GO Outdoors - Stoke Avis 

The parcel was delivered to store ready for collection on my return from holiday

Excellent service from Theresa very knowledgable regarding walking boots. Would highly recommend

Thank you to Hayley at Stoke GoOutdoors for assisting me to exchange a recently purchased mummy type sleeping bag. We had a laugh when I said I could not zip the bag up due to my broadness( I'm much too fat/large for a mummy bag). Hayley soon processed my exchange and then I took a much larger bag which now fits fine. Thanks Hayley for making the experience just great.

I ordered 2 items (buy 1 get 1 half price) for collection at my local store. A day later, the half price item was cancelled and refunded by Go Outdoors - owing to no stock at store. However, multiple local stores were all showing stock available on line?!

When I called GO customer services to request that they fulfilled the order using a different local store, I was told this was not possible. However, I could cancel my order and reorder again from a different store.

When the order was cancelled I then wasn't refunded in full (requiring another call to GO customer services).

Later that afternoon I decided to call into the store where I would have collected my original order from. Remember - this was the store with only 1 item in stock, yet 7 were actually available on the store's shelves!!

Dreadful customer service. It's no wonder people choose to pay a slight premium and shop with online sellers such as Amazon.

Good quick service at the checkout. Thank you.

Rory was one of the most friendly sales assistants I have ever met. He didn't rush unnecessarily as my son wanted to know what the magnet did to remove the security tags and even showed the ink in them. He made some good jokes and see definitely makes you want to return. Thank you Rory.

Fantastic staff very tidy and well presented store, staff always helpful and they make a big fuss of our jack Russell dog. Two staff who stand out are Rory and Clare a really credit to the company.

Good choice, most items are fairly priced, and the staff are great - really helpful and friendly

Tom was amazing had a right laugh and was very polite

Looking for some walking boots/shoes for our regular Lake District visits with the dogs/family. Excellent range available; almost too good as relied on the advice of the staff to choose a pair! The store was welcoming, tidy and well laid out to find what we were looking for. Caitlin, the staff member who served us was polite, friendly and knowledgeable; how customer service should be- if there is an employee of the month in place, she would be MOST deserving! She’s a credit to the team!

Smooth talk, quick action. The staff was very approachable. James claire was very helpful and he sorted out things in quick time

Amy was great very helpful and knowledgeable. 5 stars
Store is great on both levels
Good discounts

Harry at chequoute was most helpful, pointed us on the right direction for what we needed, held some items whilst we shopped further and was interested in our travels from the USA into Europe. Very helpful & friendly lad.

Great selection of outdoor gear, with some decent sales discounts.

Waiting at the till to be served, a very pleasant member of staff waved us over to the till, asked if we had found everything we needed and was very professional and polite, honestly if more staff gave as much to their job as Harry, that place would be even better

The lad at the checkout Harry was very helpful and had amazing customer service need more people like him in the industry 💯

Excellent and professional service from Anthony, he was extremely knowledgeable about walking shoes.
Friendly and helpful service from Harry on paying for my purchases. I would highly recommend Go Outdoors in Stoke.

Very helpful and attentive staff. Harry on the till was especially helpful

Harry did a great job, first on the phone, then at the store. Clear, keen, active manner. A pleasure to deal with. Sadly, he and his manager were selling me the wrong product, and I drove for two hours only to find the part didn't fit. In talking to several GO stores trying to put this right, I found a wide variety of abilities, so when you do find a Harry in Stoke, or a Tom in Shrewsbury, appreciate them.

Absolutely BRILLIANT!!

Product knowledge was unprecedented, brilliant service, polite & professional.

Store was spotless, every rack stacked full of AMAZING priced products.

Massive thank you to Harry and Josh. Excellent help and I can’t thank you enough for your help.

During our visit to GO Outdoors today we were greeted in the equine department by a lovely lady named Carol. Carol was super helpful with my daughter supporting her with sizing and recommendations, we enjoyed chatting with her and were really grateful for her help.