GO Outdoors - Halifax (Express) Avis 

I'm a member & was really disappointed when one of my walking boots failed. The toe cap came "unstuck" & was flapping around as I walked. I'd had them a while but they'd not seen a lot of use. No cobbler would touch them. I went into store and met Jack, who apologised and looked up my membership which had just expired. He could see that one boot was still "perfect" so it was obviously a faulty seal. I was delighted that he offered me a a generous offer towards any new pair of boots. This time I chose Peter Storm, their "Own brand" and have tested them out on 5 walks now. They're great! I am a very satisfied customer & have told my friends about the experience . "Hat's off" to supervisor (Jack?) for great customer service.

Two extremely friendly and helpful male assistants. I had found a pair of women’s hiking boots on the website. One pair of size 5 were shown to be at the Halifax store. The assistants immediately located the pair and the whole purchase took a total of a few minutes. I was advised to renew my Go Outdoors
Membership card so that I could access the discount.

NEW YEAR NEW SHOES
I was greeted at the shop door with an acknowledgement of hello. I enquired about mens walking shoes and was directed upstairs. I asked the shop assistant I now know as Nicola where the shoes were. I explained my feet are a full shoe size different. She helped me select a shoe I liked and gave me walking socks to try them on. After a few trials I was happy with my selection. Nicola advised me to wear them at home first and if I wasn't happy with them I could return them, that's the first time I have been given that advice in 60 years of buying footware.

Alex and Steve were superb - but to be honest I’ve come to expect great things in the Halifax store !
Alex took a great deal of time to advise about thermal layers for my husband who’s a wheelchair user - he was so thoughtful and thorough
Love this store
Only wish it was bigger

The staff were super friendly and helpful made it a great shopping experience, nothing worse than staff who don’t want to be there but these guys were brilliant thank you.

I was served by Steve today he was very helpful and knowledgeable!

Good advice provided in a friendly way by Jake & Steve. Bought an Osprey rucksack following their recommendations for what I wanted. Came away happy with my choice.

Once in shop was asked by steve if we had a membership card. He was very friendly and polite. He left us to look around not like other stores where staff approach you as soon as you walk in.
The shop was clean and warm. Plenty of stock to look at.
Will come again.

Found the staff helpful and friendly when looking for a hat for my grandson and was able to make a welcome saving after having the advantages of a Discount Card explained to me. Many thanks Steve, Alex and Jake for a pleasant shopping experience.

Amazing service from Steve he knows his stuff very helpful 10/10 service

Steve and and Jake need a pay rise ASAP, they were very helpful dealing with my order.
Thanks fellas

Thank you to Jake and Steve. Sorted out a return and swap for my hubbys boots. Very polite and professional.

Purchased a new Rab jacket from this little Halifax store and was really happy with the jacket and the service I was given from Cass, Steve and Alex, will most certainly be back before the Black Friday deals end

Reserved an item for collection in store, I receive a text message to say that the item needs to be collected by the evening of the next working day. I work a full time job and their stores are only open 9-5.30 every day. On the same day I receive another text message me to remind me to come and collect my order. I ask my manager to finish work a bit earlier so I can go and pick up the order. I then arrive at the store 15 mins before closing time and I show the text messages to the shop assistant and she says 'those messages are sent from the head office, it's got nothing to do with us, we normally keep the orders in for 1 week' Well I say can you see how stressful it can be receiving those text messages one after the other. Please review your policy and please stop sending those type of texts to your customers as they can be very stressful and create a negative experience.
I then get to pay for my item and they wanted to charge me the full price. I say that online there was an extra15 Black Friday code I applied to my order. A bit reluctant the manager applied the code. Had I not said anything would've I been charged the full price?! Very strange shop, this was a Christmas present for somebody else but I don't think I'll ever shop here unless it's a present for somebody else. Happy to provide proof of the text messages.

Both Jake and Steve were immediately at hand to provide any assistance. Made the transaction seamless with a freindly customer focused atmosphere.

The staff in store when I was shopping was really knowledgeable and helpful, I told them what I wanted but wasn't sure on which brand would best suit my needs, the help I got was great. I've shopped in this particular store afew times now and every time I go in, there is always a warm greeting and staff going above and beyond every single time. I'll most certainly be shopping there again

Emily was super helpful /polite and efficient

Great shop and the staff are the most helpful and welcoming! Pleasure shopping here every time!

Great service given as usual at this store. Both Steve & Alex provide assistance with all questions and provide good service always.

Good staff and knowledgeable.