GO Outdoors - Cardiff Avis 

I returned a pair of walking shoes after a week of use as the liner was twisting and folding causing rubbing. The store stated this was an issue with volume and I needed to put another set of insoles into the shoes. This I did which made them too small. I thought you were supposed to have room in shoes to allow your feet to swell?
I tried to reach out to their customer service team, filled in the online form with all the details only to receive an email contains information on their website and if I wanted to continue with the complaint to reply to the email and write all the information again. A process obviously designed to get people to give in.
Gooutdoors has lost a good customer today, I will no longer use them.
Update 5July
I did hear from customer service suggested I return to the store again, or another one further away if I didn’t feel comfortable. This was to speak to a manager to see what other solutions could be found, to be honest after the treatment i have made the decision to take the hit, the shoes went to a charity shop, and GoOutdoors have lost my custom.

Been shopping at the Cardiff branch for years,all the assistants are helpful, they have a vast amount of stock on show and somehow I always purchase something didn't know I needed!

Just bought myself a lovely pair of hiking shoes thanks to the help of Morgan. T at Go outdoors Cardiff. As I’m fairly new to the world of hiking, I was unsure of what to look for. Morgan and his colleges were all very helpful, kind and patient when I asked them for help. I left feeling happy and satisfied with my purchase. Thanks guys, I would recommend this place👍.

I went in for a pair of waterproof over trousers and struggled to find what I was looking for. Hannah was an absolute gem, showing me a few options, and identifying what I might need for my trip. 10/10 experience.

Fantastic help from
Hannah, excellent service in helping my son to choose boots for his DofE expedition. Took extra care to help to choose the right pair and great advice about how to lace them up properly.

Thank you to Adam for helping us pick out some new hiking shoes :) very helpful, friendly and knowledgeable! Definitely recommend.

Anthony was amazing at with his advice for my sons bike. He is chuffed! Thankyou Anthony

Great service very friendly fair and informed and helpful

We went to buy some new walking boots/shoes but had no idea what to look for when faced with a wall of options (its been along time since I bought my old ones). A lovely assistant asked if we needed any help and she (Hannah) was fantastic. Hannah answered all of our questions, she spent time helping us pick out the best option, for my husband and I, based on what walking we do - but let us make up our own minds (not pushing anything in particular).

What i order comes as i expect it to be

grace, chair, good

I went into store asking for some micro cord stoppers - a very niche question, but Tom knew exactly what I meant and could find them for me immediately! Both Tom and Abbie were incredibly helpful and supportive - I couldn't ask for anything more from them!

Went to the store today to buy a tent. I ended up buying extra camping equipment. A very helpful assistant called Morgan G served me. Answered my questions and was very knowledgeable. He took my purchases to the till and then out to my car. I would definitely recommend him as a great assistant.

Great experience - Morgan was really helpful with choosing the right walking boot. Massive thanks

Had great service from T. Morgan, he was extremely helpful and informative about the walking sandals that I was trying on. First class!

My experience was helped by the price range and quality of product that was on offer, the member of staff named Morgan. T. Was very polite helpful and knowledgeable about the range of shoes offered.

Morgan T was helpful, patient, and knowledgeable. I was choosing walking boots and he handled my indecisiveness with good humour, even when I left and returned several times.

Had my bike seviced by Anthony - He was super efficient and extremely helpful . Great job

Vin Mooneeram

You failed to notify me that my products had arrived in store and when I tried to phone,no one answered. I called in and the assistant was very helpful but you must improve this

Really helpful in the Cardiff store when a part had broken on our tent