GO Outdoors - Poole Avis 

2 908
•
TrustScore 5 sur 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Went into the store at Poole looking for walking shoes - i hate this type of shopping and i find it pretty overwhelming. Peter turned up and he made my experience all the more easier and pleasant. He... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Will served us today in the shoe department as we were looking for walking g boots for South America and his knowledge was brilliant and really helpful

L'entreprise a répondu

Noté 5 sur 5 étoiles

A seamless experience at Poole store with Andy A & Kim yesterday 22/10/26. Exemplary service and a deal was done. If only everyone was as pleasant. Well done.

L'entreprise a répondu

Noté 2 sur 5 étoiles

The goods purchased so far, appear to be just the ticket, and when I visit your retail store your staff are very helpful. However, my biggest gripe and frustration is that what seems to be availab... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. aussi dans
  3. Centre de randonnée équestre
  4. Clud d'escalade
  5. Magasin d'articles de course à pied
  6. Magasin de vélos
  7. Magasin de vêtements de sport (activewear)

À propos de GO Outdoors - Poole

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Royaume-Uni

  • 01202 013610

4,8

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(2 908)

37 055 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Halaema was very friendly and helpful!

11 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I am awful at decisions!

I am awful at decisions!! Today I needed a new tent and Quinn was SO patient and helpful I actually managed to buy one which I am very happy with instead of giving up …. Again … and going home 🤣 Quinn even carried it to my car. Thank you 😊

12 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I had a great experience at Go Outdoors…

I had a great experience at Go Outdoors Poole yesterday -Maleema was really helpful in the boot section with advising on hiking boots. Will definitely be coming back for other outdoor equipment purchases in the future.

11 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great experience and amazing staff

We had a great experience buying walking boots for myself and my husband. Haleema was extremely helpful and nice. Thank you very much!

11 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Helpful staff

Visited Poole branch today & found everything we were looking for. We were served by Maleema who was very helpful & friendly having a constructive input with our purchase.

11 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thank you harry

Thanks you harry, very helpful with finding things i would of been there all day and good pointers with the socks thank you dear

10 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great Staff

Great place, well spaced out.
Superb and friendly staff. Had a great chat with a shoe guy today and the lady at till (Kim) was pretty patient and sound whilst helping me pack and sort all the bits id bought 👍🏻
Definitely recommend the store.

10 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Member of staff was friendly, gave honest advice and super helpful -Haleema at Poole store

5 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Quinn is a star!

Brilliant help today from Quinn who assisted me chose a Cadac and the associated bits and bobs! So confusing but with Quinn’s help it all made sense. Now if he’d like to come around and help me cook on it that would be excellent! Seriously though, thank you Quinn.

2 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

The assistant who helped me choose some…

The assistant who helped me choose some new walking boots

1 juin 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

A very excited Maleeva rushed over to the checkout


Maleeva in the boot section was excellent in assisting and advising me in purchasing insoles for my walking boots. I also needed walking socks but my size was not in stock. However whilst at the checkout paying for the insoles an excited Maleeva rushed over having found a pair of socks in my size. Very well done thank you.

22 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Fab service and great prices!

I visited this store today as needed some tent bits for our IOW festival trip. A young man called Harry helped me and gave me advice, he was very approachable and friendly! The man on the cash desk was also really helpful. A great store with such great prices when you become a member, well worth the 5.00. Thank you for your service

29 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

Signed up for membership online to get…

Signed up for membership online to get 10% discount for a product that I wanted in a local store which showed in stock. Went to order only for the system I could not collect from my local store, nearest store being 30 miles away.
Then went to my local store, found the product only to be told at the til that getting my membership online meant I couldn't use it in store for at least a few days! Person on the til did get my membership prices by getting a manager to apply although had to wait 5 minutes for them to be free. Farcical from end to end

21 mai 2026
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thank you for you taking the time to leave a review.

We are sorry to hear of the experience you have received when purchasing the item and with the membership being applied instore, whilst we aim to ensure our stock files are accurately reflected on the website and instore occasionally stock discrepancies can occur. We are pleased to hear that you was able to purchase the item in the wanted store.

Your experience has been highlighted to the relevant teams for improvements to be made.

Kind regards
Nicola
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Dave was great on the till

Dave was great on the till, he was able to raise a question for me with the shop staff for a product I could see myself.

26 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Well stocked store

Well stocked store. We visited as wanted a portable gas bbq and unsure which one would be best for our purpose fortunately shop supervisor's Ben and Quinn were close at hand and asked if we required help. Both were super knowledgeable and went on to sell us a cool box and bbq accessories too. Their service was EXCELLENT and both are an asset to Go Outdoors. If ever you are visiting store and are unsure about your purchase we would recommend seeking their help.

26 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Visited this store and was served by an extremely helpful member. Her name was Haleema, and she deserves a mention because she was very knowledgeable & helpful in helping my husband make the correct decision on which shoes to buy. He felt 2 different sizes fitted him well & both were comfortable. She explained why the smaller size were the correct ones , giving knowledgeable clear reasons. A few days later, one
happy customer with very comfortable shoes and no blisters. Thank you Haleema.

23 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Rebecca was very helpful

Rebecca was very helpful, friendly and efficient. Told me where to find what I wanted, then helped me get a discount, by renewing my membership card. Very helpful. Thankyou

26 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Popped into this branch today for…crabbing gear.

Popped into this branch today for crabbing gear,I was really impressed with Mariam. Mariam helped me with everything I needed and took me to where everything was kept.
Mariam had excellent customer service.

25 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great products for all your camping…

Great products for all your camping needs at competitive prices. The staff are also very helpful.

10 mai 2026
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I was looking for sunglasses

I was looking for sunglasses. Jake was very patient and extremely helpful and not rushing me at all. Such a lovely young lad.

24 mai 2026
Avis spontané
Logo de GO Outdoors - Poole

Réponse de GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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