VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Voir plus
L'entreprise a répondu
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... Voir plus
L'entreprise a répondu
Bought a tent but decided to return & purchase a different one having not removed from bag. Returned tent checked by staff but was found used. This means it has been returned previously to Norwich sto... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Norwich
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
City Trading Estate, NR2 4TQ, Norwich, Royaume-Uni
- 01603 574399
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Buying Waterproof Jackets
The item I wanted to look at was under tagged security, I had to find a member of staff to untag it. Debz came straight over to untag it - they really helpful and cheerful too!
They offered additional help with how to use the Nikwax waterproofing cleaner and re-proofing products which was useful.
Then very quickly served at the checkouts by Laura, who again was a very kind and cheerful employee, who advised us on the additional savings we could have made.
3 septembre 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Took a bit of searching to find the…
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patience as my husband didn't give his email correctly at first.
2 septembre 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thank you for leaving us a 4 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Laura was very helpful and knowledgeable
Laura was very helpful and knowledgeable
31 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very clean and tidy store in Norwich
Very clean and tidy store in Norwich, we have visited a few times and have always had a good experience staff are always helpful and knowledgeable
30 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We purchased 2 walking boots and…
We purchased 2 walking boots and waterproof clothing. Ally was extremely helpful, informative and patient - very pleased
29 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Glove liners
Needed new glove liners for my motorcycle gloves, very helpful staff. 1010 service.
Laura 👍
28 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Laura was great
Laura was great, full of helpful advice and super approachable. Great shopping experience.
28 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Larura
Larura, the staff memeber behind the till was very helpful with assisting setting up my loyalty card and excellent service all round
28 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Had a great experience today
Had a great experience today; Freya at the checkouts was SUPER lovely - she was very friendly, calm and helpful 😊 I'm not very tech savvy so she helped me with my apps and showed me what to do, she didn't rush me or make me feel like a nuisance, really lovely person - I'll definitely be coming back 😊
27 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Thank you for taking the time to leave a review.
We are very sorry that your order was delayed by over two weeks. This is not the level of service we aim to provide, and we understand how frustrating it must have been to wait so long for your order.
Upon reviewing your order, we can see that it has now been collected from your chosen store. However, we appreciate your disappointment at not receiving an email to confirm that your order was ready for collection, and we apologise for the lack of communication.
Your feedback is valued and helps us identify where we need to improve. We hope that we have the opportunity to assist you again in the future and provide a much smoother experience with clearer order updates.
Kind Regards
GO Outdoors Customer Care.
I ordered a bike and it wasn't perfect…
I ordered a bike and it wasn't perfect so after waiting for various attempts to make it ready for purchase, I eventually was able to ride it away.
Shaun tried everything possible to fix the faulty handlebar stem and kept in constant contact with, explaining what he was doing, and always apologising. After seeing this wasn't going to work I ordered another replica bike and he was able to replace the faulty one. The customer service was excellent
7 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Had lots of time for our concerns, didn't feel rushed.
17 août 2026
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The customer service in the norwich…
The customer service in the norwich store is second to none. The manager was so patient with my son who had many questions when buying his first tent. I have brought my children's bikes here - the care an attention we recieved was excellent. All staff have a genuine interest in customer care and I feel staff always go above and beyond. If you are in need of expert product advice for camping gear, tents or bikes - head to this Norwich Store!
21 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Was served by Laura who checked we had found everything and was very polite and helpful
24 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Bought a tent but decided to return &…
Bought a tent but decided to return & purchase a different one having not removed from bag. Returned tent checked by staff but was found used. This means it has been returned previously to Norwich store unchecked & put back in stock to sell. Go Outdoors wouldn't refund as it was used.
15 août 2026
Réponse de GO Outdoors - Norwich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Went to buy some walking boots and…
Went to buy some walking boots and received excellent and friendly help from Ally. Thanks and I love the boots
22 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Steve at Norwich was amazing today and…
Steve at Norwich was amazing today and supported us for inshore and fishing information. Above and beyond for my boys so thank you. Lady taht served me was also nice.
21 août 2026
Avis spontané
Réponse de GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great experienceAn easy online process
An easy online process , timely delivery and a great product
11 août 2026
Réponse de GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great experience Tom you n the bike…
Great experience Tom you n the bike department has been amazing, he was very knowledgeable
3 août 2026
Réponse de GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.