VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I bought a leatherman in June but when I used the small screwdriver the end broke off. I phoned the Norwich store and explained. I was told to ask for Shaun. When I arrived he was very welcoming and... Voir plus
L'entreprise a répondu
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Voir plus
L'entreprise a répondu
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Norwich
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
City Trading Estate, NR2 4TQ, Norwich, Royaume-Uni
- 01603 574399
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Many thanks to fisherman Steve for…
Many thanks to fisherman Steve for helping us today.
16 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Debz was very helpful
Debz was very helpful . I wanted to try on a waterproof jacket . She was knowledgeable & suggested some good advice . At the checkout we were served by Laura , she was an absolute delight & a pleasure to deal with.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors exceeded our expectations
GO Outdoors exceeded our expectations. We were surprised by the range of products from budget to premium. The staff, Debz especially, were friendly, knowledgeable about the products, and helpful. Overall a very positive experience. Highly recommended for all your outdoor equipment needs.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Declan
Excellent service from Declan - returned some North Ridge Walking Boots that started leaking after only 3 months - no issues with exchanging for another another pair.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Went in to buy a beach change robe and…
Went in to buy a beach change robe and was greeted by a lady called Laura. Very polite and friendly, asked where I could find them she told me straight away. Was served again by Laura at the tills. Very professional and friendly service. Thank you
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Popped into the Norwich store
Popped into the Norwich store, today, to pick up a pair of "Cut down" walking trousers.
Had hung on till before just going on our walking holiday. Was after a certain brand but found another brand, much cheaper, and allowed me to purchase two polo tops, as well, one at half price.
So, I was able to buy three items, for less than the one branded pair of walking trousers, I had originally set out to do.
"Result".😊
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Go Outdoors great shop
Laura served me today who was very kind and helpful. Go Outdoors shop in Norwich is always a great experience.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I have twice ordered a product that was…
I have twice ordered a product that was stating in stock, the first one did not arrive so I got a refund. I checked and it was still in stock so ordered again and my order was cancelled and refunded the next day.
27 avril 2026
Réponse de GO Outdoors - Norwich
We are sorry to hear that the delivery of your first order did not arrive causing a refund to be issued, for you to reorder and the second order cancelling.
While we strive to ensure our website accurately reflects our stock availability, occasional stock errors can occur and we do apologise that your order has been affected by this.
We have chekced your order and can see that a full refund has been issued back to the original payment method used on the order.
We do hope we can be of assistance in the future.
Kind regards
Go Outdoors Customer Care Team
Good service as always.
Use this store a fair bit and always leave happy with the stock and the service, if needed. Staff always ready to help. Today was good and Laura on the checkout was pleasent and polite.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Laura was lovely today !
I was served by Laura today at the till and she was very pleasant,polite and warm and welcoming.
11 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Amazing server Tom O .We arrived at store to get stuff for my…
We arrived at store to get stuff for my son ,we was served by Tom .o he was amazing sorting out what we needed.he new where everything was in the store and one of the best sales assistants I have ever had .
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Steve what a legend
Steve what a legend, really helpful and knowledgeable, made it a breeze!
9 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly staff all round
Very friendly staff all round - Dean especially very welcoming to my dog. Great service.
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service from both Declan and Dean. Very helpful, 👏👏👏 Both a credit to GoOutdoors
7 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Samuel was such a lovely person
Samuel was such a lovely person. So helpful and made the shopping experience so good. He works at the Norwich store. Even though he was busy he took time to process our order with a smile. Thanks so much Samuel. So very helpful.
6 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Ally was most helpful
Ally was most helpful, going backwards and forwards to get trainers for us. We mentioned a type that she said may not be available and then spotted the word we had used on a box and brought that. She did her job very well, as did the man on checkout who carefully checked the product. Altogether a good experience!
5 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Laura C the lady to see for Waterproofs
I went into Go Outdoors this morning looking for a shell jacket that would be lightweight, easy to pack away but still good for a long hike if it were to shower. There are so many waterproofs in there I decided I needed some help. Let me start by saying Laura C was fantastic. She was polite, patient, knowledgable and very helpful, she asked my budget, what I needed it for and my requirements and from there showed me a selection of waterproofs that she thought would suit. I got to try on different sizes, also with an additional layer underneath to make sure it still fit properly. I ended up walking away with the Berghaus Stormcloud waterproof jacket and I could not be happier with my experience!
5 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Thank you to Paul for all your help with camp beds in the Norwich store. Lovely to hear you’ve been at the company for ten years and used to be a scout too!
4 mai 2026
Avis spontané
Réponse de GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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