Hagley West Watches Limited Avis 978

Absolutely brilliant perfect service from start to finish

Love the watch. It came quickly and was great quality.

Love my watch, great piece.

However the strap is to small and I am going to have to get a new one.

My journey has been difficult. I lost my leg in 2024, got a prosthetic and then fell in 2025.. broke the femur on the same leg. Watch the live feeds and listening to Tim talk has given me the confidence to keep my life going. Wearing his watches remind me everyday, life is a journey not a race.

I purchased a watch and I had terrible time with customer service getting information about returning it. I was advised in an email that the shipping cost would be covered by the company. Then they sent me an email saying that they didn’t cover returns to Canada. I scoured their website. I did not see one thing that said Canadian orders would not be covered for return postage. It was not very pleasant experience. You have no one to call you go back-and-forth by email. Which is not very effective because when you send an email, they didn’t answer all my questions so I had to send more emails. I can’t tell you how many emails were sent about this and I’m not going to count them, but they were quite a few. I also sent a message to Tim Hayden and have yet to hear back from him.

Been an admirer for some time and was looking for a Pilot / Aviator watch for everyday use. The website was easy to use and navigate matched by great customer service and very quick delivery.
The Spitfire - Aviator is perfect and exactly what I was looking for, great quality at a great price.

First time using hagley west and quailty of watches are amazing and arrived really fast from across the world and had a really good deal during one of tim's lives on social media which made me buy a couple of watches and they are really nice looking aswell

I have ordered several watches from Hagley West. Specifically, my most recent order, I purchased the LYJII. Unboxing it, I was first surprised how much more colorful the face was than from what I expected when I saw it online. It truly looks regal. And the fit and weight is perfect! It's stunning and has easily made my "must wear" list.
Love your journey!

Great customer service, I made an error in shipping, emailed Hagley West and they responded within an hour and resolved my shipping mistake.
I wonder how many other companies monitor and respond so quick. Thank you 👏🏼👏🏼❤️

Customer service is great to work with. I auto filled the incorrect delivery address and they solved it within no time.
I believe that good customer service is a clear indicator of a good company.

I first approached Hagley West about a possible repair on my Aviator 44, after a quick review by the product service team they were able to come back that it was actually something that could be corrected without sending in for repair and something that I could do myself. Saving me time and money for the repair of my watch and being without it for long periods of time.

Long time admirer of the brand, but first time purchaser. Whole experience from start of buying journey was great - unbelievable value for money, comms, and speedy delivery. So impressed. Will be back again soon…

Look great works well and no trouble speedy delivery, knew where it was every step of the way. Thanks Tim

Wanted to express my sincere gratitude for all of the support given to me on the replacement of the watch and the patience it took dealing with this issue. The new replacement watch came and it is unbelievably beautiful. It matches the one my wife gifted me on the evening before our wedding day.
We love the message and meaning behind the watches and we are definitely loving our journey with our amazing Hagley watches!
Thank you thank you thank you!!!
Placing an order was easy.
Loved the up to date messages on when my order was arriving, where it was in transit, and the overall experience.
Alex in the Support Department was great to communicate with and work with to resolve an issue.

I had a great first experience with Hagley West. I watched one of their live streams and forgot to apply the LIVE20 code when placing my order. I emailed their support team just in case, and Alex quickly sorted it out and issued a refund for the discount amount. Really friendly and helpful service.

For customers in Saudi Arabia, there was a small delay at customs and I had to pay some additional charges on arrival. That’s more of a local customs process rather than anything related to Hagley West, and in the end I even used the refunded amount to order another watch, so it worked out perfectly.

Overall, great customer support and a smooth experience. Happy with my purchase and the service. 👍⌚️

Easy transaction. Fast delivery to Australia and really great watches (excellent value for money).

Loving the journey will be buying my second watch shortly

I recently purchased three Harley West “Cape Town” watches — one for each of my two sons and one for myself — and they are far more than just timepieces. Being born in South Africa and now building our lives in Australia, this watch represents a bridge between where we came from and where we are today.

The craftsmanship is beautiful, solid, and timeless — but it’s the meaning behind the Cape Town edition that truly makes it special. Every time we wear them, we’re reminded of our roots, our shared journey as a family, and the special place South Africa will always hold in our hearts.

A watch tells the time — but this one tells our story.

#Love your journey.

Bought 4 watches and all 4 were delivered quickly and they all look and work great

Support responded within minutes. Above expectations.
Thank you.
Tom