GO Outdoors - Colchester Avis 

Everything is good

Fraser was amazingly patient and informative. My husband wasn't sure what he wanted but Fraser was brilliant with him.

Andrew was brilliant with helping us choose our hiking boots. He was really informative and added no pressure, just pure incentive to want to help. His knowledge and experience as a whole was so much help. He took the time to answer all of our questions and it was amazing to hear about his personal experiences and achievements. Really recommend talking to Andrew if you see him in store!

When I telephoned the store to enquire if they stocked refrigerator cool boxes, was given good information which led to me driving to purchase the item.
I spoke with Morgan on the telephone and he also helped me make my purchase. If he wasn’t able to answer a question he sought help from his supervisor to provide me with what I required and needed to know. All in all great service and highly recommend them and will be sure to shop there again.

I went to go outdoors today to get some new hiking boots. There were so many options and I didn’t know where to start. One of the store assistants Andrew asked what I wanted hiking boots for and was able to suggest boots which fit my needs and explained in detail how they would help my level of hiking. Was super helpful and even showed me a new way of tying my laces for extra support. He was very knowledgeable and I felt very well informed. Made what would have been a very long process a super quick and easy one. Thanks so much Andrew!!! Perfect service

The experience from start to finish was faultless. I ordered my product online for collection instore, everything was very straightforward. When I went to collect my product it was quite big and bulky and one of the store members brought it out and put it in the van for me.

I had one of the best customer service experiences here last week. Andrew helped me so much with buying walking shoes ahead of my holiday, which turned out to be the best purchase I could have made; they are so comfortable and such a good investment. He gave me so much advice, local recommendations for my holiday, and even showed me the best way to tie my shoes! I cannot thank him enough!

Excellent service and advise from Andrew. Really appreciated having an expert in the field, who has a depth of personal experience to assist us with our purchases, rather than a salesperson. Thank you.

We wanted another pair of walking shoes for my wife.
The assistant Andrew was very helpful and knowledgeable he recommended a pair that would suit my wife's requirements she is very pleased with them

I bought a pair of hiking boots through Andrew -very knowledgeable man who has hiked up some of the world's biggest mountains! Excellent service from Andrew regarding the right boots for me, including tips on maintenance and specialist ways of lacing the boots up. Many thanks, Andrew!

Fantastic service by Andrew, I was slightly overwhelmed trying to get everything for my daughter for her gold DofE.
Andrew was so helpful and informative, offering great tips and advice to my daughter.
We came away feeling confident that we had the right kit and now can start to look forward to the expedition.
Thank you for the great service, highly recommend asking for Andrew if you use this store.

Good experience! Tills was quick and efficient, recommend this shop.

Went into store with an issue with some walking boots, after speaking to some staff - who were all very helpful may I say! Left with new pair which are far more suitable… great service all round.

Prompt, friendly and professional customer service from Andrew when choosing new walking boots. Good to be served by someone who is an experienced walker.

Needed more staff on the till, had to wait for a while.

Overall great service went in for some boots and staff was really helpful!

I bought a pair of lightweight hiking boots about a month ago from Go Outdoors. I was impressed by the customer service I received from Andrew in the boots section, he was so helpful and knowledgeable. I have been really happy with the boots I bought as they are comfortable, good fit and perfect for the hiking I’ve been doing recently. I’ve been recommending Go Outdoors to other people. Thank you!

Still waiting for a notification to collect my order from last week, no way should it take this long to be in stock?? No email communications to explain why and when I go to my account it says it’s still waiting to be processed in store

Very helpful staff... The lads working at Colchester couldn't be more helpful and we're very knowledgeable. A credit to you.

All kitted out for my Snowdon trip. Pam is a credit to GO Outdoors. Very knowledgeable and great service. Many thanks.

Ordered two items for collection, the following day, en route to dropping my daughter at uni. Less than an hour before the stated collection time, I received an email stating that the main item was no longer in stock at the store (although it supposedly was at the time of ordering). Luckily, we had not yet set out on the road,so were able to divert via another store to pick up a suitable alternative. This was my second attempt at using the click and collect system and the same thing has happened both times.
If ordering ahead doesn’t secure stock items, but nobody knows until shortly before collection, what is the point of it ? Not the staff’s fault, but I do wonder whether the procedures are properly thought out.