GO Outdoors - Cambridge Avis 

1 862
TrustScore 4.5 sur 5

4,6

Unit 4 The Beehive Centre, CB1 3ET Cambridge, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Cambridge

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Unit 4 The Beehive Centre, CB1 3ET, Cambridge, Royaume-Uni

  • 03443 876771

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(1 862)

35 367 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy to complete.

30 mars 2026
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Absolutely First Class

Totally impressed by the staff at the Cambridge store today. I really wasn’t sure what I needed exactly, nor where to find it…I had Katie, Alex & Amelia to help me out. It’s a real shame that more retailers don’t have such excellent staff!

30 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Super service

Super service, ask for Amos, promote this man

18 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Purchasing a Rab coat

Purchasing a Rab coat was made easier by trying the coat on in store, before purchasing online. It was delivered quickly and packaged well. I would have bought in store if they had the right colour.

18 mars 2026
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Staff service

The lady serving was very helpful with positive energy.

22 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

If only all shops were like this

If only all shops were like this. Knowledgeable service from Chris, good range and stock of different sizes.

19 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Katie was super helpful today with…

Katie was super helpful today with helping me find the right all round shoes for a mix of scrambling and hiking! Super super helpful as I was clueless. Thanks again Katie!

22 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I highly recommend GO Outdoors Cambridge

I highly recommend GO Outdoors in Cambridge- the staff were extremely helpful and kind. Katie helped me with choosing some walking socks, and I appreciated her recommendation of a product that she had personally bought. I have signed up to do a 5K walk, and I’m doing it for a charity called Immunodeficiency UK, and Katie kindly offered me a discount on my purchase today, because I’m doing it for charity. Emily was really helpful too at the checkout, and it was really lovely to have encouragement from them both on the 5k walk I will be participating in. Thank you so much.

16 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Choosing some shoes

I asked to try on a couple of shoes.
This was done quickly.I needed a larger pair and this was quickly done.I chose the one I liked and went to pay for them
No hassle.
Both Chris and Lucas provided excellent service

10 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Katie was amazing she was so…

Katie was amazing she was so knowledgable and patient while I tried on numerous pairs of shoes probably nearly 15 pairs. So charming. Thank you Katie!

11 mars 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Outstanding customer service

Lily and Katy provided exceptional service when I had to return a pair of walking boots that had shed a sole less than a year after purchase. Without hesitation they found a replacement pair and performed the exchange. In my experience, this level of customer service and commitment to first class service is typical of Go Outdoors Cambridge. I wouldn’t go anywhere else for outdoor kit.

11 mars 2026
Avis spontané
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Réponse de GO Outdoors - Cambridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Usually shop in a different GO

Usually shop in a different GO, but was visiting Cambridge so decided to pop in. Helpful staff as always!

6 mars 2026
Avis spontané
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Réponse de GO Outdoors - Cambridge

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service at Go Outdoors

I received great service at Go Outdoors today. My 4 month old walking boots which had unfortunately developed a fault were swapped for another pair. Furthermore, Katie who was working in the footwear department was both friendly and very helpful offering advice and ensuring I was happy with my boots and socks. Thank you very much.

27 février 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Good customer service

We were served by a very nice young lady called Katie today 27th Feb 26.Katie was very helpful and went out of her way to nake sure we were pleased with what we were buying. A very happy customer 😊

27 février 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Katie was lovely and super helpful

Katie was lovely and super helpful. She went above and beyond, patiently helping me find the right goretex shoes. I appreciated her help very much and would have been a bit lost without her.

A shout out to Veronika also who has helped me in the past!

Staff like Katie and Veronica are an asset to Go Oudoors. Their customer service skills, friendliness and professional assistance make the Cambridge store a place I want to visit to get my gear. Thank you 💐🌟

24 février 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Service was above and beyond

Service was above and beyond, amos and gess at the cambridge store should be praised highly for being able to meet the demands of their customers, won't be shopping anywhere else from now on for outdoor shoes and clothing. The merrel Moabs where a great choice. Thanks again

16 février 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Great service and friendly staff

Service at the till was efficient and Kay was very helpful. Staff all very friendly!!

21 février 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

I had needed a waterproof coat for a…

I had needed a waterproof coat for a while now but didn't know which one suited me. I visited go outdoors expecting to leave empty handed, however I was greeted by a young lady who took the time to go through at least 5 different coats with me and we decided on one that fits quite well and keeps me warm. I've had the coat for a few months now and the stitch around the cuff has started to come loose, it's nothing major so it's not an issue. Thank you to the lady that helped me when I came in, I think her name was Sara.

3 novembre 2025
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Epic service!

We called Go Outdoors to ask whether they could get some hiking boots ready ahead of time as we were in a hurry. We spoke to Alex who was incredibly helpful. We gave her our specifications.

When we arrived, there was a lovely mountain of boots waiting to try on. Chris was brilliant in his knowledge and advice regarding brands and comfort.

Fantastic service and would highly recommend them both. Thank you

15 février 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service

Great service, Steven was very helpful! Would definitely be back :)

13 février 2026
Avis spontané
Logo de GO Outdoors - Cambridge

Réponse de GO Outdoors - Cambridge

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

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