Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.
L'entreprise a répondu
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Lisez les avis des autres
Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... Voir plus
L'entreprise a répondu
Very well served at the Sunderland branch. Went close to closing time and was promptly served by Neil to choose my hiking boots, and explained their membership benefits.
L'entreprise a répondu
Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Sunderland
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Pallion Retail Park, SR4 6TY, Sunderland, Royaume-Uni
- 03443 876770
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very well stocked store but the…
Very well stocked store but the highlight of our visit was your staff member Poppy who couldn’t have been more helpful and was so friendly! Nothing was a problem thank you Poppy for a lovely shopping experience!
26 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Visited Go Outdoors Sunderland today
Visited Go Outdoors Sunderland today. Served by Emily who was extremely helpful and patuent and went out of her way to ensure I had everything I needed. Great service.
25 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great customer service
I was struggling to find the right pair of walking shoes and Neil was a massive help. He brought out loads of pairs and was really patient and friendly. A huge credit to the store.
14 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very good customer service
Visited the store a couple of times in the last week for a new gas canister for my Campervan and bought some clothing whilst there. All of the staff were helpful and friendly. Ruby was very attentive and helpful with a return that I had.
23 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes
Getting some walking shoes, very helpful and patient assistance from Karen. Much appreciated. A good selection of shoes to choose from as well.
20 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Order made date given
Order made date given, message to say ready for collection overall it arrived a day after expected date but happy with purchase
Plenty of parking
3 juillet 2026
Réponse de GO Outdoors - Sunderland
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Nathan
Nathan was very very helpful I would go back and deal with this lad again
17 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff very pleasant
Called into the Sunderland branch this morning for a pair of walking training shoes and the assistance Karen pull out all the stops. She was very helpful and nothing was a problem. We go every time when we need anything outdoorsy and all the staff are pleasant and friendly.
13 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Poor Customer Service
Very disappointed with the poor customer service given by the young lady who served me today.
She gave no attention whatsoever and was more interested in chatting and giggling with her colleague about taking a video of someone outside, which her colleague was unable to do in time.
Till receipt: ASS:22/0 TILL:01449/3 TRANS:82323
11 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
We aim to provide excellent customer service at all times and it is saddening to hear that this was not your experience during your recent store visit.
We have now received further details from you via Trust Pilot and your comments have been passed on to the store's management team. The incident will be thoroughly investigated for improvements to be made.
We appreciate you bringing this to our attention and hope that we can be of assistance again soon.
Kind regards,
GO Outdoors Customer Care Team
Great staff very helpful thank you…
Great staff very helpful thank you angel
11 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful staff.
Neil was so helpful in a laid back no pressure sort of way. He was very knowledgeable about hiking boots which was great because I didn't have a clue. I picked a pair which were not in stock in my size. Neil brought an alternative pair which I loved.
10 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Sunderland
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Excellent service and advice provided
Excellent service and advice provided from shauna who served us she was very helpful
5 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nathan a credit to Go outdoors Sunderland
Just been in to Go outdoors Sunderland. I'm a sea angler, not course or carp, yet I am visiting a lake this weekend with my son for some fun. Nathan proper sorted me out. Told me everything I needed to know and what gear I needed to get started. He even took the time to show me how to connect the rig up.
Thanks Nathan and keep up the excellent service!
Lee.
4 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Went in with a dream and came out with…
Went in with a dream and came out with many ideas. Nathan has facilitated a full day of fun with his expertise. Top quality service
4 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Extremely helpful
Extremely helpful! I’m a novice and needed some advice, Nathan was great and friendly.
4 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Wanted a membership and items
Wanted to find out about a membership and also so items. The lady behind the desk ' Sue', was very helpful in filling out the membership and explaining the benefits. Service was spot on.
3 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Nathan was extremely helpful when…
Nathan was extremely helpful when looking for fishing hooks.
Thanks
3 juillet 2026
Avis spontané
Réponse de GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
easy to order however when i went to…
easy to order however when i went to collect my order from the shop the collection point was upstairs and no lifts i also had my 2 young grand children with me the sales assistant took my details and went upstairs to get my order just fantastic service
25 juin 2026
Réponse de GO Outdoors - Sunderland
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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