I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Voir plus
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Lisez les avis des autres
A great experience should share with others, great customer communication, staff are helpful and good service. I asked the trees to cut because they are sitting on my property, the engineer came o... Voir plus
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Greenbelt Group were given a piece of land surrounding the estate I live on with half a million pounds to manage it for 25 years. Within 3 years they had moved the land (but not the money) to... Voir plus
L'entreprise a répondu
Contacted by telephone as swings in swing-park were in a poor state, not clean or suitable for small children to play on. David Condon was extremely helpful and took full responsibility for issue. He... Voir plus
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À propos de l'entreprise
À propos de Greenbelt Group Ltd
Écrit par l'entreprise
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Coordonnées de contact
99 Firhill Road, G20 7BE, Glasgow, Royaume-Uni
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I called to set up a Greenbelt direct…
I called to set up a Greenbelt direct debit and spoke to Pauline, who was very polite and professional. The process was very easy with no fuss or waiting. Excellent customer service.
24 juillet 2025
Réponse de Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Childrens' Play Park
Contacted by telephone as swings in swing-park were in a poor state, not clean or suitable for small children to play on. David Condon was extremely helpful and took full responsibility for issue. He also kept in touch and swings have now been upgraded. So refreshing to deal with, acknowledged issue, took ownership and resolved issue with no delay. Thank you 10/10
16 mai 2025
Avis spontané
Réponse de Greenbelt Group Ltd
Hi Douglas,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Great Service
I have had a few problems that I raised with Greenbelt. Every problem has been addressed and resolved. The latest issue was a request for some grass seeding to be carried out and a repair to the ground. This has been carried out above and beyond that expected. I thank the Regional Manager for her support and great management.
9 juillet 2025
Avis spontané
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
If confused don’t hesitate to contact Greenbelt.
I contacted Greenbelt as I believed that I had already paid my account for the past twelve months, but received a notice to say that I had not. Unfortunately modern technology and I are not good partners and I was mistaken. The adviser was very helpful, confirmed my website contact but assured me, correctly, that no payment had been received. Thank you Greenbelt for your sympathetic hearing and very helpful, and patient,customer service staff.
9 juillet 2025
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Always easy to deal with great customer…
Always easy to deal with great customer service and they do a great job.
3 juillet 2025
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I called today regarding an outstanding…
I called today regarding an outstanding balance and Jason Hastings supported my greatly through the direct debit process to ensure I do not miss any future payments! Great service and much appreciated!
Thank you
27 juin 2025
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Strimmed and cleared in under a week
I let Greenbelt know the public footpath along the river adjacent to our small 7yo estate was overgrown with weeds taller than me to which my daughter has allergic skin reactions. David Condon sent me a site plan and asked for the specific location of the problems. A long stretch along the river was strimmed and cleared in under a week! Thanks for your prompt response, David!
16 juin 2025
Avis spontané
Réponse de Greenbelt Group Ltd
HI Jenny,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Réponse de Greenbelt Group Ltd
HI Judith,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Réponse de Greenbelt Group Ltd
HI Garry,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I contacted Greenbelt regarding a…
I contacted Greenbelt regarding a recent bill. I was worried and anxious and when I advised of my situation the colleague I spoke to was so understanding and listened. They were able to sort our account and help set up a direct debit. This really helped as I recently purchased my first home and was able to organise my finances better. Thanks again!
20 juin 2025
Réponse de Greenbelt Group Ltd
HI Erin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I am very pleased with service…
I am very pleased with service provided. My query was acted upon promptly and the issue raised which was my error, it was sorted straightaway.
19 juin 2025
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Lovely helpful lady on the phone
Lovely helpful lady on the phone. Sorted everything quickly. Explained everything well
17 juin 2025
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
New to Greenbelt
Easy to set up account and easy when I called to set up DD. Call handler was very helpful and explained my options
12 juin 2025
Réponse de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Questionable Greenbelt
Been a Greenbelt customer for three years which is part of my property deeds in the housing development I live in. Albeit these schemes are contentious, I don't mind paying the maintenance costs as the sub-contracted company that attends every fortnight do a pretty decent job at cutting/maintaining the estate. What I can't stand however are the 'inspection' and admin fees that are added to the annual fees. As a resident I am not offered explanation as to what 'inspection' is conducted, when or to what specialist or legal standard. Nor who actually carries out these inspections! Likewise, Greenbelt make around £5,000 in admin fees from my small housing development, again offering limited explanation or justification as to how these fees are made up. Greenbelt should not be allowed to simply monopolise my development for an unspecified period of time with no public recourse being available.
1 juin 2025
Avis spontané
Réponse de Greenbelt Group Ltd
Hi Matthew,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
In relation to the site management charge, Our Operations team routinely reviews the condition and maintenance of all areas and features of the site, including litter picking; grass, tree and shrub maintenance; weather, drainage and ground conditions; and potential vandalism, wear and tear, or gaps in planted stock. These activities form a written record of monitoring and oversight, used to identify and address any issues as part of our adaptive maintenance regime. All Operations and contractor reports are reviewed to ensure maintenance and management activities adhere to specification and all relevant legislation.
The site snagging forms part of the management agreement whereby, a member of Operations will carry out a full review of your development, this is to ensure those areas under our management comply with the approved landscape plans. Any items identified such as planting will be added to this list and will subsequently be instructed during the appropriate season.
The admin charge is a cost which is calculated specifically to each development based on size, amenities, amount of residents etc. Included within this cost is a Customer Care team who are available to contact via telephone, email or on an emergency phone number, a Billing Team and Operations Team who both partake in admin duties when required. This might include sending out correspondence to customers regarding gap planting, remedial works, changes to bill or general Customer Care letters. The overall management of the sites includes monitoring and reporting, up keeping detailed accounts including invoices, contractor documentation and tendering processes. Also covered are costs for insurances for the greenspace areas, woodland, play areas and SUDS ponds (where applicable).
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
It’s the time of year again that all of…
It’s the time of year again that all of us unfortunate enough to be connected to this so called company will be charged extortionate fees for the smallest bit of grass cutting and so called maintenance. The sooner our hapless government steps in to stop this debacle the better.
6 juin 2025
Avis spontané
Réponse de Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great service
We bought our house in one of Greenbelt's Cambuslang developments back in 2017. I think they have been great. The initial explanations regarding services and charges was very clear. The whole estate is very well managed, neat and tidy. There always seems to be work going on! Our contact there, Duncan Park, has been great and arranged a refurbishment of the local play area.
5 juin 2025
Avis spontané
Réponse de Greenbelt Group Ltd
Hi Martin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Réponse de Greenbelt Group Ltd
Hi Tom,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Previous greenbelt customer:
Previous greenbelt customer:
I would avoid this company at all costs. The company does bit provide customers with accurate information regarding billing of services. They sub contract all work and do not bother to conduct regular inspections they charge my development with play area inspections and signed off saftwy for equipment. However the council attended last summar and put in an order for the play area to be closed. However greenbelt still charged for the inspection of equipment. They also say they come and cut the grass etc. However they do not regularly attend. I have moved back to an older property and the council come and matinain the grass verges more than greenbelt ever did.
26 mai 2025
Avis spontané
Réponse de Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great Customer Experience
The operative dealing with my call was both empathetic and super helpful for my issue, quickly resolved and actually performed a task that I was. Calling for which made my experience better and saved me time re-registering my account
23 mai 2025
Réponse de Greenbelt Group Ltd
Hi Mark,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
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