Fantastic member prices, extra military 10% discount ontop of that and a key mention to the staff member “Monty” Excellent customer manor and climbing knowledge for buying new stickies “climbing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementStone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB
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Lisez les avis des autres
A coat was not available in the color we wanted from our local store, so ordered online and collected from that store. Very easy and convenient to use. Good service.
L'entreprise a répondu
The customer service was really good, our shop assistant was very nice, helped us with our sizing of shoes, and making sure we got the right pair. The payment at the till, of everything, went through... Voir plus
L'entreprise a répondu
Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Exeter
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Royaume-Uni
- 01392 531855
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lewis helped find my son a pair of…
Lewis helped find my son a pair of hiking boots - he had a lot of helpful advice and was very knowledgeable. Thanks Lewis!
17 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I bought my new walking boots in Go…
I bought my new walking boots in Go Outdoors Exeter branch on Saturday and the help and advice that Lewis gave me was fantastic. Thanks Lewis.
15 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Summer was very helpful went above and…
Summer was very helpful went above and beyond to go out back store to get what we need
15 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Summer was so helpful in finding what…
Summer was so helpful in finding what we required, friendly and nothing was to much
15 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Exeter
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Poor experience ordering online
Poor experience ordering online. Used the collect option at the store, but the status never changed from ‘we are preparing your order’ in the store app. The website very much discourages coming down until a pickup confirmation was received, so didn’t feel great going down to the store to enquire.
7 août 2026
Réponse de GO Outdoors - Exeter
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment. We can see that your order has now been collected from the selected collection address.
We are saddened to learn that that our website did not make you feel great about visiting the store before receiving the email to advise that the order is ready to collect. This is intended to prevent our customer's making wasted visits and we apologise that you were left feeling this way. This is not the level of service that we aim to provide.
Thank you for taking the time to leave your feedback. We really do appreciate it and utilise your comments to make improvements to the shopping experience offered to our customers.
Kind regards,
GO Outdoors Customer Care Team
Alix was so helpful
Alix was so helpful, I had spent weeks searching through the internet and been to various bike shops for them to say I couldn’t get a child bike seat for my bike, Alix fitted one in 10 minutes.
Such a kind and helpful person
Thank you
13 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Lewis
Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer service skills were outstanding. I recommend giving this employee a promotion!
10 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lewis was great
Lewis was great. He really helped me choose new trekking shoes.
10 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Your colleague Lewis was very…
Your colleague Lewis was very knowledgeable and helpful
10 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer care by Lewis
We were served by Lewis and he was so professional, polite, courteous, and helpful. He balanced supporting with giving us space and time.
He could not have provided better customer care.
10 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Sofiia was extremely helpful at finding…
Sofiia was extremely helpful at finding the right shoes for the children, despite the shop being very busy - even finding some that were hidden in the right colour. Thank you!
9 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Buying an ebike
We went to buy a bike, near the end of the day quite near to closing time but Josh was extremely helpful and patient, gave us all the information we needed and we bought the bike, very happy customers. All staff were very helpful.
9 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Exeter
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Camping chairs had been used!
We visited the Exeter store and purchased 2 x Kentucky chairs. Unfortunately when we got home we realised that the chairs had been used. They were covered in grass and one chair had a child's sticker on it.
7 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing advice
Amazing advice, and endless patience with us explaining everything. Thank you
9 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Paul helped us and talked about the…
Paul helped us and talked about the zempire air shelter that we purchased. With out his help and understanding, I’m not sure we would have purchased it. Thank you Paul for helping us make the right decision.
7 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sofiia could not have been more helpful
Having had great service from Lewis yesterday in buying a pair of walking boots, I came back again today for a pair of summer trainers. Sofiia could not have been more helpful, cheerfully rushing to get various sizes and models from the store for me and for three other customers at the same time, and also providing knowledgeable advice! Going by my experience, the staff are great ambassadors for the business!
Dawn Perkins
7 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service by Sam T.
I was served by Sam T. who was very helpful and made sure I could find exactly what I was looking for. Excellent customer service!
6 août 2026
Avis spontané
Réponse de GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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