Goyard Avis 16

Absolute junk! I thought I was buying a good product and after a year of light wearing it came unstitched from the side. I took it to Goyard and they said it was wear and tear, I would have to pay £115 to have it repaired and it would take between 8-12 weeks.
I DO NOT recommend this brand, quality is poor and aftercare inexistent. No wonder the shop was empty on a Saturday, I think people are realising they are being conned by a supposedly luxury brand!
Waste of money, don’t bother buying here!

A very disappointing customer experience. The staff are unhelpful and exhibit an arrogant, elitist attitude that left a negative impression. When I sought assistance, management asked me to contact European customer service, which proved to be equally unhelpful. Goyard mislead customers, and fail to provide accurate information regarding specific products available via the online enquiry service.

For a brand that aspires to excellence, their customer service certainly falls far short. This experience has left me with no desire to shop at Goyard again.

Wanted to get a St Louis bag for a Xmas gift. Went online to their site to buy. Can only buy certain things onlibe but that's fine. Looked at St Louis medium bag and proceeded to buy it monogrammed. I went to check out and did. AFTER paying, the confirmation email stated that monogrammed products take 3 - 4 weeks for delivery. I contacted customer service within 24 hours and when I asked to get an unmonogrammed bag sent instead so I'd have it by Xmas, I was informed that only monogrammed St. Louis bags can be bought via the website. So, I asked to cancel and they told me that my bag was already being monogrammed. This communication chain all occurred with a day and a half of my placing the order. At no time prior to giving my payment was it stated on the site that it takes 3-4 weeks for delivery. If it had, I would not have processed the payment. And the customer service is bs. How are you monogramming my bag within hours of my order but you need a month to get it to me? Never will I give them my money again. What shady selling tactics! Very deceptive.

I purchased a Goyard wallet less than two months ago and was very disappointed to see the pattern already peeling. When I returned it to the store, I expected a refund or exchange, but was told instead that it would need to be repaired, a process that would take three months. For a $1,200 wallet, this level of quality and service is unacceptable. If you’re looking to invest in a luxury wallet, I recommend turning to established brands such as Hermès, Chanel, or Louis Vuitton, which have proven standards of durability and customer care.

I had a horrible experience at Goyard San Francisco. I arrived only 3 minutes after 5:00 pm and they refused to do a quick exchange. There was an accident on my way that delayed me and ruined my day. I even called the store to let them know I would be a couple of minutes late due to the accident, but no one answered the phone. They will smile and give you water and treat you like royalty until they get your money. They are fake, buyer beware. No refunds for any reason as soon as you walk out the door. They will not refund you even if it is in perfect condition and you return the same day. Go get whatever you need across the street at Hermes or one block away at Louis Vuitton. I have shopped at all of the luxury stores in the area and they are the worst.

Bag was damaged within 1,5 year and Goyard just mentioned that it is really nice to have holes in the bag. Quality is really bad and service at Goyard sucks

I normally don’t write reviews, but my experience with Goyard has been disappointing enough that I felt it needed to be shared.

I purchased a wallet and handbag, spending close to $8,000 thinking it was a long-term investment. Within just two months, the wallet’s clip broke. When I contacted their after-sales service, I was referred to their Hong Kong office and dealt with someone named Kenji. The only repair option offered was to ship the item overseas at my expense—with no real assurance that the same item would be returned to me. There was no local support, and overall, no real help offered.

As for the purchase experience itself, it was far from pleasant. I felt judged from the moment I walked in. The staff gave off the impression that if you don’t look like their “ideal” customer, you don’t belong there. They even checked to confirm that my credit card was actually mine—as if someone like me couldn’t possibly afford their products.

Goyard used to be considered a premium brand, but the quality and customer service just don’t reflect that anymore. I’ll be selling my items once they’re repaired.

If you’re thinking of buying from Goyard, I’d strongly suggest reconsidering. Just don't be the fool idiot like me that waited in line all for the rubbish product!

You wait in line to spend your money on an item that is manufactured for less than 5% of the retail price and then you get herded like cattle and treat like garbage and if they don’t like the look of you or think you are too foreign they tell you out of stock and herd you away as if you are below them.
I think there are a lot of low life staff that all of a sudden think they are aristocrats because they are labouring for a big brand.

What the hell on earth is this new store?! Where have all the old store staff gone. I went in today to buy a bag and had the worst experience I’ve ever had EVER. A male staff member beginning with B. Have complained to head office.

It was the worst shopping experience I’ve ever had.
The staff were rude and unwilling to offer any help at all.
From the doorman at the entrance to the cashier, everyone was extremely impolite and disrespectful.
The woman showing me the bags (an Indian lady) made me uncomfortable with her behavior, rushing me to choose quickly.
At checkout, they even asked my husband for an ID card to confirm the bank card was his.
It was the most bizarre and terrible experience for me.

Goyard has demonstrated serious quality issues. Within just 4 days of purchasing a bag and using it only twice on Jan. 2025, the stitching on the side has already come undone. I have also seen numerous reports online from other customers who have encountered the same issue, suggesting this may be a widespread problem.

Furthermore, their after-sales service has been highly disappointing. The customer service representative who replied to me from their Asia region is named Kenji. I was instructed to ship the defective product back to the country of purchase for repairs (Hong Kong), with no support offered for potential customs fees or the risk of the item being lost during transit.

This approach, instead of allowing consumers the option to return or exchange defective items, forces customers to accept a repaired product, which is far from the standard one would expect from a reputable brand.

I have inquired twice about the duration of the repair process and requested a return and refund, but they completely ignored my requests! Other customers have reported that they had to pay for the repair costs themselves when sending the product back and taking more than 2-month. Is this Goyard intentionally selling defective products to make additional profit from repair fees?

After two weeks of back-and-forth communication with Goyard's customer service team, no resolution has been provided. I will report Goyard's quality issues to the Hong Kong Consumer Council and submit all the evidence. This experience has left me deeply dissatisfied with the brand's commitment to quality and customer care.

Based on my experience, I cannot recommend this brand to other consumers. I believe potential buyers should be fully informed of the risks of encountering similar quality issues and the lack of sufficient after-sales support before making a purchase decision.

Rude staff, bags don't last.
In case you don't know, it's 21st century, SMS queuing system and online payments exists.

Service? I have had better service buying a baguette in the Boulanger! Awful

I have the goyard st louis bag for less than 2 years I have used it for about 6/9 moths in that period and the side of the handles where it meets the bag the coating is pealing off. I have taken it to goyard and they say it's wear and tear and have quoted £220 to repair. I am very unhappy with this service. Don't buy the bag its not worth the money and only suitable to carry a lipstick if you want it to last !! Wasn't even used for a laptop which Louis Vuiton neverfull is very capable of carry as is the Gucci Ophidia tote!!

Stood outside waiting to get in and was refused entry. Door person very rude. I was outside before 7pm but they still refused entry.

What sort of company treats people like this??? Supposed to be luxury goods but treat you so badly.

I bought a Goyard St Lewis bag which cost over 1000 euros, and rarely used it and when I did only had lipstick and a wallet and even bought an insert and bag cover to protecting. Within a few months holes appeared in the corners. I brought it to a leather specialist and they advised me to return as and said this should happen as the bag was hardly used and in excellent condition otherwise. I returned it to the store and they wanted a few hundred euros to put corners on the bag! And was told this is common wear and tear for a bag that was only used a hand fully of times. This is really disappointing for a bag that cost so much and of poor quality.