Ordered 3 Items: 2 chairs and 1 storage unit. Arrived at the campsite, went to build the storage unit, and half the components were missing!! --- ADDITIONAL INFORMATION Go Outdoors Linco... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFormer Dunelm Mills, Outercircle Road, LN2 4LA Lincoln, GB
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Lisez les avis des autres
You are my favourite retailer my experience in your Lincoln store was fantastic (thanks Fenton) for putting your self out for over 2hours to help me and my daughter to sort and advise us on d of e equ... Voir plus
L'entreprise a répondu
I have just purchased a e bike and I was served by Josh who was outstanding in his knowledge and explained everything clearly and simply I was well impressed I would not hesitate to recommend him to a... Voir plus
L'entreprise a répondu
I went to Lincoln Go Outdoors to get advice about comfortable walking shoes. James couldn't have been more helpful & patient- I tried several pairs! He was friendly & seemed genuinely interested in us... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Lincoln
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Former Dunelm Mills, Outercircle Road, LN2 4LA, Lincoln, Royaume-Uni
- 01522 214001
4,8
Excellent
3 k avis
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Réponse de GO Outdoors - Lincoln
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Lincoln
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A big thank you to Stan at the Lincoln branch! …
A big thank you to Stan at the Lincoln branch. I contacted the branch to enquire if they had a certain air beam pump with a gauge. He went and checked stock levels and told me they had only one in stock. He offered to hold it for me until I could collect which would be two days later. I have collected it today, and got to meet Stan, a very nice and helpful guy. Brilliant customer service. Many thanks!
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
You are my favourite retailer my…
You are my favourite retailer my experience in your Lincoln store was fantastic (thanks Fenton) for putting your self out for over 2hours to help me and my daughter to sort and advise us on d of e equipment!! FANTASTIC 😊 and spend lots of money in your store VERY Happy 😁
19 août 2026
Réponse de GO Outdoors - Lincoln
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I have just purchased a e bike and I…
I have just purchased a e bike and I was served by Josh who was outstanding in his knowledge and explained everything clearly and simply I was well impressed I would not hesitate to recommend him to anyone who wants to buy a bike . Thank you
28 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Lincoln
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good staff contact
The staff were able to quickly identify my order and deliver it to me promptly.
18 août 2026
Réponse de GO Outdoors - Lincoln
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Lincoln
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Buying a tent
I arrived at Go Outdoors in Lincoln with a friend a little while ago. She was interested in buying a tent. Euan was extremely helpful and very knowledgeable about the pros & cons of all the tents and their accessories! Samantha served us at the till and she was super helpful! Both made our trip very enjoyable! Thank you to them both!
6 juillet 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amy saved the day.
I was assisted by Amy who was brilliant, before that i'd struggled to find an assistant to help me. She's a credit to the store and without her this would have been a very different review
16 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Owen spent time helping us decide on the best gas stove for our situation, ensuring we knew all options for gas and fully demonstrated how to set it up. Owen had great patience with us, remaining professional, polite and helpful throughout.
We are really pleased that Owen was available during our visit, demonstrating exceptional customer service skills, they are an asset to Go Outdoors.
18 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Brilliant
Brilliant, I got advice from my local store on which trainers I needed, unfortunately they didn’t have the right size in stock so advised me to order online, easy simple process and the trainers are great. Thank you
10 août 2026
Réponse de GO Outdoors - Lincoln
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Jo and Fenton helped me choose a tent…
Jo and Fenton helped me choose a tent and advised amazingly. They were much help and very friendly. Would definitely recommend this store to others.
17 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Ordered 3 Items
Ordered 3 Items: 2 chairs and 1 storage unit.
Arrived at the campsite, went to build the storage unit, and half the components were missing!!
---
ADDITIONAL INFORMATION
Go Outdoors Lincoln saw my review and immediately contacted me. Fenton was fantastic; he dealt with the issue efficiently. Best customer service experience I have ever had.
The new Quest storage came in a box, fully packaged, whereas the previous one we had issues with just came in the storage bag.
10 août 2026
Réponse de GO Outdoors - Lincoln
Thank you for taking the time to leave a review. We’re very sorry to hear that your camping trip was impacted by missing components from your storage unit. We appreciate how frustrating it must have been to discover this when you arrived at the campsite and were unable to assemble the item as expected.
Having reviewed your order, we can see that we were not contacted at the time to give us the opportunity to investigate or resolve the issue for you. However, we can confirm that the storage unit has since been returned and a full refund has been processed.
We apologise for the inconvenience caused and are disappointed that your experience did not meet the standards we aim to provide. We hope you'll consider shopping with us again in the future.
Kind Regards
GO Outdoors Customer Care
Bike tech grant
Grant in Lincoln brilliant bike tech always goes above and beyond top lad
14 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Joe and Zan were great at helping me…
Joe and Zan were great at helping me pick a bag.
12 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
We visited recently and the staff were…
We visited recently and the staff were very good especially Owen Elsey who was very informative and helpful.
10 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
My experience was made easygoing with…
My experience was made easygoing with the help from ZAN
Spot on !!!
10 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Happy with my purchases
Happy with my purchases, one item turned out to be out of stock 😏 took a little longer than expected - but overall happy with my purchase - thank you 🙏
30 juillet 2026
Réponse de GO Outdoors - Lincoln
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Visited the Lincoln store 07.07.26
Visited the Lincoln store 07.07.26. Special shout out to the staff and in particular Dave, who saw us ruminating over chairs, he was super helpful and super knowledgable. In fact we may have over stayed our welcome in the car park … we did make our purchase and would recommend the store and their staff without question.
7 août 2026
Avis spontané
Réponse de GO Outdoors - Lincoln
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
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