Porthmadog GO OUTDOORS- Recently visited this store during a trip to North Wales.. I required a new pair of hiking boots, I approached a staff member called Tyler, his customer service amd people s... Voir plus
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Lisez les avis des autres
I have used this shop on a number of occasions and I have always been very satisfied with the service. Today I had the pleasure of being helped by three members of staff. The first was just fine, the... Voir plus
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Location of shop suits an easy shopping experience , large car park , helpful and familiar staff , very easy store to browse and buy from . I have never been there when it has been too busy and uncomf... Voir plus
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I come here whenever I need walking or outdoor bits & bobs. It has great parking & the feel of an independent store. The staff are all extremely friendly, helpful & knowledgeable. Prices are competi... Voir plus
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À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Porthmadog (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Penamser Road, LL49 9NY, Porthmadog, Royaume-Uni
- 01766 800081
4,8
Excellent
550 avis
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An amazing costumer service
An amazing costumer service. Had an awful night on a product we brought a while back. Asked for advise and was great with helping us thank you for your kindness and understanding xx
26 juillet 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Solutions
I was not sure exactly sure what I needed for packing to go along with my suitcase. I was looking at pack backs which weren’t quite right. The sales associate Blonwen listened and added to our discussion. She disappeared and returned in a moment with the solution to my problem and it was just right! She is quite nice and knowledgeable as well.
14 juillet 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff were really helpfull
13 juillet 2025
Réponse de GO Outdoors - Porthmadog (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Transparency of discounts available
Once I made the purchase someone asked did i get my discount as a National Trust member. As a first time user, I was very disappointed that nothing was mentioned about accepting discounts.
12 juillet 2025
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service from a young man
Excellent service from a young man. Extremely helpful and considered our needs. We are absolutely delighted with our purchasers
4 juillet 2025
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Phil was a great help
Phil was a great help. Very knowledgeable and friendly. Bought boots and a pack—grateful for your help.
2 juillet 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Gareth was extremely helpful
Gareth was extremely helpful. A great ambassador for the company.
1 juillet 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The staff are all great
The staff are all great, very helpful and polite. Staff member 'Gareth' was friendly and ready to give help
27 juin 2025
Réponse de GO Outdoors - Porthmadog (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great range of gear at keen prices.
Great range of outdoor gear at keen prices.
I'm a regular shopper and really appreciate the helpful advice and guidance from the staff but loses 1* for the confusing tickets prices.
24 juin 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Alfie
We called into the Porthmadog store last week because my elderly Mother in Law had forgotten to bring her walking stick on holiday. In the store we met a member of staff, Alfie who helped us find a stick, showed us how to use it and made it the right height for her and it only cost £10! Great service, Alfie is a credit to you.
19 juin 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Porthmadog (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I thought the price was really…
I thought the price was really expensive and labelling on the shelf not clear. Including discount product was much dearer than in other stores but too embarrassed not to purchase the product.
I won’t be in store again
11 juin 2025
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Manager and Staff extremely helpful
Manager and Staff extremely helpful, listened to the itdms I was seeking. Advidised me of brands and price ranges.
31 mai 2025
Réponse de GO Outdoors - Porthmadog (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Go Outdoors Porthmadog always helpful
Go Outdoors Porthmadog has helpful friendly staff who are knowledgeable about outdoor equipment (walking etc).
5 juin 2025
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store
Thank you Gareth for helping us today. Very good customer service ,polite and went out his way to help.
26 mai 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop. Amazing staff.. Alfie was an absolute legend. A true flash back to 1st class customer service, even helped us carry everything to the car. What a guy.
26 mai 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I was buying an air tent
I was buying an air tent. At the store I was greeted and immediately helped.
After one question, Gareth was called and he, not only gave me all the information I wanted, but even suggested an alternative. I bought the alternative.. a Rydal Air 400 tent.
The service was second to none.. excellent.
25 mai 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service.🌟🌟🌟
Thank you Phil for your assistance today in purchasing our cadac gas barbecue and helping us get the right accessories and parts for what we required also your knowledge of the item. Can’t fault any of the team as all played a part in an enjoyable shopping experience.
23 mai 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service and friendly manner
Great service and friendly manner. Phil talked all about how to look after our new pair of walking boots and an existing pair. He was super helpful. Came out with a great pair of boots, cleaner and knowledge on how to care for our boots. Thank you very much
23 mai 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Gareth was so helpful today
Gareth was so helpful today. Got us a piece of equipment we desperately needed in order to camp.
The product was out of stock on the front shop but he managed to get his hands on what we needed. Gave great advice on some kit that we also brought for our trip. Super friendly, chatty and really helpful. Second time he’s saved us in 18 months!
Thankyou Gareth!
15 mai 2025
Avis spontané
Réponse de GO Outdoors - Porthmadog (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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