GO Outdoors - Reading (Express) Avis 

183
TrustScore 5 sur 5

4,9

Chain Street 3, RG1 2HX Reading, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thank you, Ciaran! We struggled to find the place and park nearby as we were returning a tent. Thankfully, we had Ciaran's expert help, including carrying the tent, directing us and answering our ques... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

À propos de GO Outdoors - Reading (Express)

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Chain Street 3, RG1 2HX, Reading, England, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

183 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(183)

33 008 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Simply great value and service

Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it on. I really felt she was cared that my customer experience was good.

27 juillet 2026
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great value and comfortable fold up chairs

We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy with our choice - comfortable and sturdy and lightweight to carry.

1 août 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

5/5 Stars - Exceptional service from Sammi!

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any pressure. Her knowledge and genuine eagerness to help made the whole experience fantastic. Highly recommend asking for Sammi!

31 juillet 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Noté 4 sur 5 étoiles

Order tents

Order tents, Went into shop to collect very friendly & helpful staff. Definitely would Recommend.

20 juillet 2026
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Anya was very helpful in helping me…

Anya was very helpful in helping me choose my merrell hiking shoes and very polite.

17 juillet 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thank you

Thank you, Ciaran! We struggled to find the place and park nearby as we were returning a tent. Thankfully, we had Ciaran's expert help, including carrying the tent, directing us and answering our questions. He went above and beyond and we really appreciated his exemplary service.

12 juillet 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Sammi offered great advice without any…

Sammi offered great advice without any sales pressure

2 juillet 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Service was good

19 juin 2026
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Welcoming staff (Sammi).

Welcoming staff (Sammi).
Very professional and gave me great advice. Very happy with the service.

22 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Good customer service

We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience!

Ciaran and Samri we really helpful and explained how I should.sign up in store not online and assisted with this..the store offers are a bit confusing with all the bits and differences so it was nice to be helped by such lovely friendly professional people.

I felt rather sorry for Ciaran as he clearly has some needy colleagues who kept being incredibly loud in his earpiece despite him saying he's with a customer.

20 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Luciana and Ciara’s where really nice…

Luciana and Ciara’s where really nice friendly and welcoming and helpful

20 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Ciaran was very helpful as so needed a…

Ciaran was very helpful as so needed a Camping bed as I was taken a group of young people to a Young Carers Festival.

19 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent friendly staff

Excellent friendly staff, very knowledgeable and thorough. Thank you Richard and Sammi.

18 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Served by Anya & Ciaran who were both…

Served by Anya & Ciaran who were both really friendly, helpful and knowledgeable regarding DofE equipment choices.

Great variety of options and very reasonable prices.

They sorted out discounts for us too.

Always a pleasure shopping here.

14 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Served by Anya & Ciaran who were very…

Served by Anya & Ciaran who were very helpful with all the options of walking shoes. They took their time to explain the difference in the products and were very patient whilst we tried lots of different pairs on.

14 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

A great Go Outdoors team!

The Go Outdoors team were incredibly helpful, both over the phone prior to my visit, and in store. Anya offered some great advice in store over tents and was both knowledgeable and patient. A great team and very helpful. I will be back soon.

12 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Excellent, friendly customer service!

I was initially helped by Luciana to find a new 65L backpack after my trusty one needed replacing after many years. She was super helpful, lovely and knowledgeable. She couldn't have been better! Faizal then served me at the till and despite a problem with my DofE discount he was again helpful and knowledgeable and between the two managed to solve the problem. I will absolutely return when I next need something for the outdoors!

13 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

Great customer service. And a surprisingly good selection for the size of the store.

2 juin 2026
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Really helpful & knowledgeable staff

Really helpful & knowledgeable staff. Thank you especially to Sammi on our most recent visit. A really good range of clothes & equipment, well set out…

6 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Great staff

Luciona was so helpful when my 4 year old was having a tantrum and not wanting to try on the raincoat. She distracted him and showed us the mirror which did the trick. Thank -you!

6 juin 2026
Avis spontané
Logo de GO Outdoors - Reading (Express)

Réponse de GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

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