GroWell Horticulture Avis 

I recently ordered a few bits from Growell, and expressed in an email that I needed it quite urgently despite it being within it’s usual shipping times.

Ren replied the same day stating he would personally see to it that it be dispatched that day for it to come the next working day as I needed it urgently.

This helped me greatly!

I had a problem with my ballast so I left a message over the weekend and logan got. In contact with me and we spoke for a bit and then I explained what was wrong and he sorted it out quick after I gave him the information and he has sorted me out with a new ballast
Perfect service and will be bk shopping again 💯

I've ordered a few items from these guys and they are amazing. Fast, tracked deliveries, no problems shipping to my location and a fantastic support team.
We had a bit of a mix up with one item, so I contacted support. They really went above and beyond to rectify the issue.
Overall I've had a great experience with GroWell.

Had a slight issue, but has quickly been taken care of.

Very fast and efficient response from Beth at Growell. My issue was dealt with incredibly quickly and generously, without any fuss.

I've been a happy customer of Growell for many years now. After finding Growell I have stayed with them because of their lowest price and Tip Top customer service. I ran into a problem with Clearpay and got very frustrated. But Customer Service (Thanks Beth) quickly resolved my problem and I'll receive my order tomorrow.
It is no wonder Growell has become the UK,s #1 Go To for the latest hydroponic and organic supplies.

I am disabled. I spent more than £3000 in this shop in the last 2 years, and they refused to give me a refund on an unwanted item. 14 days is not enough time for some of us to be able to use items we bought. It took me 3 months to have the strength to assemble one light, and when I finished it was clear I could not do another. I contacted customer services to send the light back, and explained my reasons, but was told not a chance. Very disappointed. I certainly won't be using them again, if this is how they treat disabled customers. Clearly money grabbers.

Had a great customer service experience with Beth who is really a credit to the company! Couldn't have been more helpful if she tried. 5*

Great products, service and Delivery!
Keiran on CS was amazing and resolved an issue i had swiftly.

beth at customer services sorted my problem straight away with no problem to much. the best customer service experience iv had, usually i end up arguing with them but not this one. cant praise enough.

Made an error on ordering, I had a prompt response, then I made a second error! Customer service was absolutely brilliant, can’t fault them

Friendly and efficient

Excellent customer service and speedy delivery

They made a mistake with my order but held their hands up no quibbles and rectified it straight away with a sincere apology

Incredible customer service. I had a missing piece of a growtent after moving house and Beth was able to sort me out super quickly and sent me a pdf of instructions! Brilliant 👍

I ordered an iws drain to waste system. First delivery they sent the brain only. I contacted Growell to sort it out and Kieran basically accused me of lying and made me wait hours until he had checked to security cameras. He then went on to lie to me that DHL do not deliver Saturday and the best he could do is ask the collecting driver. I work with DHL weekly and know this to be false information which the manager later confirmed.
Not only did Kieran not arrange my delivery for Saturday, he didn’t arrange it at all.

I contacted the following week and spoke to a manager (James) who sent a refund for the inconvenience and assured me that he would be sending the items personally the same day.
This didn’t happen, the items were sent the next day. It wouldn’t be a problem but yet again they managed to send the wrong items. I received the correct trays but all of the pipe and fixings for the pro system which is 25mm (should have sent 16mm)

I contacted again on the Friday that I received these items, 5 times by phone and once by email, no answer. So now it’s 9 days after my order should have arrived and I’m still in the same place 😡
Of course nobody bothers to reply until the Monday morning when the manager is now convenient out of the office, same place he’s been all week.

I now have to deal with an “acting manager” (Renate) who wants me to explain the whole situation again like I’ve not been in constant contact with these clowns for the past fortnight.
By this time I’m understandably fuming with the situation. I’ve been messed around by donkey after donkey for the past 2 weeks and still they can’t get it right. I tell her to have the wrong parts collected from the address and refund me for them.
The next email I receive (the next day, as usual) she stated that the collection has been scheduled and she can see that I have already been refunded for these parts. Of course I have not been refunded for any parts, I have a 20% refund on my whole order after the first time they messed it up.

It’s now 16 days after my order should have been delivered. I had to drive around 30 miles and spend over £80 to replace the pipe and fixings they wrongly sent as I couldn’t wait any longer nor do i trust them to get it right the third time.
I am still waiting for confirmation of a refund for these parts. It’s now 3pm on Friday and I guarantee they won’t answer the phones or reply to my emails until Monday morning AGAIN.

Once I get my money back I will never deal with these incompetent clowns again. I have never had such a bad experience with any delivery of anything, it’s been absolutely unbearable dealing with them.

Very quick and helpful response from Beth regarding my delayed order Great service

Beth
She’ll sort it.
Met all my expectations and more, thank you.

Easy to use website. Great customer support. Sorted out a minor user error (mine) in record time.

Have used this company many times in the past and been really happy. The last couple of orders have not been great, ordered small items from them which somehow ending up coming from onestopgrowshop, the last order of an LED grow light arrived a day early, lucky I was in as the package was not sent discreet , you could clearly see through the bubble wrap that it was a LED grow light. Not happy