GO Outdoors - Liverpool (Express) Avis 

853
TrustScore 5 sur 5

4,9

17 Ranelagh Street, L1 1JW Liverpool, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... Voir plus

Noté 5 sur 5 étoiles

We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Liverpool (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

853 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(853)

35 893 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service from James

This was my first time shopping at Go Outdoors and I was very pleased. James was really helpful and took the time to help me find the right walking shoes. Would definitely recommend.

9 mai 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Good friendly staff

Good friendly staff who knew what they were doing, cheerful and positive

2 mai 2025
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thank you Nathan

I’ve recently purchased a Bergen and became a member. I was perusing online and came across the sort of trainer I was looking for and was amazed by the price. I phoned the store and was dealt with in an extremely polite and professional manner. I went to the shop and ordered in store and the gentleman was the same as I had spoken to on the phone. Extremely accommodating and knowledgable on my purchase. Attention to detail outstanding. Many thanks Nathan.

4 mai 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Helpful staff.excellent price and the…

Helpful staff.excellent price and the product I was looking for

2 mai 2025
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great staff and service…

Friendly patient helpful cheerful staff...couldnt be better.... especially as i just arrived closing time.
(BUT management need a kick. I followed web instructions to find Liverpool Express and its not listed!)

28 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Faultless service

I was helped by Eric who was faultless. He was patient, thoughtful and very efficient. I didn't feel under any obligation to buy even after 20 mins and he'd fetched the third (or was it fourth) pair of shoes. I did buy and left feeling very impressed with the service, especially as it last thing on a Friday. Thanks Eric.

25 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really good shopping experience today

Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a good choice for us, not just a good sale. Prices and choice were really good too, and additional offers always appreciated.

26 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Liverpool express store

Visited the Liverpool express store earlier to purchase a pair of Salomon trainers. Eddie who served me was very helpful and he is a great credit to the store. He made my visit very easy and I’m thankful for his help.

25 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Visited the Liverpool store at the…

Visited the Liverpool store at the weekend to buy a rucksack
Eric and Emma have brilliant customer service
I would not go anywhere else for hiking gear as I appreciate the expert advice

21 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, when checking out I was made aware of the discounts I could receive because I am a DofE participant

21 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Eddie is the best :)

Eddie could not have been more helpful and friendly - he listened carefully to everything we said we needed and brought it to us, which made everything so much easier. We said we are vegan and do not wear animal products, and he was checking the labels of everything he showed us, very knowledgable and impressive. Thank you!

18 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

First class service

First class service! I needed a new pair of walking shoes, having tried a few other shops I went into Go Outdoors by Central Station and I was served by Eric, who did a brilliant job. Good advice and guidance given on a wide variety of shoes, I didn't feel rushed and I was very pleased by the price of my selected boots. Thanks Eric! Great service!

16 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Attentive Sales Staff

I needed to change some 9.5 sized Mendl shoes ordered online for a larger size. The size 10s were too big. Sales assistant ‘Eddie’ was really helpful in getting me a pair of shoes that fitted my slightly wide feet.

16 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The person in store was very helpful…

The person in store was very helpful with our purchases

14 avril 2025
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Hiking Boot Purchase

Although the shop is small (Express) there was a decent range of boots to choose from. Thanks to Emma who found the boots I wanted to try on and helped me with my purchase.

15 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thank you Eddie!

Thank you Eddie for all the help and advice you gave my dad and I today. You and your colleagues are all so knowledgeable and kind.

13 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Found exactly what I was looking for…

Found exactly what I was looking for thanks to the very friendly staff.
Eddie and the gang were brilliant and a credit to the company

12 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great shopping experience today

Great shopping experience today. Eddie was most helpful with sizing and advice regarding my new boots.

10 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service from Mollie

Great customer service from Mollie. I asked her about becoming a member and how it worked and she was very helpful, (membership seems like a no brainer to me!) I got a great deal on trainers and a coat. Highly recommend 👌

29 mars 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Eric is the man

Called in having been to another store and the difference in service was very noticeable! Thank you Eric for your help and your pleasant manner.

2 avril 2025
Avis spontané
Logo de GO Outdoors - Liverpool (Express)

Réponse de GO Outdoors - Liverpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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