GO Outdoors - Northampton Avis 

336
TrustScore 5 sur 5

4,8

Towcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB


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Lisez les avis des autres

Noté 2 sur 5 étoiles

Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Barry was excellent, very knowledgeable. Gave great advice and also reminded the checkout staff to ask, as we have a DofE card, which we had forgotten.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really lovely staff. I came in with my husband looking for new waterproof jackets and Abbie showed us around the different waterproofs and guided us on the best ones for our needs. I have visited... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We found the prices really competitive and the range of products available was also really convenient. Callum couldn't have been more helpful. He personally showed us everything we needed and was very... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Northampton

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

336 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(336)

35 808 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Nice new store

Nice new store. Excellent service from Hannah, and good prices.

27 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Nathan well done great service!

Nathan was really good. Approachable when needing Help, couldn’t fault his service. I’m walked in knowing what I wanted but needed abit more information on the tent I needed. I brought the EH sendero 4 needed. Blow up bed and a camping chair have the rest of the stuff. Helped me where needed and gave me the best comfortable experience in go outdoors I needed. Thank you again from Callum

27 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service from Milly

Great customer service from Milly. Milly was very polite and helpful serving me on the tills, really nice store and a wide selection!

20 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly and helpful customer service

Milly helpful and friendly at tills and Tamara was helpful and patient with choosing the right DOE expedition rucksack for my son. Nice big store with a range of items and would go back.

14 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Milly was excellent serving me on the…

Milly was excellent serving me on the tills, she was very helpful and gave great advice to my daughter regarding her Duke of Edinburghs expedition. Thank you Milly! Fabulous store overall, I will definitely be returning soon.

21 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very helpful salesperson by the name of…

Very helpful salesperson by the name of Hannah. Knowledgeable about running and different types of running shoes. Not pushy. Just an enjoyable experience. Very pleased with the eventual choice of running shoes. Couldn't have decided myself without her help.

20 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

First time visit

Visited the store today to pick out some hiking boots we needed some help and a fantastic person called Jess. She came over helped 3d scan my feet. She then advised me of makes and sizes which would suit me. Even helped me pick out the best socks. Store is well kept and has a good variety. Couldn't fault one thing.

25 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Getting my daughter some waterproof…

Getting my daughter some waterproof shoes and Jess was an amazing help in sizing and helping. Absolute star thank you so much

22 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thankyou

Thankyou Euella
Helpful knowledgable staff with a kind manner.
All shops should have staff like this.
I got a great deal.

21 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fantastic 1st experiences of…

Fantastic 1st experiences of GoOutdoors. Staff were brilliant in helping me and my son get the right equipment for his DOE. In addition prices were so good I bought a ski jacket in their sale. That was down to the pleasure of shopping there. I would highly recommend visiting the store as they have great trainers. Boots, clothes,equipment etc. If your into golf there is even a very good American Golf shop there which had some great prices as well! Massive store……

20 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Nathan in the Northampton store

Nathan in the Northampton store was very supportive and helpful in helping me chose a sleeping bag and mat for my son's Dof E experience. Julie was also incredibly helpful calling Nathan to assist on the radio. A quick and helpful experience.

20 mars 2026
Avis spontané
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Réponse de GO Outdoors - Northampton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing experience

Amazing experience, i was very pleased with Keane as he was very helpful and extremely informed assisting me with everything i needed. I highly recommend coming here.

15 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

very helpful

Hannah was very helpful, friendly, and very knowledgeable while trying on lots of shoes.

18 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing Sam

I recently visited Go Outdoors to purchase a North Face jacket, and I was genuinely impressed by the level of service I received from Sam at the tills.

From the moment I approached the counter, Sam was welcoming, attentive, and professional. He handled the transaction efficiently, but what stood out most was the way he engaged with me throughout the process. Rather than simply completing the sale, he took the time to ensure everything was right with my purchase, from confirming sizing to making sure I was happy with the jacket itself.

Sam’s communication was clear and friendly, which made the experience feel relaxed and personal rather than rushed or transactional. He also demonstrated strong product awareness and a genuine interest in helping customers, which added to the overall quality of service.

What really made the difference was his attitude. He came across as someone who takes pride in his role and understands the importance of customer experience. That level of care turns a simple purchase into a positive and memorable interaction.

Overall, Sam delivered outstanding service and represented Go Outdoors extremely well. Employees like him make a real difference and are a key reason why customers choose to return.

17 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

plenty of selection in store, keane was very helpful on tills, answered any questions I had about my products and was very friendly and welcoming

15 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Lovely store

Lovely store, lots of choice and helpful, friendly staff.

8 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Jess was amazing at helping my wife…

Jess was amazing at helping my wife find some walking boots

15 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great experience at GO outdoors

Hannah was very helpful and put up with my Indecisiveness well, no rush whatsoever other than by my parents to go and watch rugby :-)

14 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service

Great service

28 février 2026
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

This store is much better than the MK…

This store is much better than the MK one, a much better variety in the same place & it’s huge.
I was helped by Abbey who was quite knowledgeable. Helped me choose a perfect coat for my trip to Iceland.
Also the fishing selection I think was most impressive and probably the best in the area. Will be returning for sure. Easiest trip with no stress!

10 mars 2026
Avis spontané
Logo de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

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