haart - Estate Agents Greenford Avis 

Where do I even start!
We have had the key’s since 22/11/2022.

On 9/11/2022 we viewed the property in the dark as the electricity was not working apparently.

On 17/11/2022 I emailed the Greenford estate agents asking for a second viewing so we could see the property properly in light before signing the contract, I was told that they do not have the keys as apparently a window company had them.

After numerous of telephone calls with the team at Greenford we still did not get a second viewing & was rushed into signing the contract. We was told in so many word “sign the contract and you can view it as much as you want”. As this being our first home together, we were pressured into just getting this done by the estate agents, I even emailed asking if we could delay it a couple of days until my partner came back from working away. This email was ignored and that same evening we was sent a notification to submit documentation and sign the contract etc.

Getting the key’s on 22/11/2022 we were then able to see the property in some light which then came to my understanding why the property was best viewed in the dark as it was not as it seemed in the photos, it was a complete CATFISH!.

There are numerous of broken windows in the property, you could not use the bath/shower as the plug is stuck into the bath so if the water was to fill up there is no way of getting it out, there was a leak in the bathroom, there was blinds covered in mold left hanging up, the carpet was filthy, the property had not been cleaned at all & I could go on and on and on.

Since then it had taken a month to fix bath/shower facilities so we was unable to live in the property until this was done (1months rent money lost) with no compensation.

There is still a cracked window in the kitchen that was promised to be fixed before we even received the keys however 4 months on that has not been done. A maintenance person has been to the property 3 times now to fix a leaking sink but each time a new part is needed so it doesn't get done.

Myself and my partner are constantly having to call and email asking for updates, it is very very rare we get any response from anyone. I emailed on 31/01/2023 and have still not got a response to that email even though I can see it has been read!

I managed to speak with Andrei today who was just RUDE! the way this whole team works is beyond a joke and the way they treat tenants.

Being 7months pregnant the amount of stress they have caused is horrible! I really don't know how any company can justify they way this has all been handled or the way us as new tenants have been and continued to be treated!

All we want is the problems that have been agreed to be fixed to be completed ASAP as promised,  and as promised to receive the money we are owed for the work we done ourselves which was agreed! So then we can actually enjoy the property we are paying to live in!

Being ignored is extremely frustrating.

Excellent management of customer relationship by Hassan Ali in particular but also Rukhsana. Hassan went out of his way on so many counts to ensure that things proceeded despite delays caused by my side. He was very welcoming with a positive attitude throughout, putting customer relations first and foremost. I only dealt with Rukhsana over the phone, where she personified professionalism and pleasant manners. They are truly both great assets to their branch.

Rukhsana at haarts in greenford is very helpful and knowledgeable and always motivated to help clients.

After a nightmare fortnight looking to rent properties in my local area I was fortunate that David prince answered the phone to me at haart’s in Greenford.
He is polite and very conscientious to your needs.
I applaud his old school approach that takes everyone’s needs into account and not just those that will make him commission.
A credit to his trade 👏🏻

David Prince was an amazing help always on hand to assist, we couldn't have done it without him. Thanks

David is a very knowledgeable professional who has been extremely attentive, helpful and informative. As a new comer in the property market I really appreciate his very professional and friendly service so far and I would happily recommend David to everyone who is thinking of buying/selling or letting a property.

I'm so happy that I met David. This Gentleman approaches each client very individually. He also has an innate professionalism. I sincerely recommend it.

David has been extremely helpful and informative whilst maintaining the utmost level of professionalism and confidentiality, he is an asset to haart Estate and Lettings Agents and I'm currently enjoying the privilege of being a client!!

I felt compelled to write this review,David has shown tremendous A1 customer service and still is helping micheal to find a property to rent,always on time and coummnication is excellent, we know with all the hard work you are showing and commitment you will assist michael in finding a property to rent.

Mr D. Prince was very professional and ethical during the tenancy stages.

David is very kind and professional. He is helping us a lot.

Thank you Poonam for sorting out our deposit release quickly and efficiently.
Really appreciate your assistance.

Poonam is a lovely lady. She is very hard working.
Thank you

I am very happy with the great service I received from Saqib when he was renting our property. He took ownership from start to finish. I have to commend Saqib for his patience, and professionalism. Saqib communicated messages on behalf of both the tenant and landlord quickly and accurately.
Just wanted to say a big thank you.

Well done Poonam for the hard work all the time.
I like the fast approach. Thank you very much.

I believe Poonam is the only one active in her department at the moment, but to meet ones expectations has not dropped. She is a hard working young lady who goes that extra mile to help someone out in need…. Well done.!
Thank you.

I have rented my property through Haart for a while.
During my time with Haart I have experienced a lot of ups and downs and several changes in property management.
Poonam who is based in the Ealing office has helped and assisted in every possible way in the last year. She has proven that my experience with Haart has not been all so bad.
She is an incredible person who has allowed me to change my thoughts about Haart estate agency and if in the near future, I will definitely come back with high expectations.

Thank you again Poonam for your help.
May you succeed in a role that you are very much capable of.

Kind regards Tasmin

Property Manager Poonam Saini
Has been great during the process of my end of tenancy and the deposit process.
She has been very supportive throughout our tenancy.
Thank you for your help…..!

GM

Great customer service, Gurinder is an amazing agent!

Me and my partner are moving to London and found a house to rent with Haart. Gurinder from the Greenford branch has been very helpful and professional with the application process.