grabull Avis 

I was overcharged. I sent and email with proof of overage, to info grabull’s email on 8/12/23 and have not yet heard back from the company. I also called grabull but was only given a partial reimbursement due to the agent not being able to see the charge.

Very good . Love the place !

First time ordering takeout from here. Food was delicious! Will definitely order from here again. Thank you!

My wife ordered from Giovanni's in Haverhill and somehow she got directed to your site and placed an order not knowing she wasn't speaking to a Giovanni's employee. She left a tip to, for what, I don't think she knew. I called to refund my tip. Why you people exist to place orders for people who can place them themselves is beyond my understanding. I wish you would not use other business sites to trick people into ordering with you.

Grabull let me place the order on their site and charged my card. When the food didn’t arrive past the promised time, I called and they said my address was outside of their delivery area. (I’m 2.1 miles from the restaurant. Plus, why did it let me place the order and charge me if I was supposedly outside of their delivery area?) They claimed they called me multiple times but I had no missed calls. The restaurant called me at the same number and reached me the first time. It was clear the restaurant was also very annoyed with Grabull and encouraged me to not use them again and to please call the restaurant directly. Absolutely terrible service and I will not use them again.

Grabull is fine. It is Giovanni's that is not. My order is always wrong. I did not call them. I should have. He ordered a plain cheese pizza and got a broccoli pizza. My husband hates broccoli. He threw the pizza out and we shared my sandwich. The last time, I ate what they sent but was not crazy about it. I had ordered a chicken salad wrap and got a grilled chicken sub. We always only order 2 things at a time. How difficult is that to fill? We may not be ordering from there again. It is not Grabull. Grabull does a great job. We love them.

The oxtails were kinda tough and only three for the price is not good with potatoes as filler and they didn’t taste good! They had an oregano spice that wasn’t good. I will not order them again! The driver put my food on the porch floor not on the bench that is right there! After I signed for my food I asked him to hand me my food, common sense out the door! Not a happy customer.

Food was great. Arrived quickly was still steaming hot.

Delivery is great. Food at Kings Roast Beef is delicious. I love their seafood. Yes, seafood at a roast beef place!

The meal that I ordered was not available when I arrived to pick it up. I would have liked to have been notified in a reasonable amount of time that the dish that I ordered was not available that evening. I would have saved the drive and got a refund. I was offered an alternative menu item or the choice to come back tomorrow for the dish I ordered. I declined both and requested a refund, at which time I was told that I couldn't get my money back from them, and that I'd have to take it up with the your website. The initial person that I was speaking with acted like it was not his problem, stating my transaction wasn't with them but with the website. Anyways, another representative stepped in and offered a more reasonable resolution which was to provide me a free meal that evening and to come back for what I ordered on another day. The second representative was very professional and had a great customer service skills and saved the relationship.

The food was especially, the vegetarian korma. The delivery woman was prompt and very gracious when our neighbor's dog jumped out at her. We love Holi!

Thank you for the great app, had no issues with payments or getting the order placed. Still it can be improved. While I add items in cart, I should have the option to increase the count without going back to the menu again. Also when I add the same item again it is displaying it separately. If it can consolidate the count that would be easy.
Thank you

The pizzas were cold when they were delivered.

Thai on tap is the place to go when you want the best Thai food around. I rated it a 4 cause they took 40 minutes to get my food ready even though it says it’ll be ready in 20. Also they forgot my Thai tea so I had to show them the receipt that it was paid for

Like: easy to order online
and
food is truly delicious

Dislike: their website is
a) wrong - refers to restaurants in the Sacramento area but they are in the Miami area
b) wrong - they say take-out only but in fact they have a small dine-in area

AND, most important, they paid no attention to the pickup time. I listed for 7:30PM and it was so shown on my confirmation but I was called at 1:45PM and told my order was ready for pickup. When I did pickup at approx 7:30PM, the hostess who had called me said her screen does not show the pickup time except in a small area at the top that she does not see or notice

Always friendly and helpful! Love Mela!!

I submitted the order about 11:30, requesting it be ready to pick-up at 12:45. The cashier didn't seem to know anything about it. Eventually, a cook came out and said it would be ready in five minutes. It took another 10 minutes.

AWEFUL company…. Be careful… order from the store directly….. this app will place an order, not give you a confirmation, leaving you think the order never went through. After attempting the order a second time you’ll find you were charged twice. When you call the company they simply say there is nothing they can do sorry….. even the store owner at the pizza shop I ordered from complained about how bad this company is…. It wasn’t his fault because he simply receives the orders and makes 2 pizzas not realizing it’s a mistake.

Great Service and Great Food, Always!!