Well what can I say walked in the store with an hour to go and the way I was greeted was like I was the first customer of the morning. The manager and staff were so welcoming and helpful, fully recomm... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWillowburn Retail Park, Taylor Drive, NE66 2JH Alnwick, England, GB
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Lisez les avis des autres
Sally served is today and was extremely helpful helping me find walking shoes. She was very patient as we tried lots of fifferent brands ans sizes. Excellent service all round.
L'entreprise a répondu
Ordered bike early wed morning still hasn't arrived now Sunday the following week! No updates no tracking! Phoned courier company who have passed on to a third party! Without telling me! Ph... Voir plus
L'entreprise a répondu
Was on the lookout for a sturdy, no nonsense stove and the store manager was absolutely fantastic. No sales chatter, just genuinely great knowledge of the products available and no pressure to buy the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Alnwick
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Willowburn Retail Park, Taylor Drive, NE66 2JH, Alnwick, England, Royaume-Uni
4,7
Excellent
652 avis
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Well what can I say walked in the store…
Well what can I say walked in the store with an hour to go and the way I was greeted was like I was the first customer of the morning. The manager and staff were so welcoming and helpful, fully recommend the store and the staff amazing, they made me feel valued and nothing was too much trouble. Great advice as well to ensure I made the right purchase for my needs. Very knowledgeable.
7 septembre 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Helpful service
Was served by Russell and Sam, who were very helpful and knowledgeable, it was a pleasure to be served by them. Thank you
6 septembre 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sally served is today and was extremely…
Sally served is today and was extremely helpful helping me find walking shoes. She was very patient as we tried lots of fifferent brands ans sizes. Excellent service all round.
6 septembre 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Alnwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Alnwick
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful
2 septembre 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Customer service and overall…Great Customer Service - Alnwick
Customer service and overall helpfulness of the Alnwick branch of Go Outdoors is always brilliant.
14 août 2026
Réponse de GO Outdoors - Alnwick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I used the click and collect system
I used the click and collect system, had Merrell shoes in stock and collected them the next day. Very good.
21 août 2026
Réponse de GO Outdoors - Alnwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The staff in go outdoors Alnwick were…so helpful and kind.
The staff in go outdoors Alnwick were extremely friendly,helpful and knowledgeable about what product I required for my awning. They were so kind especially Sam and they made it so we could carry on with our holiday . Great customer service.
25 août 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
No nonsense, helpful staff with great knowledge
Was on the lookout for a sturdy, no nonsense stove and the store manager was absolutely fantastic. No sales chatter, just genuinely great knowledge of the products available and no pressure to buy the most expensive. Was very impressed, super friendly and down to earth guy. Thank you!
24 août 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Ordered bike early wed morning still…
Ordered bike early wed morning still hasn't arrived now Sunday the following week!
No updates no tracking!
Phoned courier company who have passed on to a third party! Without telling me!
Phoned them who said on the island Friday no communication?
Phoned gooutdoors customer service waiting 30mins didn't know anything about third company!
Was going to look into it. said if they can phone me back as fed up waiting No call!
Got email saying courier not answering phone!
No follow up next day!
Great service!!!!
Don't know why I'm bothering writing this nothing is going to happen!!!
Just hope I'm happy with the bike and no damage!!!
14 août 2026
Réponse de GO Outdoors - Alnwick
We are sorry to hear that your order has taken longer to arrive than expected. We appreciate how frustrating it is when you are waiting for products and do not receive them within the expected timeframe.
We do use a specialist delivery service for items that are particularly large or heavy, as detailed on our website, and we can see that the bike has now been received. Due to the delay a refund has been issued for the delivery cost. Please allow 3-5 working days for this to show in your account.
Kind regards,
GO Outdoors Customer Care Team
Friendly and knowledgeable staff
Friendly and knowledgeable staff, great prices and very good products.
14 août 2026
Réponse de GO Outdoors - Alnwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The assistant was really helpful
The assistant (Jay) was knowledgable and extra helpful. A really friendly atmosphere in a well ordered shop with great range of goods.
19 août 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really friendly and went out there way…
Really friendly and went out there way to help. My little boy was busting for the toilet and they sorted that out and got him to the bathroom. Thanks a lot
13 août 2026
Réponse de GO Outdoors - Alnwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Would like to say a massive thank you…
Would like to say a massive thank you to the manager Russell at Alnwick store he went above and beyond to help and repair our tent poles for the second time
17 août 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Sam who served me was very patient with…
Sam who served me was very patient with me as I tried to find all the Apps I needed - fantastic service from Sam
17 août 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The driveaway awning I bought was…
The driveaway awning I bought was faulty. I couldn't use it and it spoilt my holiday weekend.
Staff were understanding and I got a full refund which was good.
29 juillet 2026
Réponse de GO Outdoors - Alnwick
Thank you for taking the time to share your feedback.
We are disappointed to hear that the awning you purchased was faulty and that this affected your holiday weekend. We appreciate how frustrating it must have been to have a product that you was unable to use when you needed it.
We are pleased that our store team was able to assist you and arrange a full refund for the item.
We will ensure that your feedback regarding the faulty item is shared with the relevant team.
Kind regards
Go Outdoors Customer Care Team
I forgot my Garmin cable on holiday
I forgot my Garmin cable on holiday. I tried to buy and collect it at Go Outdoors Alnwick. Unluckily it did not arrive in time and I had to travel further. The staff was very helpful in cancelling my order.
27 juillet 2026
Réponse de GO Outdoors - Alnwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Good range of products
Good range of products . Easy online ordering , return procedure & staff always very helpful in my local Alnwick store . Will continue to be my ‘go to’ store .
2 août 2026
Réponse de GO Outdoors - Alnwick
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Marie was awesome and sourced another…
Marie was awesome and sourced another pair of diving boots from another store and get them to hold them.
This was such a help and came without request when she overheard our child upset that they couldn’t get a pair.
She’s an absolute star
17 juillet 2026
Avis spontané
Réponse de GO Outdoors - Alnwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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