GO Outdoors - Thurrock Avis 

I had an absolutely fantastic experience at this store today, thanks to Kelly, who went above and beyond to help me find a specific jacket I was looking for.

I had travelled from Woolwich specifically to find this jacket, and Kelly couldn’t have been more helpful. She spent around 15 minutes searching the warehouse for it and even took the time to come back and update me, explaining that it might take a little longer but reassuring me that she would be as quick as possible. I really appreciated this thoughtful gesture.

Thankfully, she managed to find the jacket! She was extremely polite, friendly and professional throughout. She gave me plenty of time to try it on and make sure I was completely happy, without putting me under any pressure to make a purchase.

Kelly also personally served me at the till, where we had a lovely, light-hearted chat, which made the whole experience even more enjoyable. It’s these little personal touches that really make a difference.

The store itself is very well stocked, with an excellent range of clothing and accessories, and is definitely worth a visit.

I left with exactly the jacket I wanted and was extremely happy with the whole experience.

A huge thank you to Kelly for her patience, kindness and outstanding customer service. She is a real credit to the store, and I will certainly be returning!

This company has it all, not only great prices but great customer service “thank you Kelly”

Great service, Kelly was so helpful with my purchases.

Simon was extremely helpful with advice and recommendations, Harvey very pleasant and engaging as well at checkout, a far more pleasant experience at the new store in Thurrock.

Very helpful staff.
Just literally stepped through the door and notice bivvy table leg cap was missing .
Staff where ever so helpful and changed it with out question.
And we have a shop at tonbridge well
Well done you
Db kent

I popped into the Thurrock branch and was greeted warmly by the professional retail assistant named Sue, polite and engaging. A credit to your company and store.

I needed a rucksack for 14 y old son & Ethan was brilliant. Really helpful, patient & knowledgeable. He didn’t try to convince us to buy something we didn’t need & instead helped us to make sure we found the perfect fit. Great experience & will be coming back. Thank you! (Kelly on till also helpful!)

Jenni was a great help and offered a friendly service at the tills. Thank you for making our shopping a nice experience.

Great place to get outdoor things, easy to find stuff. Jenni was very helpful and checkout was fast👍🏼

It was the first time I used one of your stores. I decided to use the Thurrock store. I was really impressed by Ruby who helped me find the right walking shoes. She was very knowledgeable and could answer my questions. Ruby was very polite and nothing was too much trouble. She is an asset to your store and I will use your store again.

Kelly from the thurrock lakside store was a great help thak you.

Kelly was amazing and was very professional and made sure she faced me when talking as I’m deaf and dealt with my return of my sleeping bag and liner as it was not suitable for me. It was effortless and all sorted writhing 5 mins. The store is amazing and the hot and 20 mins drive was worth it. Staff were great, very accessible as I was on my mobility scooter. I was able to see my tent I had brought and I’m super happy with it. So much variety of outdoor pursuits items!! Thank you so much Kelly for getting my reason for visiting sorted so quickly.

Jenni was amazing, very helpful. I had no clue what trousers I needed for my work and she found the perfect ones alongside some cool belts too!
Thanks jenni

Ruby was so helpful with our purchases and went above and beyond the required level of service!! Well done you and thank you.

I think the customer service is one of the best experiences i’ve ever witnessed in any retail store. Furthermore, the help of Angelos and Kelly really improved my experience. They’re expertise and patience really helped me.

Today I was in desperate need of a few bits and what a delightful treat to find everything I needed in one go . Phoebe was ever so helpful and resourceful and guided me in the right direction efficiently . The store is well set out and all staff are helpful . Thank you Thurrock !

Superb customer service. Came into the store on 3 occasions over the past few weeks in preparation for 7 day hike in Africa. Explained I’m fairly new to hiking and have a specific kit list, at no point were the team trying to upsell. All recommendations based on my specifications with the staffs personal experience in mind which were super helpful.
At any point where the member of staff was unsure, they organised someone else who knew more about the topic, handed over to them and spent easily an hour each time to go though my options.

Big shout out and special thanks to Poppy, Oscar and Ethan.

Cannot fault the service received in store, but online operation was woeful. Wish I had read the poor reviews on trustpilot before placing an order. Item ordered did not arrive until 10 days after planned date, multiple emails to customer service ignored, after an 80 min phonecall I was informed the store had had my item for 5 days but would need another 7 days to prepare the bike. Terrible service, if you are looking to order online, dont bother, you have been warned, all the negative reviews can't be false.

Angelos was amazing. Made several checks for us on stock level, good product knowledge and reserved the products we wanted for collection and even remebered us 2 days later. Perfect service .. thank you.

We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual.
New shop is nicely laid out, usually well-stocked. Hoping they sort out some ventilation or air conditioning upstairs, it is stiffling hot, worse so during a heatwave.
All staff is helpful and friendly.
Shame this location is no longer an Evri Parcel Shop.
Special mention to Oscar who has been very knowledgeable in helping us buy all our camping gear during our numerous visits.