haart - Estate Agents Dereham Avis 

Avoid if selling a house!
• Lie to customers
• No follow up
• No customer Service
• Don’t act in seller best interest
• Don’t communicate with each other or customers
• Floor plans with major errors, leaving out windows and huge errors in sizes.

It is expected for an estate agent to follow up every enquiry and interest in a property on behalf of the seller, but Haart do not do this. You would think the more interested parties, the better the selling price could be, but Haart seem to not care and instead put buyers off dealing with them and in turn must get a lesser sold value for clients.
My experience…
After making contact to view a property Haart had for sale I initially had to chase up my enquiry to book a viewing as they did not get back to me in a reasonable timeframe.
Finally, I had managed to make a viewing appointment. On the morning of the appointment, I was contacted by Ben the branch manager to ensure all was ok for our appointment at 4pm, to which I confirmed.
I arrived as arranged, in good time for the viewing at 4pm. The property I was viewing was less than 5 minutes from the local Haart branch I was dealing with. However, after standing in the rain at the property I was viewing for 10 mins past the appointment time, I called the branch and spoke with Lily.
I was told that Timothy was coming and was running a bit behind, I would have expected a courtesy call to advise me of this, but I let that slide as I was a keen buyer. I then asked how long he would be and was told to give it 5 minutes and if no sign then to call back. I asked if they could contact Timmothy to ensure he was on the way but was told they do not have a contact number for him, which shock I expressed I can’t understand why they have no contact number for a member of staff, this was laughed off unprofessionally, but as a keenly interested buyer I waited with hesitation.
I gave it 10 minutes instead of the instructed 5 minutes but still no sign, so I called again and this time Natasha, another member of staff answered. I was now told it was Ben the branch manager that was coming and he was stuck in traffic and would be these in 5 minutes (Deja vu).
This time I waited another 15 minutes while looking around the outside of the property in the rain. 15 minutes passed and still no sign, it was now nearly 40 minutes past the viewing appointment with no call from Haart, Timothy or Ben to advise of the situation/update me on a eta.
Finding it hard to believe they were run running 40 minutes late getting to the property that was less than 5 minutes from the branch, I decided to give up and left. I was expecting to hear from the office/agents Timothy or Ben to apologise and rearrange. Sadly, there has been no further contact from Haart. I suppose I can excuse Timmothy from not contacting me as he doesn’t have a phone, but Ben being the branch manager should have certainly tried his upmost to pursue me if he was acting in the seller’s best interests. Now this seller has lost a keenly interested buyer and so will many more that choose Haart as I will not deal with them after this appalling customer service and uncalled for treatment.

We put our father’s house on for sale in May, eventually found a buyer after many price reductions, in July. They were really hard to get hold of, didn’t reply to questions, had to chase all the time - and then, last week, we were told buyers had pulled out because, amongst other reasons we don’t know about, they had been informed by Haart that this was an executors sale and that my father was dead …. No he is not!!!! What a 6 months waste of time - Avoid!!!!!

It’s funny because they don’t seem bothered by rubbing people up the wrong way. Their behaviour is shocking and they breach moral ‘codes’ and probably even data protection.

I raised an issue some time ago on their behaviour on a second property I own. Haart were due to provide a valuation for it and to possibly sell it/let it but a week before the booked date, turned up at my property being all pushy and I raised this will the branch. They denied anyone going to my property, which they left leaflets with the person who answered. I had evidence, but they refused to admit or apologise for this behaviour.

It’s not the way to drum up business. They had an appointment, that was the day/time agreed to by me. They had no right to take it upon themselves to show up unannounced a week early and I have asked them to remove my contact details and never contact me again, to which they have ignored and are still turning up at my property and texting my mobile.

This is bordering on harassment. I will NEVER buy or sell a property through Haart estate agents EVER again. A simple apology and adjusting their behaviour would have rectified this. However, to continue in this manner is appalling ~ after they’ve been TOLD to stop.

I won’t change my mind and there’s plenty of excellence competition that don’t behave like this. In my experience to date, Haart are the only agent that have ever done this.