmation of dispatch. But it has arrived, a month after I placed the order and the only time I heard back from the company was after I left a negative review here. The quality of the hats and kids sun suits seems good. So just the communication issues made the purchase unnecessarily stressful. I won't be ordering again because of this.

14 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Hi Elina, sounds like the email may have been entered incorrectly at checkout. Can you email support@goodyouco.com to get it updated.

Your confirmation email should come straight after ordering.

Noté 5 sur 5 étoiles

Great service

Great experience with this company from start to finish! I normally don’t wear hats but I love the sun hat I ordered. It is well-made and looks really good.

23 avril 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

That's wonderful to hear! We're thrilled that you had a great experience from start to finish and that you love your new sun hat. Thank you for sharing your feedback Lesley! 😄

Noté 5 sur 5 étoiles

Awesome!

I was first apprehensive on ordering online but it looked to be an honest company and I was very impressed with the proficiency and product. I’d buy again.

23 mai 2024
Avis spontané
Logo de Goodyouco

Réponse de Goodyouco

Thank you for sharing your experience! I'm glad to hear that your initial apprehension was overcome and that you were impressed with your order. Your trust and satisfaction mean a lot to us. We look forward to serving you again in the future! 😊 💕

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