Beware Service Department Promises!!
I brought in my Mach-E for routine service - they were having system issues, but didn't tell me it would affect the wait time. After 2 hours, I looked for my service advisor, and he said it would be a little while longer. After 3 hours, I asked for him again, and without telling me what the issue was, he said nastily "you should have chosen a rental car" - I would have if I knew that a routine service would be more than 3 hours. When I received a link to a survey, I told the truth - communication was non-existent and the service advisor was rude and nasty.
I then got a call from Lisa stating that she was sorry, and to make up for the experience, the labor on my next service would be free, and she asked me to fill out the survey again, which I didn't.
When I called back to schedule a service, Lisa told me that because I didn't fill out the survey on time, she would no longer be able to offer the free labor! This is extremely bad business practice - offering something free in exchange for changing your review - be very aware of this service department!