GO Outdoors - Peterborough Avis 

2 807
•
TrustScore 5 sur 5

4,9

Saville Road, Westwood, PE3 7PR Peterborough, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wonderful service. Had a problem with a pair of boots purchased in summer, swopped them out with no fuss. Then Julia/Ellie assisted with recommendations on other kit i was looking for and ended up wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited the store today looking for a pair of shoes for everyday walking. I wasn’t quite sure what would be best for my needs, but Gareth was very helpful and took the time to recommend a suitable p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were served by Matt today who was very helpful and knowledgeable despite us asking him to go back to the storeroom a couple of times to get different sized walking boots. He was approachable and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

When I came in a man called Gareth helped me. I would say Gareth is a really respectful approachable man, when I came in for boot cleaner and a new pair of boots, he kept our talk professional and was... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. aussi dans
  3. Centre de randonnée équestre
  4. Clud d'escalade
  5. Magasin d'articles de course à pied
  6. Magasin de vélos
  7. Magasin de vêtements de sport (activewear)

À propos de GO Outdoors - Peterborough

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Saville Road, Westwood, PE3 7PR, Peterborough, Royaume-Uni

  • 01733 797038

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 807)

36 702 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

New Tent

The sales team were very polite and informative, Steve was especially helpful with our final tent selection and purchase. Great experience overall.

3 octobre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great service from Hannah

Great service from Hannah

4 octobre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great experience!

Hannah and Ellie were super helpful! They were authentically kind whilst efficiently working quickly in collecting additional boots. I tried on so many hiking boots but Hannah encouraged me to try on as many as I should. Both super friendly, very supportive and incredibly informative, amazing workers. 😊

4 octobre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The lovely Megan and Dave 👍🏻

We spoke to megan on the 3rd oct explaining that we had ordered an e bike on line as it was alot cheaper after we had left another shop earlier in the week we couldn't believe the saving its was supposed to be delivered on the 2nd oct but missed the dedline.for some odd reason i decided to ring the Peterborough store and as i said above spoke to megan who i feel went out of her way to help us with our query and said they would honour the price and luckily had 1 left of the size in store so made the decision to the store this morning and was built by the lovely Dave so job well done guys much appreciated 👍🏻👍🏻

4 octobre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Friendly staff and good communication…

Friendly staff and good communication re collection of the order. Shop was well stocked too and great prices.

21 septembre 2026
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Superb Customer Service

Dave and Megan willingly spent lots of time helping me try on multiple shoes to find the right fit. They were exceptionally well informed and offered superb customer service.

30 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Visited the store Thursday last week…

Visited the store Thursday last week and would like to say a massive thank you to Hannah Steve and meghan they all made the visit enjoyable and easy, Steve went above and beyond to find the product I initially came to buy,Hannah on the tills was lovely and so welcoming and meghan came to help, definitely coming back would definitely recommend thank you all

24 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Purchasing new trainers

I visited the store to purchase some new trainers. Excellent service from start to finish. Gareth was very helpful and knowledgeable and took the time to help me find the right trainers. A very good shopping experience, thank you.

27 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Gareth was very friendly and helpful…

Gareth was very friendly and helpful when we needed some walking boots for my son - multiple sizes and types and very patient throughout!

27 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Matt was extremely helpful gave us a…

Matt was extremely helpful gave us a full demo and the fishing bed is perfect for what we need it for

22 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Customer service was really good

Customer service was really good. The staff were very polite and helpful when I was struggling to get what I needed. Good sale items too. Make time to look around as there is lots to see. I would highly recommend these guys.

27 août 2026
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Gareth and Tom were very polite and had…

Gareth and Tom were very polite and had a really good conversation whilst serving us. Very good staff members 👍🏻

26 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

Armed Forces not welcome

Visited your store as i used too, took what I needed to the till and produced my MOD Form 100 ( HM Armed Forces Veteran card) as i have done in the past to be told Go Outdoors doesn't want to give Armed Forces a discount anymore. Nice to know how much your company values our service. However if I was a cleaner in a hospital I could buy a Blue Light card which you value more than members of our Armed Forces.
I feel very let down and disheartened by your new policy.
Why has your company done this to us?

21 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thank you for taking the time to share your feedback.

We are sorry to hear that you were disappointed by your recent experience and understand your frustration regarding the Armed Forces discount not being provided to you at checkout.

We greatly value and appreciate the service and sacrifice of Armed Forces. We would like to look into this further for you and have requested details via Trustpilot. Once we receive your information, we will be happy to investigate and provide further clarification on the matter.

Kind regards
GO Outdoors Customer Care Team.

Noté 5 sur 5 étoiles

Excellent customer service

Our sales advisor, Matt, was really helpful. He made time for us and didn't rush us to make a decision. And he then supported us in getting a price match reduction on the trekking boots we were buying.

14 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Laura NG

Laura was brilliant when helping me find the right walking boots for my 30 mile charity walk this coming Friday 18th September.
I have metal plates in my left ankle and she couldn't do enough to help advise me and find the most comfortable boots to help support me. I always find the staff are brilliant at GO outdoors and I'm grateful for her help.

13 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really good store- so much choice

Really good store- so much choice. Staff very helpful and knowledgeable. Prices good with club discount.

27 août 2026
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Gareth was very helpful with what type…

Gareth was very helpful with what type of shoes i wanted, he has great customer service skills and a very funny personality, always throwing in a joke.

12 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Gareth

Gareth was extremely helpful and knowledgeable in helping me find parts of my DofE kit and not recommending the most expensive but instead recommending the kit that will work the best for me. He was also good at keeping a happy atmosphere by making jokes and being able to have a laugh.

12 septembre 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Top notch store & staff

We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak with a “tent expert “ and we were introduced to Dave. Now this guy is a credit to your company. He’s very knowledgable but without being a typical sales person. He listened to all of our requirements without judgment. He gave his opinion without pressure. There’s no way I wanted to make a large purchase like this online without expert advice first. The outside display is a genius idea and very helpful. I can’t wait to start our family holidays for years to come.

24 août 2026
Avis spontané
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Very pleasant young man on the tills

Very pleasant young man on the tills, was very helpful with answering my enquiries. Shop set out nice. Staff helpful, bought a couple of items but the tent we wanted remained out of stock unfortunately.

30 août 2026
Logo de GO Outdoors - Peterborough

Réponse de GO Outdoors - Peterborough

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

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