Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... Voir plus
L'entreprise a répondu
Towcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB
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Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... Voir plus
L'entreprise a répondu
Barry was excellent, very knowledgeable. Gave great advice and also reminded the checkout staff to ask, as we have a DofE card, which we had forgotten.
L'entreprise a répondu
Really lovely staff. I came in with my husband looking for new waterproof jackets and Abbie showed us around the different waterproofs and guided us on the best ones for our needs. I have visited... Voir plus
L'entreprise a répondu
We found the prices really competitive and the range of products available was also really convenient. Callum couldn't have been more helpful. He personally showed us everything we needed and was very... Voir plus
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Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, Royaume-Uni
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Nice new store. Excellent service from Hannah, and good prices.

Réponse de GO Outdoors - Northampton
Nathan was really good. Approachable when needing Help, couldn’t fault his service. I’m walked in knowing what I wanted but needed abit more information on the tent I needed. I brought the EH sendero 4 needed. Blow up bed and a camping chair have the rest of the stuff. Helped me where needed and gave me the best comfortable experience in go outdoors I needed. Thank you again from Callum

Réponse de GO Outdoors - Northampton
Great customer service from Milly. Milly was very polite and helpful serving me on the tills, really nice store and a wide selection!

Réponse de GO Outdoors - Northampton
Milly helpful and friendly at tills and Tamara was helpful and patient with choosing the right DOE expedition rucksack for my son. Nice big store with a range of items and would go back.

Réponse de GO Outdoors - Northampton
Milly was excellent serving me on the tills, she was very helpful and gave great advice to my daughter regarding her Duke of Edinburghs expedition. Thank you Milly! Fabulous store overall, I will definitely be returning soon.

Réponse de GO Outdoors - Northampton
Very helpful salesperson by the name of Hannah. Knowledgeable about running and different types of running shoes. Not pushy. Just an enjoyable experience. Very pleased with the eventual choice of running shoes. Couldn't have decided myself without her help.

Réponse de GO Outdoors - Northampton
Visited the store today to pick out some hiking boots we needed some help and a fantastic person called Jess. She came over helped 3d scan my feet. She then advised me of makes and sizes which would suit me. Even helped me pick out the best socks. Store is well kept and has a good variety. Couldn't fault one thing.

Réponse de GO Outdoors - Northampton
Getting my daughter some waterproof shoes and Jess was an amazing help in sizing and helping. Absolute star thank you so much

Réponse de GO Outdoors - Northampton
Thankyou Euella
Helpful knowledgable staff with a kind manner.
All shops should have staff like this.
I got a great deal.

Réponse de GO Outdoors - Northampton
Fantastic 1st experiences of GoOutdoors. Staff were brilliant in helping me and my son get the right equipment for his DOE. In addition prices were so good I bought a ski jacket in their sale. That was down to the pleasure of shopping there. I would highly recommend visiting the store as they have great trainers. Boots, clothes,equipment etc. If your into golf there is even a very good American Golf shop there which had some great prices as well! Massive store……

Réponse de GO Outdoors - Northampton
Nathan in the Northampton store was very supportive and helpful in helping me chose a sleeping bag and mat for my son's Dof E experience. Julie was also incredibly helpful calling Nathan to assist on the radio. A quick and helpful experience.

Réponse de GO Outdoors - Northampton
Amazing experience, i was very pleased with Keane as he was very helpful and extremely informed assisting me with everything i needed. I highly recommend coming here.

Réponse de GO Outdoors - Northampton
Hannah was very helpful, friendly, and very knowledgeable while trying on lots of shoes.

Réponse de GO Outdoors - Northampton
I recently visited Go Outdoors to purchase a North Face jacket, and I was genuinely impressed by the level of service I received from Sam at the tills.
From the moment I approached the counter, Sam was welcoming, attentive, and professional. He handled the transaction efficiently, but what stood out most was the way he engaged with me throughout the process. Rather than simply completing the sale, he took the time to ensure everything was right with my purchase, from confirming sizing to making sure I was happy with the jacket itself.
Sam’s communication was clear and friendly, which made the experience feel relaxed and personal rather than rushed or transactional. He also demonstrated strong product awareness and a genuine interest in helping customers, which added to the overall quality of service.
What really made the difference was his attitude. He came across as someone who takes pride in his role and understands the importance of customer experience. That level of care turns a simple purchase into a positive and memorable interaction.
Overall, Sam delivered outstanding service and represented Go Outdoors extremely well. Employees like him make a real difference and are a key reason why customers choose to return.

Réponse de GO Outdoors - Northampton
plenty of selection in store, keane was very helpful on tills, answered any questions I had about my products and was very friendly and welcoming

Réponse de GO Outdoors - Northampton

Réponse de GO Outdoors - Northampton
Jess was amazing at helping my wife find some walking boots

Réponse de GO Outdoors - Northampton
Hannah was very helpful and put up with my Indecisiveness well, no rush whatsoever other than by my parents to go and watch rugby :-)

Réponse de GO Outdoors - Northampton
This store is much better than the MK one, a much better variety in the same place & it’s huge.
I was helped by Abbey who was quite knowledgeable. Helped me choose a perfect coat for my trip to Iceland.
Also the fishing selection I think was most impressive and probably the best in the area. Will be returning for sure. Easiest trip with no stress!

Réponse de GO Outdoors - Northampton
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