GO Outdoors - Basingstoke Avis 

Visited to purchase a pair of walking shoes, had several in mind. Was helped by Arianna. She was brilliant engaging smiley and very helpful, think she brought 7 or 8 options in different sizes until I finally made up my mind. The Merrell Accentors seem to be perfect.

Thanks Arianna, I hope you are appreciated..👍

Great customer service and a good range of products to choose from.

Ellie was very helpful when buying some hiking shoes for my son. Super patient and friendly whilst he tried on every size 12 in stock - but we got there in the end!

Great service today from Liv in the horse riding department helping us to fit helmets. Many thanks!

Extremely helpful till assistant but deeply disappointed with the floor (or store) manager. I was seeking to swap out a product and hoped for some latitude but rather than face the customer, he simply said no from around the corner. I felt for the store assistant who bore the brunt of my polite frustration. The manager (name withheld) showed no leadership or customer service ethos.

Great staff. Very friendly and their customer service was fantastic

Visited Go Outdoors in Basingstoke today with a view to purchase the Berghaus Telstar 5 tent and accessories. We rang up before going to check if they had it on display and unfortunately they didn’t, however they had another tent that was very similar in size and shape that was set up on their tent field, so we were able to get a feel for what sort of space we would have. We were served by Anya at the till who was able to price match the tent and accessories to the slightly cheaper price that was being advertised on the Go Outdoors website. When we went to collect the tent we noticed that the 2 bags on the shop floor were damaged slightly so Anya was able to speak to her colleague Alex who very kindly bought another tent up from the stockroom downstairs after checking it was free from damage.

Overall great customer service from Anya and Alex - thank you! :)

Carol was really helpful and spent time with us to ensure we were able to choose the correct Garmin watch - which was also a great price

Fast collection time, great product and amazing member reduction price. Very happy overall with Go Outdoors experience.

I purchased a roof box specifically for a family trip to Yorkshire, only to discover that the keys were missing, leaving me unable to use it when I needed it.

I initially wondered whether the keys had somehow been misplaced after purchase. However, because I urgently needed a roof box for the trip, I ended up buying the exact same model from Halfords. Having now seen how the new box is packaged and supplied, I am confident there is no realistic way the keys were ever present in the GO Outdoors box when it was sold to me.

This caused completely unnecessary stress and inconvenience immediately before a family holiday, as well as requiring me to go elsewhere and purchase another box.

When you’re selling equipment like a lockable roof box, checking that something as fundamental as the keys are actually supplied should be basic quality control.

Really disappointing from GO Outdoors.

Ordered online to collect in store, no problems

Many thanks to Anya in the footwear department who managed to sort out a pair of shoes for my exceptionally wide feet

Was assisted by the lovely Sophie noble she was extremely helpful and very sweet. Amazing experience thank you

I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and trouble free experience. So nice to have such good service in a large retail outlet. Thankyou Lynda - you took the stress out of my shopping trip.

Had reserved two bikes for our grandchildren which Terry then fitted them for. An excellent job which made the experience very easy and enjoyable

Most helpful staff extremely polite nice to chat with and overall amazing service

The assistant, Sophie N., was most helpful, answering all our questions fully & adding other helpful comments. I felt unhurried, thus able to feel confident with my decision of what to purchase.

We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly, and provided excellent service throughout.
She made the whole experience so easy and enjoyable, especially as I had expected it to be more of a chore! Sophie was amazing and went above and beyond to make sure we had everything we needed.
We will definitely be back!

Stock of everything you need. Massive store. Helpful staff. Membership is worth it with reasonable fee considering the sale prices

Helped by the knowledgeable Sophie with some horse riding equipment today. As very patient with the sizing of some chaps but got me everything we needed, thanks Sophie!