Absolute rubbish! Peeling inside pan. Discolouring outside. Handle is broken. All after less than 3 months use. You can’t test quality of durability from a 30 day warranty which should be a warning! I... Voir plus
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I sent an email with a query and it was answered within four hours which was impressive. An email conversation between Maria and myself, pointed me in the right direction. Maria was very understand... Voir plus
L'entreprise a répondu
The butter yellow ceramic set brightens my whole kitchen. Beyond the color though it genuinely cooks beautifully. I barely use oil now and everything wipes clean with almost no effort.
L'entreprise a répondu
I bought this set when we downsized and needed something compact. It fits perfectly into one cabinet corner and nothing rubs against each other. Space saving but still stylish which i love.
L'entreprise a répondu
3,8
Bien
387 avis
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Useless and liars
For weeks I was asking for my frying pan to be exchanged as it had a long crack in it . The answer was always the same you are out of yr 28 days guaranteed. But it’s faulty! Still no . I came on here to give a negative review only to be contacted by the company to ask if I would take the review down. I said not a hope in hell! But Give me a new frying pan and I will happily do so , they said they would but have I received my new frying pan, NOPE!
Their customer service is actually shocking. I think when I got mine it was a bad batch as people were saying the same as me . I get that nothing’s perfect but admit to it and send our a new frying
pan!
16 avril 2026
Avis spontané
Réponse : Gourmetific
Hi there,
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been.
We’ve carefully looked into this, but unfortunately, we were unable to locate your order using the information available under this username. We’d really like to investigate this properly and make things right for you.
If you’re open to it, we kindly ask you to reach out to us directly via email so we can review your case in detail. You’re also welcome to include a screenshot of your review or any previous correspondence to help us locate your order faster.
Once we receive your message, one of our Customer Retention Managers will personally take over your case to ensure it is handled with the attention it deserves. Our goal is to resolve this in the most appropriate and satisfactory way possible for you.
We truly appreciate the opportunity to make this right and hope to hear from you soon.
Warm regards,
Gourmetific Support Team
I like how evenly everything cooks now
I like how evenly everything cooks now. No random hot spots ruining food. That used to annoy me so much.
13 janvier 2026
Avis spontané
Réponse : Gourmetific
Hi Arielle,
Thank you so much for your kind feedback 😊 We’re so happy to hear that you’re enjoying the even heat distribution — no more frustrating hot spots!
It’s great to know it’s made your cooking experience more enjoyable 💛
Thanks again for taking the time to share your experience!
Best regards,
Gourmetific Support Team
I like how lightweight it feels but…
I like how lightweight it feels but still sturdy. Doesn’t feel flimsy at all. Easy to handle even when full.
21 janvier 2026
Avis spontané
Réponse : Gourmetific
Hi Eva,
Thank you so much for your lovely feedback 😊 We’re so glad to hear that you’re enjoying the lightweight feel while still finding the set sturdy and reliable!
Making cookware that’s both easy to handle and durable is exactly what we aim for 💛
Thanks again for taking the time to share your experience!
Best regards,
Gourmetific Support Team
Eggs literally slide off
Eggs literally slide off. I didn’t even believe that would happen tbh.
13 mars 2026
Avis spontané
Réponse : Gourmetific
Hi there,
Thank you so much for your kind feedback 😊 We’re thrilled to hear that you’re enjoying the non-stick performance — that smooth, effortless glide is exactly what our cookware is designed for!
It’s great to know it made such a noticeable difference in your cooking experience 💛
Thanks again for taking the time to share your thoughts!
Best regards,
Gourmetific Support Team
Réponse : Gourmetific
Hi Holly,
We’re very sorry to hear about your experience, and we completely understand how concerning this must have been — especially when safety is involved.
This is not the experience we want for our customers, and we take this kind of feedback very seriously.
A member of our team has reached out to you directly to review your case in detail and work towards a proper resolution.
We truly appreciate you bringing this to our attention.
Best regards,
Gourmetific Support Team
Perfect for small kitchens
Perfect for small kitchens. Everything stacks so neatly and doesn’t take up space. I love opening my cabinet now lol.
9 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Kyra,
Thank you so much for your lovely feedback 😊 We’re so happy to hear your set is making such a difference in your kitchen!
Saving space and keeping everything neatly stacked is exactly what we designed it for — and we love that you’re enjoying opening your cabinet now 😄✨
Wishing you many more happy cooking moments ahead 💛
Best regards,
Gourmetific Support Team
Absolute rubbish
Absolute rubbish! Peeling inside pan. Discolouring outside. Handle is broken. All after less than 3 months use. You can’t test quality of durability from a 30 day warranty which should be a warning! I think KMart and Ikea provide better returns for cheaper purchases. Disappointment is an understatement!
1 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Lorna,
We’re truly sorry to hear about your experience and understand how disappointing this must have been.
The concerns you’ve mentioned are certainly not typical, and we would really like to take a closer look into this and support you in the best possible way.
Please feel free to reach out to our team at support@gourmetific.com
so we can review your case in detail and assist you accordingly.
Thank you for your feedback — we truly appreciate you bringing this to our attention.
Kind regards,
Gourmetific Support Team
I’m very bought the bakeware set and so…
I’m very bought the bakeware set and so far things are good although not used all of them yet I bought the saucepan set as well and I think they are brilliant and very adaptable two handles have stuck on my saucepans which I was sent a gift token for to get them replaced
19 mars 2026
Réponse : Gourmetific
Hi Irene,
Thank you so much for your kind feedback 😊 We’re really glad to hear you’re enjoying both the bakeware and saucepan sets!
We also appreciate you mentioning the handle situation, and we’re happy to hear that a solution was already provided. If you need any further assistance at any point, please don’t hesitate to reach out.
Wishing you many more enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Product handle melted first time using…
Product handle melted first time using it and the pans stained first time using it. Not a great product. Then I tried to get a refund within the first 30 days and they gave me a heck of a time. 20+ emails back and forth and they almost didn't give me the refund, but they finally did. DONT BUY THIS
13 février 2026
Réponse : Gourmetific
Hi Mallory,
We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially with the extended back-and-forth communication.
Your feedback has been taken seriously and reviewed internally, as it’s important for us to continuously improve both our processes and customer experience.
We’ve also reached out to you directly to follow up on your case.
Thank you for sharing your experience.
Kind regards,
Gourmetific Support Team
I really like these pans
I really like these pans. I don't have many time for cleaning the dishes and these pans is perfectly matched with my kitchen
13 avril 2026
Réponse : Gourmetific
Hi Marcus,
Thank you so much for your kind feedback 😊 We’re really glad to hear that the pans fit so well into your kitchen and make things easier for you!
Saving time on cleaning while enjoying cooking is exactly what we aim for ✨
Wishing you many more easy and enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Terrible warranty and terrible customer service.
The warranty on these pots and pans are complete and utter ridiculousness. If you go past the 30 days and something goes wrong with your cookware, then it doesn’t matter. I sent in pictures and explanations, very detailed, might I add. Not good enough. If the cookware scratches and it’s not supposed to, that should be under some kind of warranty. However, the company is pretty slick and only gives you 30 days. Half to 30 days then you’re on your own.
I hadn’t had my cookware that long and it already looks old. One pot actually has scratches in it and we use only the rubber spatulas and utensils that we bought from your company.
2 mars 2026
Réponse : Gourmetific
Hi Donna,
We’re sorry to hear about your experience and understand your concerns.
We can see that your case has been reviewed previously, and we understand that the outcome may not have fully met your expectations. Your feedback is important to us, and we take it seriously as we continue to improve both our products and customer experience.
A member of our team has also reached out to you directly to follow up and ensure everything has been properly addressed.
Thank you for taking the time to share your thoughts.
Kind regards,
Gourmetific Support Team
Excellent customer service and most…
Excellent customer service and most successfull removable handle pan set. I'm very happy about the easy cleaning
7 avril 2026
Réponse : Gourmetific
Hi Eric,
Thank you so much for your wonderful feedback 😊 We’re really happy to hear that you’re enjoying both the removable handle system and the easy cleaning!
It’s great to know our customer service and products met your expectations — that means a lot to us ✨
Wishing you many more enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Réponse : Gourmetific
Hi Chris,
Thank you so much for your kind feedback 😊 We’re so glad to hear you love the mint color — it’s one of our favorites too!
It’s great to know the quality met your expectations. Wishing you many enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Wonky handle
I sent an email with a query and it was answered within four hours which was impressive. An email conversation between Maria and myself, pointed me in the right direction. Maria was very understanding and helpful.
3 avril 2026
Avis spontané
Réponse : Gourmetific
Hi there,
Thank you so much for your kind words 😊 We’re really glad to hear that your experience with our support team — especially Maria — was helpful and responsive.
We also appreciate you flagging the handle issue, and we’re always here if you need any further assistance with it.
Wishing you many smooth and enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
I didn’t think cookware could make me…
I didn’t think cookware could make me this happy but here we are. Nothing sticks and cleanup takes like 30 seconds.
12 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Jennifer,
This made us smile — thank you so much 😊 We’re so happy to hear that the cookware has exceeded your expectations!
Nothing sticking and super quick cleanup is exactly what we love to hear ✨
Wishing you many more happy and effortless cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
The balance in my hand feels right
The balance in my hand feels right. Not too heavy not flimsy either.
18 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Cora,
Thank you so much for your kind review 😊 We’re really happy to hear that the balance feels just right — that perfect middle ground is exactly what we aim for!
Wishing you many comfortable and enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
I love how compact the whole set is
I love how compact the whole set is. Everything stacks neatly and doesn’t clutter my cabinets. For someone with a small kitchen this was such a relief.
7 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Melissa,
Thank you so much for your wonderful feedback 😊 We’re so glad to hear that the compact, stackable design is making a difference — especially in a smaller kitchen!
Creating practical solutions that save space without compromising on quality is exactly what we aim for ✨
Wishing you many more easy and enjoyable cooking moments ahead 💛
Best regards,
Gourmetific Support Team
The ceramic surface feels smooth and…
The ceramic surface feels smooth and solid not thin. It gives me confidence that it will last.
23 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Bella,
Thank you so much for your kind feedback 😊 We’re really happy to hear that the ceramic surface feels smooth and durable — that confidence in quality is exactly what we aim to deliver.
Wishing you many enjoyable and long-lasting cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Stained my white induction hob
Stained my white induction hob, and smells awful whatever it is that’s burned off the bottom. The handles stopped working properly after less than a week and some of pans only work intermittently on the induction, often says no pan recognised
2 avril 2026
Avis spontané
Réponse : Gourmetific
Hi Charlotte,
Thank you for your feedback — we’re truly sorry to hear about your experience. This is not the standard we aim to provide, and we completely understand your frustration.
Our team has reached out to you via email to better understand the situation and find the best possible solution for you. We’re here to help and will do our best to make this right as quickly as possible.
We truly appreciate your patience and the opportunity to resolve this.
Kind regards,
Gourmetific Support Team
The stackable design is honestly my…
The stackable design is honestly my favorite feature. My cabinets finally look organized for once.
24 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Cleo,
Thank you so much for your kind words 😊 We’re so happy to hear that the stackable design has made a difference — an organized kitchen really does change everything!
Enjoy your neatly arranged cabinets and many more stress-free cooking moments ahead ✨
Best regards,
Gourmetific Support Team
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