Greenbelt Group Ltd Avis 

Rude. Complete lack of transparency in regards to the bill. Hide behind phrases such as Base Index Date but without being able to disclose what figure or percentage that is. They cannot give proof of what the bill is based on either. They are not interested in any complaints about the contractors frequency or quality of their work. Basically you are expected to pay the bill of whatever figure they make up and have zero input as to the lack of service provided by the grounds maintenance provided. Their customer service team are rude and abrupt and stop replying to emails when you start asking for actual factual information.

The breakdown of the 'services' this company claim to do are ridiculous. My estate is charged £225 quarterly for play area inspections. My share of two of these is £1.53, so by my maths, there are around 300 households paying this nonsense charge too. I don't actually mind having these inspections, however what is the point of an inspection if what you inspect is cack and has been for 6 years and NOTHING is done about it? The 'playground' outside my house which consists of a spinning potty, three incredibly exciting metal cylinders/ seats and some makings painted on the floor. I know what you're thinking...'Jesus, where is this playground? Tell me and I'll chuck the kids in the car and head straight over!' But...the paintings previously mentioned, are so worn away I'm expecting some archaeologists to visit soon mistaking them for historical artefacts, the metal cylinders are about as welcoming as a Polish boarder control officer, if you are brave enough to sit on one of these rust covered, chemical-waste looking barrels I'd advise booking your tetanus immediately. Good new..the spinning potty works fine!
SO WHAT HAS GREENBELT DONE FOLLOWING THESE INSPECTIONS? of which I think there must have been 24 in the 6 years this crumbling, derelict deathtrap has been an eyesore in our estate's communal area (that'd be nearly £6000)
Ba ba ba, ba ba ba baaaaah (those were trumpets) they've stuck 30cm of black and yellow tape on ONE of the rusty oil drums.
Keep up the outstanding work Greenbelt, your balaclavas are in the post. We've also been waiting two years for you the replace the TWO roads signs that a car knock down on Rosehip Avenue...actually forget I said...can you imagine the bill? I'd have to sell a kidney!

I phoned to change to payment by Direct Banking.
It was so quick & easy!
The lady I spoke to was so helpful & friendly.
Well Done.

Rude and couldn't care less about people.

I have lived in my property for the last 4 years without any charges then out of the blue I received a demand
for charges for the next year.
I emailed them the facts and got a rude and basically threatening email that answered none of my original questions. with statements, unless I pay the bill in a time that they think is reasonable they will send me to a debt collector. They could care less about the estate they just want money. Considering they have done nothing on the estate they are already in breach of their own rules.
They have sent no proof they own the land, they have claimed ownership of council cycle paths and said they I must pay for its up keep... This company has no care for the people they claim to provide services for.

Just in case anyone read the reply. There are no amenity areas on our estate, and since the original posting, the council has confirmed in writing that The high Ways Agency owns and maintains they cycle path. This proof has been sent to green belt who have not responded!

The customer service lady was lovely and helped with my problem , very understanding and knowledgeable too.

I have asking Green belt since June 2024 to trim down overgrown shrubs behind our back fence, which used to be trimmed annually prior to Covid, however, despite regular phone calls and e-mails, now in Dec 2024, still no action has been taken. It’s disappointing and frustrating.

Very understand g and helpful lady.

Agent I spoke to was polite and was able to resolve my issue in a very professional manner

This company has taken to sending threatening letters and delivering apathetic responses when chasing money. Despite raising concerns, they resort to single-line invoices as “evidence” of work done—offering no detail or accountability.

Our community has caught them out, and instead of resolving the issue properly, they dig themselves deeper into a hole. Surely, a company of this size should have an auditable trail for all subcontracted work? I’m beginning to wonder if they’ve been hoodwinked themselves, but if that’s the case, it’s their error—not ours. Until they can provide proper evidence, all charges must be called into question.

To make matters worse, I’ve left a voice message requesting their complaints process, but I’ve yet to hear back. They seem much more active here, though—perhaps complaints only matter when they’re public?

With my experience and ongoing dispute over charges for maintenance that this company DID NOT undertake but CHARGED for... I would definitely NOT recommend anyone use - Steer clear - Run for the hills.... you'll be better off!
No accountability. No Customer care or service. Cowboys 🤠!

Re the response from greenbelt. This isn't something new that was reported on 26th November, As I was advised by greenbelt. They are dealing with the disputed bill with 1 resident. So to replying saying the first contact was 26th make even more of a mockarry of your cowboy outfit

Great customer service. Pauline responded very quickly and helped me sort out my problem. Very helpful.

Extremely poor customer care response times to lodged query.
No ownership to quickly and adequately answer customer query
Any attempted follow up from myself is met with Greenbelt highlighting a 20 business day response time. This results in bill queries automatically generating debt recovery procedures.

Query relates to billed work that was not carried out by Greenbelt or a sub contractor hence the dispute.

Very good at issuing postal correspondence and automated letters but very poor customer service via telephone, email or via the online portal.

Have issued a bill for my estate with items included that categorically haven't been done. I raised a dispute by email the day the bill was issued but the "customer care team" (how humourous!) don't update the billing/credit control team so when customer care don't bother to deal with the dispute, then the billing/credit control team continue to chase and bully for payment.

Jason, a credit control case manager, actually told a neighbour he "doesn't care" that there is a dispute on the invoice and he cannot stop any recovery process. It also took them over 7 weeks to cobble together a supposed copy of an invoice for work done, but again doesn't prove the work was actually completed. I could send them an invoice today for £10k, does that mean they would they just pay it then?

What type of business are these people running?! It's absolutely ridiculous and so unprofessional.

UPDATE: The response below is ridiculous. Providing a photograph from around 12-15 metres away over a year after they claim the work was completed is laughable at least and again proves that the works were not completed.

They also try to claim to TrustPilot that any reviews they don't like are "harmful and illegal" then "defamatory". This is 100% factual with photographic proof from the time to back it up, which they cannot provide. I look forward to seeing them in Civil Court when they commence action that they keep threatening.

Bunch of scammers. Overcharge you for every single service. Extortionate admin fees. They have you over a barrel and charge you whatever they want.

Pauline really helpful and actioned my request quickly

I was frustrated due to the overdue charge, I contacted the customer support and explained the situation, I had only received a mail letter stating I was overdue, no prior communications. I was set up for paperless they checked confirmed I was register and resent the notification email, they also refunded the overdue charge, it came straight through, suggesting the issue was on myside. The prompt response and handling meant I was both informed and corrected as to the issue.

First class the whole experience was a joy. Lovely lady on the phone

Vicky was excellent. Resolved the issue immediately and provided me with reassurance.

Very patient representative. Thanks.